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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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JohnLai
post Sep 19 2018, 07:38 PM

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QUOTE(kwss @ Sep 19 2018, 04:03 PM)
This sucks man...
I can only think of two technical explanation if they really tried and cannot be done.
1. The OLT Line Profile is already fully provisioned. You need NG-PON2 to fix this.
2. They try to put you on another OLT port (splitter box) but have no more spare OLT port / splitter box or fiber optic cable

I believe their "pilot phase" story is like this:
1. They plan to just use automation to reconfigure your account and GPON Line Profile
2. Roll out and OLT gave error (some people get the upgrade, most doesn't)
3. Finally found out the limitation of GPON
4. Trying to manually reduce the number of ONU per port by using dark fiber or addition of splitter box
5. Everything else wait NG-PON2

Moral of the story for user: Secure your upgrade before your port is fully provisioned
Lesson for TM: Open turbo speed package for subscription before promising free upgrade. They would have found the limitation if they did this
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Technical issue aside, problem is TM bad attitude to existing subscribers.
Current style is "kalau you tak suka bayar lebih, downgrade je lah" puke.gif
I was highlighting to her on why new subscribers got directly turbo to 100Mbps from 10Mbps while paying RM129 while existing subscribers have to wait until next year for turbo.
Then I requested my report to be kept open. It was closed 1 hour after the phone call against my request. vmad.gif

wilson1stop
post Sep 19 2018, 07:42 PM

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QUOTE(amirul hafizz @ Sep 19 2018, 07:59 PM)
my package still same, nothing upgrading. rolleyes.gif
*
Bro, here is whats happended.
TM technicians was accidentally uncapped your unifi speed, and that's why...
If i were you, I WILL DIAM DIAM AND ENJOY THE 50MBPS since you might not eligible for 100Mbps turbo. Ideas...

QUOTE(babygrand123 @ Sep 19 2018, 08:28 PM)
This topic really hot so fast V35 liao, i cant even catching up !!!!!!!!!!
*
Because you haven't turbo yet...
LOL
blackamikaze
post Sep 19 2018, 07:56 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 07:24 PM)
Upgraded for my mother's house account. I tested out the speed this afternoon.
Mine was turboed 1 day earlier..
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When u do the upgrade? Yesterday?
archonixm
post Sep 19 2018, 08:19 PM

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I am living on an apartment and currently subscribed to Unifi 10mb on VDSL. I noticed just now when I check the coverage of my area, I can see the building name has been rewritten as FTTH [insert building name], and I can also subscribe to 100mbps package which I have not been able to before.

Anybody know how to request them to port me from VDSL to Fiber on the same package?
FG123
post Sep 19 2018, 08:23 PM

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any idea what cable that Tm provide during installation?
the cable that connect the btu and router together.
cat 5, cat5e or cat 6?
amirul hafizz
post Sep 19 2018, 08:24 PM

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QUOTE(wilson1stop @ Sep 19 2018, 07:42 PM)
Bro, here is whats happended.
TM technicians was accidentally uncapped your unifi speed, and that's why...
If i were you, I WILL DIAM DIAM AND ENJOY THE 50MBPS since you might not eligible for 100Mbps turbo. Ideas...
Because you haven't turbo yet...
LOL
*
yea, that's right. used 50mbps giving from tm nut and watch unifi tv via stb. sit n enjoy with highest speed from tm. pay for 10mbps. thanks for info.😂😂😂😂👏👏👏👏
FyZal
post Sep 19 2018, 08:26 PM

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QUOTE(FG123 @ Sep 19 2018, 08:23 PM)
any idea what cable that Tm provide during  installation?
the cable that connect the btu and router together.
cat 5, cat5e or cat 6?
*
mine cat5e
neekun
post Sep 19 2018, 08:27 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 06:16 PM)
We went to the same TM Point.
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You went to TM point and request for turbo and managed to get it the next day?
koba76
post Sep 19 2018, 08:33 PM

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QUOTE(danielSinclair @ Sep 19 2018, 06:27 PM)
For existing customers change to turbo 129 still got Hypptv stb or not? because new customer rm129 without stb
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Just upgrade this evening...from 50mbps advance plan...request new router from them..stb using the old one...
Doraku
post Sep 19 2018, 08:37 PM

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QUOTE(babygrand123 @ Sep 19 2018, 07:28 PM)
This topic really hot so fast V35 liao, i cant even catching up !!!!!!!!!!
*
Ya 20++Page a day.
vamfire
post Sep 19 2018, 08:46 PM

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My Unifi Advance 30mbps - RYE2017 finally got turboed to 300mbps on 17/09/18, I noticed the date same as my previous service start date which is 17/09/17...

Dunno just coincidence or what, i'm @ Alor Setar, Kedah btw
OKLY
post Sep 19 2018, 08:50 PM

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QUOTE(fruitie @ Sep 19 2018, 09:45 AM)
Yes, if that's the amount then yeah you got the same charges as mine because our amount is about the same.
*
So need to report to get it reversed or it will automatically be waived/credited back in the next statement?
shen1716
post Sep 19 2018, 08:51 PM

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QUOTE(vamfire @ Sep 19 2018, 08:46 PM)
My Unifi Advance 30mbps - RYE2017 finally got turboed to 300mbps on 17/09/18, I noticed the date same as my previous service start date which is 17/09/17...

Dunno just coincidence or what, i'm @ Alor Setar, Kedah btw
*
i also in Alor Setar, but not yet get upgrade. current package is 30mbps bonanza campaign.
crixalisrox
post Sep 19 2018, 08:57 PM

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For those who want to downgrade, can just downgrade T0 30mbps since no quota now.

Ltr if they implement quota next year then can upgrade to 50 or 100mbps.

Then can save 200 bucks for better router.

This will works right since they always encourage upgrade?
wilson1stop
post Sep 19 2018, 09:04 PM

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QUOTE(crixalisrox @ Sep 19 2018, 09:57 PM)
For those who want to downgrade, can just downgrade T0 30mbps since no quota now.

Ltr if they implement quota next year then can upgrade to 50 or 100mbps.

Then can save 200 bucks for better router.

This will works right since they always encourage upgrade?
*
Lfmao, why you shared out my tricks pula?
kennychan12
post Sep 19 2018, 09:04 PM

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finally got the speed after figured out that my powerline ( tplink 1300 gigabit passthrough ) is bottlenecking my speed and changed to ugreen cat 6 20m cable ...


Attached thumbnail(s)
Attached Image
solsekuin44
post Sep 19 2018, 09:06 PM

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QUOTE(blackamikaze @ Sep 19 2018, 07:56 PM)
When u do the upgrade? Yesterday?
*
Yes, yesterday to change the 10Mbps RM157+ plan to 100Mbps RM129.

user posted image

QUOTE(neekun @ Sep 19 2018, 08:27 PM)
You went to TM point and request for turbo and managed to get it the next day?
*
Not the turbo, the turbo upgrade happened a day earlier.
blackamikaze
post Sep 19 2018, 09:13 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:06 PM)
Yes, yesterday to change the 10Mbps RM157+ plan to 100Mbps RM129.

user posted image
Not the turbo, the turbo upgrade happened a day earlier.
*
That is weird, what time you go there? My slip is different than yours. Did u do at the counter?
blackamikaze
post Sep 19 2018, 09:13 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:06 PM)
Yes, yesterday to change the 10Mbps RM157+ plan to 100Mbps RM129.

user posted image
Not the turbo, the turbo upgrade happened a day earlier.
*
That is weird, what time you go there? My slip is different than yours. Did u do at the counter?
solsekuin44
post Sep 19 2018, 09:18 PM

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QUOTE(blackamikaze @ Sep 19 2018, 09:13 PM)
That is weird, what time you go there? My slip is different than yours. Did u do at the counter?
*
Around 2.14 pm..
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