Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsPrepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance
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 Jul 9 2019, 09:47 PM
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#15881
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Junior Member
80 posts Joined: Oct 2010 
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QUOTE(koala225 @ Jul 9 2019, 09:36 PM) BP having the best cs support among all others e wallet. U should try boost and see what happen, u never get any feedback at all is very common over there. If u can't tolerate their service, u may option for cc instead.🤗 Talk about Boost customer service...vomit blood; Asking for my transaction history ... after 4 weeks only they finally emailed to me... After numerous emails; Facebook and raising tickets in the app |
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Jul 9 2019, 09:49 PM
Show posts by this member only | IPv6 | Post
#15882
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Junior Member
226 posts Joined: Mar 2008
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QUOTE(koala225 @ Jul 9 2019, 09:36 PM) BP having the best cs support among all others e wallet. U should try boost and see what happen, u never get any feedback at all is very common over there. If u can't tolerate their service, u may option for cc instead.🤗 They claimed to be better than a bank so compare them with a bank I will.I don't use other e-wallets. |
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Jul 9 2019, 09:54 PM
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Junior Member
561 posts Joined: Feb 2012
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QUOTE(yruns1 @ Jul 9 2019, 09:47 PM) Talk about Boost customer service...vomit blood; I just raise up the problem let people know BP is the best cs support among e wallet industries. We should not compare e wallet with banks. If anyone prefer bank service, why use e wallet? Of course have some feature is attractive. If u can't tolerate it, u may seek for the bank, then don't complaint bank oversea charges higher than BP. Each company have their own features.Asking for my transaction history ... after 4 weeks only they finally emailed to me... After numerous emails; Facebook and raising tickets in the app |
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Jul 9 2019, 10:08 PM
Show posts by this member only | IPv6 | Post
#15884
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Junior Member
226 posts Joined: Mar 2008
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QUOTE(koala225 @ Jul 9 2019, 09:54 PM) I just raise up the problem let people know BP is the best cs support among e wallet industries. We should not compare e wallet with banks. If anyone prefer bank service, why use e wallet? Of course have some feature is attractive. If u can't tolerate it, u may seek for the bank, then don't complaint bank oversea charges higher than BP. Each company have their own features.    |
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Jul 9 2019, 10:14 PM
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Junior Member
561 posts Joined: Feb 2012
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QUOTE(raizil @ Jul 9 2019, 10:08 PM) This post has been edited by koala225: Jul 9 2019, 10:16 PM |
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Jul 9 2019, 10:17 PM
Show posts by this member only | IPv6 | Post
#15886
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Junior Member
226 posts Joined: Mar 2008
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QUOTE(koala225 @ Jul 9 2019, 10:14 PM) What they advertising are truth. I don't see they promote "our customer service support is better than bank".🤔 How naive. I'm out |
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Jul 9 2019, 10:19 PM
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Junior Member
561 posts Joined: Feb 2012
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QUOTE(raizil @ Jul 9 2019, 10:17 PM) How naive. I'm out U have your choice to made your own decision. Goodbye. |
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Jul 9 2019, 11:02 PM
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All Stars
17,510 posts Joined: Feb 2006 From: KL
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QUOTE(raizil @ Jul 9 2019, 07:26 PM) But I do think banks have a better customer service. It has been horrible for me. I've been connected to at least 6 supports and none can give me a definitive answer. There's also no way for me to call them. I've emailed them too and no reply. BNM is the way to go. dun waste your time with their CS.Being a debit card, they need to act quickly. I never have issue with credit card before for as long as I can remember. Already had couple of issues with BigPay in just few months gap. When it's good, it's good but it can be real shit when it is not working. |
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Jul 9 2019, 11:59 PM
Show posts by this member only | IPv6 | Post
#15889
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Junior Member
339 posts Joined: Oct 2015
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What happens if you transfer funds to someone which would cause their balance to exceed 10k? Say he has 9k now and you transfer 2k.
Transfer will bounce back? Or put on hold until he got enough quota? This post has been edited by mr_tuzki: Jul 9 2019, 11:59 PM |
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Jul 10 2019, 07:53 AM
Show posts by this member only | IPv6 | Post
#15890
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All Stars
12,290 posts Joined: Aug 2006 
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Transaction failures are not uncommon....
For cc, such transactions are handled in the background, and consolidated and cleared spends are posted..... For BP, because of the instant post nature, you will see this background management live.....failed purchase is posted, then reversed with a strike through....making it looks like a terribly incompetent unsafe system..... It's the same system....master card gateway and network.... |
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Jul 10 2019, 07:58 AM
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Senior Member
2,965 posts Joined: Jul 2014
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Got that BP challenge bank, so that bank can improve at their site that giving better service to end user even better with rewards.
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Jul 10 2019, 08:28 AM
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Senior Member
2,024 posts Joined: Apr 2013
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Just curious, what is the relationship between BP and AirAsia?
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Jul 10 2019, 08:40 AM
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All Stars
65,317 posts Joined: Jan 2003
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QUOTE(soules83 @ Jul 10 2019, 08:28 AM) Just curious, what is the relationship between BP and AirAsia? airasia own bigpay |
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Jul 10 2019, 08:43 AM
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Junior Member
374 posts Joined: Mar 2005
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is there any company in malaysia 95% similar with Bigpay can recommend ? i mean the features is 95% similar, can top up via credit card, can withdraw, 0% exchange rate etc.
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Jul 10 2019, 08:47 AM
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All Stars
14,944 posts Joined: May 2015
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QUOTE(v2_vehooi @ Jul 10 2019, 08:43 AM) is there any company in malaysia 95% similar with Bigpay can recommend ? i mean the features is 95% similar, can top up via credit card, can withdraw, 0% exchange rate etc. Out of 40+ licensed service providers, only BP and Boost are willing to burn their money as if there is no tomorrow!This post has been edited by ClarenceT: Jul 10 2019, 08:48 AM |
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Jul 10 2019, 08:56 AM
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Junior Member
374 posts Joined: Mar 2005
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QUOTE(ClarenceT @ Jul 10 2019, 08:47 AM) Out of 40+ licensed service providers, only BP and Boost are willing to burn their money as if there is no tomorrow! sien, so far only actively in boost, bigpay, presto, HG. Hope to see more competitor joining burn money road.  |
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Jul 10 2019, 09:05 AM
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All Stars
14,944 posts Joined: May 2015
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QUOTE(v2_vehooi @ Jul 10 2019, 08:56 AM) sien, so far only actively in boost, bigpay, presto, HG. Hope to see more competitor joining burn money road. Try Shopee, a lot of fun there, they burn more money than BP+Boost, though not on financial services! |
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Jul 10 2019, 09:19 AM
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Senior Member
2,239 posts Joined: Aug 2009
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QUOTE(ClarenceT @ Jul 10 2019, 08:47 AM) Out of 40+ licensed service providers, only BP and Boost are willing to burn their money as if there is no tomorrow! How BP burn money? Care to explain? Boost straight forward la |
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Jul 10 2019, 09:22 AM
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All Stars
14,944 posts Joined: May 2015
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QUOTE(majorarmstrong @ Jul 10 2019, 09:19 AM) How BP burn money? Care to explain? You top up RM10k using CC, they burn RM60~100 to Maybank and RM2 to youBoost straight forward la This post has been edited by ClarenceT: Jul 10 2019, 09:26 AM |
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Jul 10 2019, 09:23 AM
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Senior Member
3,100 posts Joined: Dec 2007 
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QUOTE(majorarmstrong @ Jul 10 2019, 09:19 AM) How BP burn money? Care to explain? They absorbs all the commission fee? Their only source of income is pretty much the RM6 withdrawal fee.Boost straight forward la |
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