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Prepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance

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talexeh
post Aug 8 2018, 07:11 AM

One man's meat is another man's poison.
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Looks like it's back online.
talexeh
post Aug 9 2018, 11:52 AM

One man's meat is another man's poison.
*******
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QUOTE(BigPayJonathan @ Aug 9 2018, 11:36 AM)
Hey. We take this very seriously. Depending on when it happened, there might be a simple explanation for it. Your funds are kept in a trust account at all times. We're just as secure, if not more, than any other bank in Malaysia. If you want me to inquire, send a private message!
*
Can you share us the findings here once you have them? I think it's very apparent that this issue has caused some of us who were unaffected to be jittery. This is akin to the Russian roulette now. sweat.gif
talexeh
post Aug 11 2018, 07:57 PM

One man's meat is another man's poison.
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QUOTE(TongCN @ Aug 11 2018, 07:32 PM)
My last big point gain is 9th

10th till latest status still “pending” when I click detail
But most transaction/transfer success
*
You're saying you received BIG points for your Boost top-up on 9th August? My top-up on 7th August doesn't come with any BIG points even though the status has changed to settled. hmm.gif

This post has been edited by talexeh: Aug 11 2018, 07:58 PM
talexeh
post Aug 12 2018, 04:43 PM

One man's meat is another man's poison.
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QUOTE(fairylord @ Aug 12 2018, 02:01 PM)
Hi all, noticed t,hese few days you guys having issue on bigpoint on usage, is all the related transaction are in settled status already?
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Yea, 2 outgoing transactions (7th & 11th August) & 1 top-up (yesteryday) with no point given. sad.gif
talexeh
post Aug 12 2018, 06:53 PM

One man's meat is another man's poison.
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QUOTE(BigPayJonathan @ Aug 12 2018, 06:23 PM)
Hey. Yes, please do. I'm going to follow up on your case right now.
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Just a quick question. Has there been any change in how BIG point is assigned? Quite a number of us has not received any BIG point since last week even though the transaction status has changed to Settled.
talexeh
post Aug 12 2018, 11:34 PM

One man's meat is another man's poison.
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QUOTE(msa9696 @ Aug 12 2018, 10:01 PM)
I received e-mail for those reflected in BigPay app, those not reflected, no e-mail. That's my concern, I worry if I pay again, suddenly it appear twice, then I will double pay for nothing. Amount not small. What if I pay last minute, worst, if last minute but suddenly failed, then kena penalty already for gov bills
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Not sure if I'm reading you right but is there a way to have BigPay send us email whenever a transaction takes place? I have email registered in my profile but I've never receive any email from BigPay so far. hmm.gif
talexeh
post Aug 13 2018, 09:37 AM

One man's meat is another man's poison.
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QUOTE(linkeong @ Aug 13 2018, 09:13 AM)
BigPay system down now
*
Looks OK on mine though. hmm.gif
talexeh
post Aug 13 2018, 11:56 AM

One man's meat is another man's poison.
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PM'd BigPay on FB about the missing BIG points & this is their response:

CODE
Hi, we are aware about the error, and now we are investigating now. Will keep your posted once we settle the problem
talexeh
post Aug 13 2018, 02:17 PM

One man's meat is another man's poison.
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QUOTE(yvonnesoo @ Aug 13 2018, 02:00 PM)
bigpay apps just release a newer version. just updated but seems nothing changes. points not given as well. at the moment won't be topping up or using this card until bigpay resolve the issue. kind of lazy to monitor the transaction
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This is their FB response:

CODE
Hi there!

Thank you for getting in touch with us regarding your BIG Points. We're aware of the current issue we are experiencing with BIG Points being reflected in your account and we would like to assure you that we are looking into this urgently. In general, BIG Points can take up to 5 - 7 days upon settlement of payment until it gets updated in your BigPay app and at this moment it's taking longer to do so. Rest assured your BIG Points have been tracked and you will receive the BIG Points in your account soon. We appreciate your patience and continued support!
talexeh
post Aug 13 2018, 02:55 PM

One man's meat is another man's poison.
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QUOTE(luminaryxi @ Aug 13 2018, 02:37 PM)
is this something like VCC?
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No, not a virtual credit card. It's physical.
talexeh
post Aug 14 2018, 10:05 AM

One man's meat is another man's poison.
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To those who last received their BIG points early July, you might want to check AirAsia BIG portal to verify if the points did register there. I just found that my my last BIG points earned via BP didn't get registered in AirAsia BIG portal. hmm.gif
talexeh
post Aug 14 2018, 12:21 PM

One man's meat is another man's poison.
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QUOTE(Tigerr @ Aug 14 2018, 12:12 PM)
My big points also appeared. Overseas transaction also rm20 for 1 point only n not rm2 for 1 point.

How to transfer the big point into the Air asia Big account?
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The BP BIG points are supposed to be sync'ed over to AirAsia BIG everyday at midnight but last I checked, my 6th August BP BIG points have yet to appear in AirAsia BIG portal. sad.gif
talexeh
post Aug 14 2018, 12:25 PM

One man's meat is another man's poison.
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QUOTE(rapple @ Aug 14 2018, 12:11 PM)
Can convert BigPoints to Samsung Reward point  brows.gif

I do daily reconciliation for all my accounts so any extra/missing I will know immediately.
*
You even track BIG points in YNAB4? ohmy.gif
talexeh
post Aug 14 2018, 02:23 PM

One man's meat is another man's poison.
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QUOTE(benwpc @ Aug 14 2018, 02:22 PM)
just received big point for paying GE ePay today.

transaction date was on 6 Aug
*
Same. Gonna check tomorrow if the points are safely reflected in the AirAsia BIG portal.
talexeh
post Aug 15 2018, 09:05 AM

One man's meat is another man's poison.
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QUOTE(TongCN @ Aug 15 2018, 07:50 AM)
Seems like big point resume
*
It's displayed in the BP app alright but when checked in AirAsia BIG portal, it's not reflected there though. hmm.gif
talexeh
post Aug 15 2018, 10:10 AM

One man's meat is another man's poison.
*******
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QUOTE(winbj @ Aug 15 2018, 10:05 AM)
I face the same problem..BP app shows points +115 points but the total on the top didnt add up the points credited..e.g. Total points ay the beginning is 100points. When click to check the points there are new points +115points and +1 point which i make transaction on 6th August and top up on 7th August..But the total points didnt add up the 115 points..juststill showing 101 points instead of 216points.Check BIG app also just credits 1 point only..
*
Even my top-up on 6th August wasn't added into the total BIG points. sweat.gif

This post has been edited by talexeh: Aug 15 2018, 10:11 AM
talexeh
post Aug 15 2018, 10:38 AM

One man's meat is another man's poison.
*******
Senior Member
3,100 posts

Joined: Dec 2007
QUOTE(BigPayJonathan @ Aug 15 2018, 10:36 AM)
BIG Loyalty's API was down. You'll start seeing your BIG Points appear soon. Total might not be updated immediately, but it will eventually.
*
Ahh OK. Was under the impression that the API was back online yesterday when points started appearing in our transactions.
talexeh
post Aug 15 2018, 10:50 AM

One man's meat is another man's poison.
*******
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QUOTE(TongCN @ Aug 15 2018, 10:48 AM)
Mine everything traced back and calculation correct.

If not confident, you can always do this reconciliation once a week biggrin.gif
I will calculate every sunday evening  icon_idea.gif
*
You're saying all your August BIG points from BP appeared in here?

This post has been edited by talexeh: Aug 15 2018, 10:53 AM
talexeh
post Aug 15 2018, 11:09 AM

One man's meat is another man's poison.
*******
Senior Member
3,100 posts

Joined: Dec 2007
QUOTE(TongCN @ Aug 15 2018, 10:55 AM)
I'm using the Big Loyalty App to do recon, so far so good, everything gain from BP appear in the BL app.

Total Amount same also.
*
Nope, not for me. Anyway, as per Jonathan's advice, I guess I'll just waif for the API issue to be resolved since this isn't anything critical.
talexeh
post Aug 15 2018, 02:03 PM

One man's meat is another man's poison.
*******
Senior Member
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Joined: Dec 2007
QUOTE(saboteurs @ Aug 15 2018, 01:34 PM)
His few posts back did mentioned and he did explained again the confusion in few post back , hence we know what happened actually

anyway, time to cut this issue off
*
Since you're new here, allow me to introduce you this feature:

Click here to ignore posts from alexanderclz

I for one find his posts in the least informative compared to yours but I guess one man's meat is another man's poison so just doing you a favour above.

And you're welcome.

This post has been edited by talexeh: Aug 15 2018, 02:03 PM
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