here's an update:

After my slamming letter to tmnet's help and mcmc (i quoted both the report no with tmnet & mcmc), i told them about the issues about WMU2 slow speed if compared to WMU1 & WMU3. I told them how bout the do a test for me. change my BRAS from WMU2 to either WMU1 or WMU3..

suprisingly they were willing to do it for me. and there you have it. my speed although not back to normal fully, i was able to connect to at least 2.5mbps. Although the IP ranges i was able to connect is still the same (seems easier to connect to 218.111.0 & 14 for now). I just tested it out at 5.15pm just now (considered to be the start of peak hour)

the real test would be night time, when the real peak hour starts. will keep you guys updated.

Pls let me know you testing outcome.

I may be asking them to change for me if you get a good speed. Thanks!

I just asked for upgrading from 2M to 4M on August 24.Till now,the port has been set at 5Mbps for more than one week as I asked the technician did it for me in advance.However,the account is still at 2M.I called TM helpline and they said they could not do anything because this upgrading work should be done by TM Point.So I went to the nearest TM Point and they told me they had submitted the requests for many times,but failed.They said it may be caused by its internal system issue and let me wait.

Today I called TM helpline again asking whether they could help me.They helped me check out the problem,saying that their internal system is under mantenance.I have to wait at least 3-4 more days for upgrading the account.

When I submitted the application,the officer in TM Point told me that it could be done within 7 days,now I know the promise made by TM Point could be so easy to be broken.

why waste time and energy going to tmpoint?

Shoot a mail to tmnet help and copy to MCMC, they will be the one calling you back the next day..

Just got an update again on my case:
migrating is indeed in the works cause wmu2 is congested. as what you mentioned Sean. you are right, only sometime in october it would be ready... heck of a long time.

I had forwarded the email to MCMC,I hope it could be really helpful.

arggg still back to square. Lets hope the migrating exercise can really solve all the issue at one time...lets pray..

anyway thanks for the update shermeister

Hi there..pls check with the installer who did the upgrade for you.he suppose to do the un-capping with the Anoc People at NOC.

Hi,I received a call from customer service management of TM in this afternoon and the lady told me that there's some internal system issues.She said once it's solved,she will do the upgrade for me immediately.

Thus,the only thing I could do is waiting..

No prob...but keep on pressuring them...since tis is puasa month u no lah...

Yes,I know.Luckily there's a lady following my case and I'm sure I'll make a call every day.I hope it will work.

just a update to your guys who affected by the recent connection slow down issue and connected to wangsamaju exchange.

i just received a call from premier CS that today they have start migrating those affected users to a new server and expected to be complete on this Sunday (13/09). They ask me to observe the connection status within this few day to see got improvement or not.

So for those who are connected to wangsamaju exchange (particularly 4Mbps user) you can try to check this weekend see the line is stable or not.

Cheers.

This post has been edited by SeanWong: Sep 11 2009, 11:31 AM

Wangsa Maju bras is fakap with QOS throttling servers i think tm.nut will disable it because so many users already complaint

i just upgraded my line to 4mb..and was told by them that i wont be contracted.meaning i can terminate my line or downgrade back without paying any charges..also no need to pay any fees (installation) , just the rm160 every month.is that true??

i think what they mean is that you won't be contracted temporary coz for 4MB package TM need to send technician to your house to test whether it is stable or not for the connection...if you got unstable connection, they will help you to downgrade back to your previous package without any charges.

Just that the installation fees one is hardly to say. Coz mine one TM did charge me coz sending over technician to check SNR setting and etc., in which they consider it as "installation fees". Though some forum members are getting rebate of this installation fees from TM afterwards...

This post has been edited by SeanWong: Sep 11 2009, 01:53 PM

oic..meaning if the technician check and decide that my house actually can support 4mb then i will be contracted for 12 mths..what if i wanna downgrade then..do i still have to pay the monthly rm160 fee?
in the previous pages , i read some of you can nego with the technician to cap with higher mb..how to do that? issit becoz of limitation? coz i check my modem the snr margin and line attenuation very good can i ask to be cap with higher speed?

Here is a piece of advice , use reverse phsycology. I did this as you do all know that my line was capped at 1Mbps/256Kbps for 2 weeks

I called up TM , and explained that 'I don't care about your international speed , give me my 4Mbps. Thats all I'm asking for. A lady made a report , got the number. I decided not to call for another week (as I wanted them to give some room)

Waited for one week and no call. So I rang up and I said to myself that its about time. So I spoke with a guy , I was being polite nor I did push them as I truly understand that they are fasting. There is no point of me to shout at them as they are doing their job. So , they put me thorugh their premium CS and they did manage to fix it

This is how I do , I give them room and call em - whilist some of you are just bugging them day and night. Its not going to work , you gotta be friendly and learn how to tackle to get things done for you. For instance instead of saying OMG , I pay 4Mbps and I get 1Mbps , just say that its not fair at all , and tell that you aren't bothered about International speed , so on and so forth. You gotta learn how to talk

As for no contract , there is no such thing , youll be renewing your 12 month contract , unless you opt'ed for Streamyx 4Mbps without Combo

Did they gave you a valid explanation to you "why you got such a slow speed or why suddenly being capped "?
Is that your line back to normal?

regarding the capping of the line, who decide? is it the technician or the tm people..coz i know many subscribers of 1mb actually are capped at 1.5mb to an extent of 2mb..although mine is capped at 1mb , i`m not complaining(cant actually ) becoz thats how much i pay..by the way have they restore u back to 4 mb?

ya i know i'm a little bit inpatient but you know at first i was very politely call them and listen to their explanation on why my connection has been slow down to 0.2-0.5Mbps everyday since end of July. They said will investigate and call me back for any latest information. So i wait and wait till 15th of August there is no improvement so i decided to take my initiative to call them ask for the status.

You know how they response? They said they don't have a clue on why my connection is so slow and blame on the APCN2 cable failure to lead to traffic congestion. Then i told them i was testing connection in KL server, not via international server, how come the local speedtest still show a extremely slow connection? I have to wait ages to open a local website, why my so-called 4Mbps is even worst than 512k package? Then they said may cause by another reason probably is the server problem. Ok fine i accept the explanation and again they assured me that all will be back to normal after 24th August, where the APCN2 cable being fix (their 1st announcement during that time).

Then i wait again..until 31st August the issue still persists. I have no choice but to call them again. You know what they say? they said, "tak mungkin la bang, saya check report ini dan sini tulis kami baru lepas you daripada capped trial exercise from Wangsamaju server semalam. You sepatut dapat balik your speed by today." WTF? every time i can get a different reasons?

Can you tolerant with this kind of different excuses/reasons from them? i know a lot of forummer here called them monkey staff, but for me i just feel pathetic. Again i'm not shouting on them through phone, but begging them to help me to expedite the restoration process. Then few days later a TM guy called me and told me they will perform migrating of affected users to new server and expected to be complete on early of October...

Then today a TM lady called me told me they just start migrating exercise by today and expected to be completed by Sunday (13/09) - so which one should i believe, the previous one said on early October or the latter?...i have nothing more to say as they can give you 1000 reasons whenever i receive a call from them/ call them to ask for status...lets wait and see how the connection will be within this weekend...

Just to share my personal experience and take note that start from the issue arise until now i was politely talk and begging them through phone, but still i'm getting a lousy connection...

This post has been edited by SeanWong: Sep 11 2009, 04:39 PM

Just request the TM installer to cap u at higher port.