Wah..how u get that so fast speed?

I think most new area using fibre right?
so, can I still request from TM for cap at higher port?

wow.. how u get that speed?
btw, does 218.111 is a premium ip?

It's a bad day!The installor came to my house in the morning and checked up my line.My line attenuation is 45.5db which is higher than the requirement 40db,so he can't do the upgrade work for me.

I CAN'T ENJOY 4M!!!

same as my case, you know what, i requested and 2nd installer to come and check, and finally i got it installed.

the installer who came to check my line at the 1st time, is too lazy too check it, just said" tak boleh pasang " in the form.

they would came with the so called " BILLION MODEM " which they called specially tweak as telekom network specification " BULL Sxxt "

just call them ask for other installer.

my ping to billion modem.

billion, riger, riger wireless all the same..

I'm now using with Billion modem.

BTW,how did you let them send other installer?call to customer service or go to TM Point?

The installer called to TM branch and the person told him that it can't be supported.So he said he can't do it for me because once if he made the upgrade and I met any problem later to complain to TM,he will get blamed and may lose the license as well.

I hope I could get the same luck as you.

The thing is this, if the 2nd installer just lets the user have the 4mb just for the sake of pleasing the user, and the status of the line is unchanged (i.e. very bad attenuation), then the user will still be unhappy and end up paying more for a service that is not supposed to be offered in the first place. Please be certain of the line conditions before you put out more of your hard earned money.

just shared with you, it took them 1 month to process my application for upgrade to 4mb, when the installer came with the billion modem and checked within few minutes he said: "tak boleh pasang,line tak support, exhange port belum upgrade" all sort of bullsxxt, then he left. and i gotta know that my nextdoor neighbour are using 4mb the since 2007 till now, WHAT TO YOU MEAN TAK BOLEH PASANG !!! should be "BOLEH" .

i was so piss-off, i went to the TM HQ@pantai lodge a complaint and do same to the following tm point (pandan indah, bangsar) about my complaint.

then i called 1300889515, the level 1 CS handle my call, i fak them up, the CS have no option have transfer it to level 2 CS(premier team), i told them the scenario, and i insisted to get 2nd vendor(installer) to come and check, at first they said cannot be changed, it was assigned by telekom and bla bla bla, i told them, assigned is done by computer auto-generate or done by human being ??? he said: by our staff in installer dept. so change it lar.....

the next day, i was capped at 4096 kbps and the installer came, activated my account, after few hours i'm connected 4mb .all the hassle should not be happenned if they worked as team. for your info my location is at ampang and cheras, streamyx is the only one solution in my area.

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Added on September 14, 2009, 3:36 pmBTW, if your currently using 2mb it should able to support 4mb, upgrade should not be a problem.

as what the installer told me.

This post has been edited by libech: Sep 14 2009, 03:36 PM

The problem is if your line is weak and you insist on doing 4Mbps. Its not going to be pretty stable , slightest noise can disrupt and you'll face disconnections. Whats your SNR Margin anyway

The line attenuation is 45.5-46db at G.dmt mode.I'm now having 2Mbps for more than 1 year.

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Added on September 14, 2009, 4:39 pmWhat's your line attenuation now?

This post has been edited by liciece: Sep 14 2009, 04:39 PM

previous was 45db attenuation, after the installer came and he called up their tm exchange center at taman tasik ampang, the technical support able to do some port setting sort of that, now my line attenuation 37db, and i using linksys modem, not their free modem billion, riger or riger wireless...

hope it helps...

or u can ask them to change phone cable from post to your house.. and get nice snr and low line attenuation

I just cut the phone line short within my house and the line attenuation is unchanged,but the SNR margin increases to 25db.

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Added on September 14, 2009, 6:44 pmThanks a lot.I will try to use other modem to see the changes and I'd asked them to arrange another installer to come to my house too.

I wish they will agree to do that.

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Added on September 14, 2009, 7:37 pmI called cs just now and the guy didn't pass the call to level 2 officer and also let me ask the installer by myself.Sucks....

This post has been edited by liciece: Sep 14 2009, 07:37 PM

i think you need to push it harder to make up your case, if not they don't even bother about your situation, they have the ability to change the installer, is in their control, talking to the CS is waste of time, the CS monkeys know how check do the routine checklist , check your signal light, is it blinking ? i will reset port for you ! i'll give you report number !, that's all the monkey gave you.

it's a simple process, but they make it like complicated.

Speed should be great

14/09/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan have now been fully completed.

TM has already recovered 100% bandwidth capacity for its Internet traffic to the U.S and Northern Asia to-date. TM Internet and IP services as well as other critical business applications linked to the US and Northern Asia has resumed normal operations since Thursday, 10 September 2009. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

This time,the guy directly told me that the installer had checked the server and its signal is quite weak and can't be improved.So the cs guy told me that I only can change the telephone number in order to transfer my line into another nearest server(exchange).

OK>>>I need a big job to do...

Or maybe I should try to rewire the phone line from downstairs to my room.I hope that could be helpful.

This post has been edited by liciece: Sep 14 2009, 09:51 PM

4MB Combo Package

By rewiring phone line. It do helps, but a very small figure. As i saw your previous post. Your line definitely not a good idea for keep yourself apply to 4Mbps. It's not recommended, but if you're insist to have it. You're just making yourself to be part of frustrated 4Mbps customer because could be frequent disconnected and slow connection when you're out of the quality signal. Good luck

I want it...For me,still a long way to go

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Added on September 14, 2009, 9:54 pmDo you know if I only could transfer the line to another exchange by changing the telephone number?

Now the port had set back to 3mbps.



This post has been edited by liciece: Sep 14 2009, 09:56 PM