err...a newcomer to upgrade to 4mbps broadband.

The technician came to my house just now and test the connection. My result on SNR is 23.2 db and attenuation is 18.7 db, so he said it is good to get 4Mbps. Then he upgrade it and told me it need 48 hours to truly activate and achieve the desired speed. He just use about 15 mins and said all done.

My question is...i thought he need to bring a new modem/router in order to cater for 4Mbps broadband? like that one call Rigel brand (some sort like that). But he just said my current TM Billion ADSL modem/router is more than enough and not neccessary to change it.

And then is that what he said is true? just 48 hours can achieve the desired speed? i expect there will be a lot of trouble since i browse through all the previous post here lot of ppl complain about efficiency of TM during upgrading process.

Hmm..or maybe i need to wait after 48 hours then only can judge whether they have deliver their promise or not?

P/S: sorry for noob question as i really dumb in this kind of technical stuff..

This post has been edited by SeanWong: Jul 29 2009, 03:36 PM

thanks for enlighthen

just wanna ask, is that necessary i need to get the ip 218.111? or is it compulsory will get this ip when upgrade to 4Mbps broadband?

becoz for me i don't care which ip i've been allocate to. As long as i was always capped at 4Mbps and it's consistent then i am the happy man already

oh i see.

then i think what i need to do now is praying the upgrading status and allocation of 218 ip done accordingly without much delay. But when i read all those previous post with regards to the problems faced by other forum members, it really made me worry..

Ok i have call premier CS this morning again and request to be allocate with 218 ip and it's done within 30 mins.

Below are the speedtest, all sifu here pls check whether is it normal? Is that the latency a bit high? coz last time my previous package the ping is around 20-25ms only (KL), how come after 4Mbps it's even higher?

oh ok thanks for advise bro.

maybe i worry too much

ya i also think so. Any tips to reduce it bro?

er....how to change? sorry kinda noob in this kind of technical stuff

how? minds to explain in more details bro?

my speedtest result as at today (location: Cheras, ip: 218.111.23.xx):-






any bro here can recommend how to lower my latency, apart from assigning 202.188.0.132 at primary dns inside my modem (i try b4 nothing improvement).

Thanks!

This post has been edited by SeanWong: Aug 4 2009, 01:46 PM

any risk for that? just curious

Just wanna ask is that my modem status is correct?



ya i already change it. But which ADSL type to be choose?



Is that insert the primary & secondary DNS in this screen?



Sorry i'm really dont know how to configure my modem, need any sifu help here

This post has been edited by SeanWong: Aug 7 2009, 11:03 AM

When i lodge several complains to their premier CS team, i remember one guy told me all those premium ip 218 range are allocate to 4Mbps & 2Mbps users as well...

though i don't know whether he just simply bluff me or not..

Look like it is either your premier CS, or my premier CS team is lying on the allocation of 218 ip on 2Mbps users...

Whatever it is, my connection speed still drop drastically between 8pm - 12am everyday, and i believe that i already become well known amongst their premier CS team, coz i call them almost everyday...

still they blame on recent APCN2 faulty that caused the congestion during peak hours usage...really fed up...

This post has been edited by SeanWong: Aug 18 2009, 03:30 PM

My speedtest result yesterday



Look normal? I'm using 4Mbps package and this is not even 50% of my subscribed speed..EVERYDAY during peak hours this is my average d/l speed..

Already file complain to them and the problem still persists almost a month..

but strangely it only happens during those so-called "peak hours" - weekdays from 8pm - 12am and whole weekend..

As a working adult, i can only use my internet access/ online gaming after 6pm, and during weekend. Then this is the period where i'm encounter slow connection speed..

As usual TM ppl said it is congestion during peak hours usage, due to recent APCN2 faulty, where they have to re-route 4Mbps port with others subscribers..but man i'm paying RM160 every month and this is what i 've been deserved?

filed a dozen complain to them but yet to yield any solution from them..looks like i need to personally go to their office and meet their head to highlight my frustration, instead of calling/ email them..

MX510 always getting full speed

i never see him being affected by whatsoever upgrading/maintenance/cable fault/conflicker worm/etc.. from TM

Well i'm just kidding i was too jealous on your consistent speed all the time

Arggg...what i hope is just a stable and consistent speed from TM, at least 70% of my subscribed speed at 90% of the time...man am i asking too much?

lol brilliant

a 4Mbps user with this kind of connection speed.



Do you all still want to upgrade to 4Mbps "narrowband"? WTF to F***ing Streamyx??? It has been f***ing slow like this since end of July..

At least i know not only me (a 4Mbps user) experience this issue. I also lodge my complaint to MCMC and CFM as well but until todate (1 month +) nothing has been resolved...

Ya i never paid late every month and nor do i act as a heavy downloader (i'm not downloading stuff 24/7)...I just want to have fast browsing net and a consistent online gaming, am i asking too much? This is what i deserve, as a loyal 4Mbps user, to get a speed of 0.1 - 0.4 Mbps EVERYDAY?

What else can i do? Cancel TM subscription and move to others?

EDIT: Today i personally go to TMPoint, bring along my speedtest result and bang table with the manager..you know how he response? in front of me he pick up the telephone and call to 100, and pass me the phone ask me to talk to the officer...WTF? he's just doing the same thing like me..then what's the point i approach TMPoint? i can also call 100 at my home...he's not even help me to streamline the procedure by having internal communication with TM technical staff, which i believe can expedite the process...

Pathetic just pathetic...

---

Added on September 7, 2009, 8:27 pmone of the TM staff called me just now and told me they are performing migration of server for wangsamaju exchange there and expected to be complete by early of October..then he claims all the slow connection issue will be resolved..and also rebate of money will be done accordingly.

Another one month to bear with the lousy connection, WTF !@#$%

This post has been edited by SeanWong: Sep 7 2009, 08:27 PM

i stay at cheras. And my port is connected to wangsamaju exchange.