Nov 20 2022, 11:59 PM
QUOTE(enriquelee @ Nov 20 2022, 02:41 PM)
Same problem re-occur now. Really can't tolerate anymore as I might miss worldcup matches.
Last question before I upgrade to ultra box. If I switch to using Internet rather than dish, is the buffering issue a very common problem? The buffer is taking long time or at a tolerable time?
It will happens occasionally. And when it does, the buffering icon and/or buffering usually would appear on-screen for 1-2 seconds. Last question before I upgrade to ultra box. If I switch to using Internet rather than dish, is the buffering issue a very common problem? The buffer is taking long time or at a tolerable time?
Whether would you see this as a major annoyance or not, I'll leave it to you to decide.
Since this happens "once in a blue moon", therefore I don't see Astro is taking this matter very seriously, and rather put the blame on your WiFi or Internet connection instead.
QUOTE(abangcosta @ Nov 20 2022, 05:14 PM)
Hi, need help. During registered with Astro (Sports Pack), I opted with Ultra Box Plug & Play one. So recently I moved to my new home, due to internet coverage quite slow at my new home area, I asked Astro technician to install a satellite dish here. But the problem now, after setup completed using satellite, dcss etc., the basic channel such as Ria, Prima, Awani, Axn, Arena somehow cannot be accessed. The error on the screen shows Subscription Required. For tv1, tv2, tv3, supersports, spotv somehow no problem. I already contacted with Astro Customer Service plenty times, but they always came up with the same solutions, refresh account, clear nvram..plus already once sent a technician to come to my house to check, but still, problems not solved. Any otai here know how to solve my Ultra Box problem? Thanks and sorry for my long essay lol.
Hmm... My Astro account is under Satellite, and I can interchange the box operating mode between Satellite and Plug & Play by performing Restore Factory Settings and still able to access to all my subscribed channels. Since you opted for Ultra Box Plug & Play upon sign up, it means your Astro account is tagged under Plug & Play in their system.
Yes, you can Restore Factory Settings and change it to Satellite mode anytime you want, but still, in their system, your Astro box/account is tagged under Plug & Play.
Due to this, I'm not sure would this be the cause of you experiencing "Subscription Required" message on certain basic channels as you mentioned earlier whenever your box is on Satellite mode, which in their system, you aren't supposed to.
already once sent a technician to come to my house to check, but still, problems not solved.
Can share to us, what did the technician did when he came to your house? Replace new box? What else? Did he charge you?
If I'm not mistaken, there would be a 3 or 6 months installation warranty.
So if the same issue persists within the warranty period, I suggest you don't give up and keep chasing the customer service about this.
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I see real 4k/HD on unifitv but not asteruk,somehow something is missing!
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