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 TP-LINK Malaysia Official Thread, Technical Enquiries and Support

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nenemeia
post Aug 14 2017, 12:01 AM

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Hai there, I'm a TP-Link TDW8960N user. I've been having this Strict NAT issue while playing Warframe. It was perfectly fine when I first got the router, then suddenly I have been getting the Strict NAT pop-up on my screen, every time I log into the game.

Without port forwarding, I get "Strict NAT. UPnP malfunctioning" error. and with port forwarding, I get "Strict NAT. No UPnP or NAT-PMP detected". I even set up a static IP address, trying to fix the issue. To no avail.

I can actually play with friends and random peeps, as long as I'm not the host (peer to peer thingy). But I would prefer to be able to be the host as well. I'm the only one who's playing Warframe in the household and I am on wifi connection because router's outside.

I appreciate it if anyone can try and help with my issue. Thanks.
blacktubi
post Aug 14 2017, 10:43 AM

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QUOTE(nenemeia @ Aug 14 2017, 12:01 AM)
Hai there, I'm a TP-Link TDW8960N user. I've been having this Strict NAT issue while playing Warframe. It was perfectly fine when I first got the router, then suddenly I have been getting the Strict NAT pop-up on my screen, every time I log into the game.

Without port forwarding, I get "Strict NAT. UPnP malfunctioning" error. and with port forwarding, I get "Strict NAT. No UPnP or NAT-PMP detected". I even set up a static IP address, trying to fix the issue. To no avail.

I can actually play with friends and random peeps, as long as I'm not the host (peer to peer thingy). But I would prefer to be able to be the host as well. I'm the only one who's playing Warframe in the household and I am on wifi connection because router's outside.

I appreciate it if anyone can try and help with my issue. Thanks.
*
I believe it is due to you are being allocated a private IP by your ISP and nothing to do with the router.

TM have been allocating private IP to their users instead of public IP recently. You can verify by checking the IP address from your router page. If it is something starting from 10.xx.xx.xx, it is private IP.
nenemeia
post Aug 14 2017, 10:58 AM

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QUOTE(blacktubi @ Aug 14 2017, 10:43 AM)
I believe it is due to you are being allocated a private IP by your ISP and nothing to do with the router.

TM have been allocating private IP to their users instead of public IP recently. You can verify by checking the IP address from your router page. If it is something starting from 10.xx.xx.xx, it is private IP.
*
Huh, that's interesting. So....if I decide to port forward, I just use the IP from the router?
SilentVampire
post Aug 14 2017, 12:11 PM

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QUOTE(nenemeia @ Aug 14 2017, 10:58 AM)
Huh, that's interesting. So....if I decide to port forward, I just use the IP from the router?
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No. Port forwarding when you are allocated a private IP address or if your IP address on your router is not private IP address but if your WAN IP address on TM side is still under private IP address, will not work.

TLDR: Port forwarding won't work for you, if you are being allocated a private IP address. You have to call your ISP to change yours to a public IP address.
SilentVampire
post Aug 14 2017, 12:16 PM

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QUOTE(Colonel Cabuk @ Aug 13 2017, 11:54 PM)
I have updated my C7 v2 to the latest firmware, and I'm still at a loss on how to configure for Unifi IPv6.

Unless someone tells me (again) to install the beta firmware because TP Link still haven't managed to get IPv6 working properly on this thing *cries in spanish*
*
I don't think IPv6 is configured for this router, but I could be mistaken. If you can't get it to work, it could be a firmware issue. A quick Google search revealed that many users are unable to get IPv6 to work on this particular router.
nenemeia
post Aug 14 2017, 01:01 PM

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QUOTE(SilentVampire @ Aug 14 2017, 12:11 PM)
No. Port forwarding when you are allocated a private IP address or if your IP address on your router is not private IP address but if your WAN IP address on TM side is still under private IP address, will not work.

TLDR: Port forwarding won't work for you, if you are being allocated a private IP address. You have to call your ISP to change yours to a public IP address.
*
Ah alright. I will give them a call. Thanks.
nenemeia
post Aug 21 2017, 09:12 AM

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Sorry for the double post.

I've solved the strict NAT issue and now I can decently host squad runs in Warframe. I just remembered my other issue is that when the phone is being used, the connection drops. My old modem never gave me that problem. Any ideas?
Passkaj
post Aug 23 2017, 02:37 PM

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QUOTE(nenemeia @ Aug 21 2017, 09:12 AM)
Sorry for the double post.

I've solved the strict NAT issue and now I can decently host squad runs in Warframe. I just remembered my other issue is that when the phone is being used, the connection drops. My old modem never gave me that problem. Any ideas?
*
Did you try replace the phone line spliter?
uncledaddy
post Aug 31 2017, 12:02 AM

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QUOTE(blacktubi @ Aug 14 2017, 10:43 AM)
I believe it is due to you are being allocated a private IP by your ISP and nothing to do with the router.

TM have been allocating private IP to their users instead of public IP recently. You can verify by checking the IP address from your router page. If it is something starting from 10.xx.xx.xx, it is private IP.
*
It happened to my once when still on Streamyx 4Mbps.
I noticed the unusual Ip address with the 10.xx.xx.xx range.
My friends emailed that they can't access my IP Cameras and my website.
All failed to resolved correctly.
I call up TM call centre 100 and made a brute complaint!
Why is my interent connection "banned", my IP Cameras for security monitoring failed to be reached from the WWW.
Ha! Ha! Within a few hours, all came back to normal. Normal random Ip addressess.
Problem solved. Make sure you gave them "earful"!
diversity
post Sep 1 2017, 11:05 AM

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just renewed my contract and changed my router from TM. They gave me Archer C1200, my wifi signal boosted tremendously compared to my old silver boxed innatech router.

But currently facing one problem. Whenever I restart or turn on the router, it takes about 3-5 mins to get internet connection (green signal). Any ideas why?
firdausbhari
post Sep 1 2017, 06:09 PM

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QUOTE(diversity @ Sep 1 2017, 11:05 AM)
just renewed my contract and changed my router from TM. They gave me Archer C1200, my wifi signal boosted tremendously compared to my old silver boxed innatech router.

But currently facing one problem. Whenever I restart or turn on the router, it takes about 3-5 mins to get internet connection (green signal). Any ideas why?
*
according to people, thats normal for c1200
soonwai
post Sep 1 2017, 11:13 PM


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QUOTE(diversity @ Sep 1 2017, 11:05 AM)
just renewed my contract and changed my router from TM. They gave me Archer C1200, my wifi signal boosted tremendously compared to my old silver boxed innatech router.

But currently facing one problem. Whenever I restart or turn on the router, it takes about 3-5 mins to get internet connection (green signal). Any ideas why?
*
Try the latest firmware for the C1200 and see if it helps. Please report back so I can update my thread here. https://forum.lowyat.net/index.php?showtopic=4269752
JohnLai
post Sep 2 2017, 12:38 AM

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QUOTE(diversity @ Sep 1 2017, 11:05 AM)
just renewed my contract and changed my router from TM. They gave me Archer C1200, my wifi signal boosted tremendously compared to my old silver boxed innatech router.

But currently facing one problem. Whenever I restart or turn on the router, it takes about 3-5 mins to get internet connection (green signal). Any ideas why?
*
I think you better list out your C1200 version.

There are V1 (EU), V2 (US) and V3 (US) for C1200

If your C1200 is V1, you can find latest firmware here Archer C1200(EU)_V1_170706
http://uk.tp-link.com/download/Archer-C1200_V1.html#Firmware

No idea why TPlink MY website doesn't update with 170706 version.
Should works I guess..... hmm.gif
soonwai
post Sep 2 2017, 02:50 AM


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QUOTE(JohnLai @ Sep 2 2017, 12:38 AM)
I think you better list out your C1200 version.

There are V1 (EU), V2 (US) and V3 (US) for C1200

If your C1200 is V1, you can find latest firmware here Archer C1200(EU)_V1_170706
http://uk.tp-link.com/download/Archer-C1200_V1.html#Firmware

No idea why TPlink MY website doesn't update with 170706 version.
Should works I guess..... hmm.gif
*
They seem to be updating their websites. If you go to tplink.com.my (without the dash), you'd be redirected to test.tp-link.com/en. From there you can see the latest firmware for the C1200v1 which seems to be the same as the one on the UK site.

This post has been edited by soonwai: Sep 2 2017, 02:51 AM
diversity
post Sep 2 2017, 09:06 AM

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QUOTE(soonwai @ Sep 1 2017, 11:13 PM)
Try the latest firmware for the C1200 and see if it helps. Please report back so I can update my thread here. https://forum.lowyat.net/index.php?showtopic=4269752
*
QUOTE(JohnLai @ Sep 2 2017, 12:38 AM)
I think you better list out your C1200 version.

There are V1 (EU), V2 (US) and V3 (US) for C1200

If your C1200 is V1, you can find latest firmware here Archer C1200(EU)_V1_170706
http://uk.tp-link.com/download/Archer-C1200_V1.html#Firmware

No idea why TPlink MY website doesn't update with 170706 version.
Should works I guess..... hmm.gif
*
just double checked. Mine is c1200 v1 (eu). current firmware is 161115.

should i follow the UK or MY latest firmware? latest firmware for v1 in MY is 161115 as well. whereas UK one is up to 2017.

how should i update as well? sorry for inconvenience


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diversity
post Sep 2 2017, 10:40 AM

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QUOTE(diversity @ Sep 2 2017, 09:06 AM)
just double checked. Mine is c1200 v1 (eu). current firmware is 161115.

should i follow the UK or MY latest firmware? latest firmware for v1 in MY is 161115 as well. whereas UK one is up to 2017.

how should i update as well? sorry for inconvenience
*
my recommendation to everyone is not to upgrade to new EU version. Because once you upgrade you can't downgrade back.

Finally upgraded, no noticeable difference after usage

And once you upgrade, all your login info will be resetted. Wasted 1 hour+ to call TM to get my PPPOE password and to learn online how to set up unifi/hypptv properly with the router. The EU firmware alot of things had to be done manually, as comapred to the stock firmware whereby there's a Unifi option for easy setup
soonwai
post Sep 2 2017, 11:00 AM


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diversity Does the latest firmware remove the C1200's Covfefe-Break* feature?
*Covfefe-Break: TPLink takes into account your love for coffee by allowing just enough time to make a cup when you turn on the router. Approx: 5 mins.
JohnLai
post Sep 2 2017, 11:05 AM

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QUOTE(diversity @ Sep 2 2017, 10:40 AM)
my recommendation to everyone is not to upgrade to new EU version. Because once you upgrade you can't downgrade back.

Finally upgraded, no noticeable difference after usage

And once you upgrade, all your login info will be resetted. Wasted 1 hour+ to call TM to get my PPPOE password and to learn online how to set up unifi/hypptv properly with the router. The EU firmware alot of things had to be done manually, as comapred to the stock firmware whereby there's a Unifi option for easy setup
*
The firmware is exactly the same if you visit tplink Malaysia TEST website as mentioned by soonwai.

Btw....I thought TPLink model always reset to factory default after firmware update and this should be general knowledge by now?

And you are saying you don't know your unifi login.....and hypptv VLAN stuff....yet you flashed the firmware anyway? mega_shok.gif


The changelog for V1 C1200 EU:

» Click to show Spoiler - click again to hide... «


Updated firmware. Interesting, this new firmware added online update feature
» Click to show Spoiler - click again to hide... «


Beamforming only for 5Ghz?
» Click to show Spoiler - click again to hide... «


Hmm.....the firmware added TP-Cloud....
» Click to show Spoiler - click again to hide... «


LOL, TP-Link moved IPTV port from 4 to 1 if one select Unifi IPTV preset.
Here how to set it back to port 4...
» Click to show Spoiler - click again to hide... «



The bad news is......restarting/power on the router still take long.....4 minutes 17 seconds 98 milliseconds with new firmware compared to 4m45s55ms with previous original firmware

This post has been edited by JohnLai: Sep 2 2017, 12:26 PM
intelxtreme
post Sep 3 2017, 11:04 AM

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TP-LINK AC1750 Wireless Dual Band Router Archer C7 V2

guys i want ask this router ok or not..

i want to replace stock tm router
coolguy_0925
post Sep 3 2017, 01:18 PM

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QUOTE(JohnLai @ Sep 2 2017, 11:05 AM)
The firmware is exactly the same if you visit tplink Malaysia TEST website as mentioned by soonwai.

Btw....I thought TPLink model always reset to factory default after firmware update and this should be general knowledge by now?

And you are saying you don't know your unifi login.....and hypptv VLAN stuff....yet you flashed the firmware anyway?  mega_shok.gif
The changelog for V1 C1200 EU:

» Click to show Spoiler - click again to hide... «


Updated firmware. Interesting, this new firmware added online update feature
» Click to show Spoiler - click again to hide... «


Beamforming only for 5Ghz?
» Click to show Spoiler - click again to hide... «


Hmm.....the firmware added TP-Cloud....
» Click to show Spoiler - click again to hide... «


LOL, TP-Link moved IPTV port from 4 to 1 if one select Unifi IPTV preset.
Here how to set it back to port 4...
» Click to show Spoiler - click again to hide... «

The bad news is......restarting/power on the router still take long.....4 minutes 17 seconds 98 milliseconds with new firmware compared to 4m45s55ms with previous original firmware
*
I updated mine early morning today and time taken for manual restart together with BTU was only 3m20s compared to previous stock firmware @ approx. 4m++

The router was fully up before 3m but it took another approx. 1m to turn the internet light from orange to green/yellow
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