That's why I eventually cancelled me and wife's SC cards. Not worth the hassle. Maybank CS has been very good since they first launched Maybank2Kards - their phone team got special Amex training based on insider info I got. But I feel they starting to understaff, nowadays takes a bit longer for them to pick up (the actual service still good though) compared to when I first using their card. E.g today I took about 4 minutes to connect to a human.

Planning to cancel also but just to confirm. When AF is charged (my AF should be charged on my next month's statement), if we cancel the card without even using the card after AF is charged, by right we don't need to pay the AF right? When you cancel the card when AF is charged, I assumed you've cleared all outstanding (minus the AF)?

Yes, as long there's no transaction after the AF. Mine is a drawer card anyway so there's no transaction even before the AF is charged.

If your AF has been charged you cannot submit a normal cancellation request online as they deem that you have outstanding. You have to submit via Other Request. I just done mine and got a reply saying that my request is forwarded to the cancellation team and need to wait 5 days to call me back.

What happen with scb cs?
Sent secure msg to them on 28 jan until now no reply.

VSS kua. I sent 2 weeks before you to cut card, nobody reply but they got action.

nobody from SCB call you, rite? card just cancelled, rite?
That is the way how SCB work now.
They no care customer cancel and no retention offer.

still CNY mode, even before CNY, their response also took few days. I wonder why? may be there are so many ppl sent msg to them, they have to read 1 by 1/


what action, Card cancelled without call u, rite?

This post has been edited by sms2u: Feb 6 2025, 01:32 PM

Card not cancelled yet. Nobody called me yet. There is still outstanding sitting in my card balance. Pretty shitty customer experience if you ask me.

Not sure if it is a terminal's limitation or SCB's.

I paid before using Apple Pay (with Apple Watch) for amount RM 7xx. Today I wanted to pay a bill of RM 8xx, it didn't work with the Apple Watch and iPhone. I had to use my physical card and only it went through. Luckily I brought the card along today.

Yes, I submitted the request on 5/2 and received an email on the same day. Then, I received an email today that 2 cards had been cancelled. No human ever called to offer anything, even if I didn't want to maintain. They are like, they don't care about the customer at all.

This post has been edited by ideaplus: Feb 7 2025, 06:46 PM

Today I check my card is gone from the online banking. But did not receive email. Looks like no more customer retention lol.

Opps, any regret?

Might be SCB limitation.

SCB cards all have a daily limit of RM1k via contactless (this includes Apple Pay). So once you hit the 1k daily contactless limit, it will decline and you’ll have to use the physical card.

I’ve experienced this multiple times when using Apple Pay until I called up one day and got the above explanation from CS.

However, I’ve also had my Apple Pay transactions getting declined although I’ve not hit the rm1k limit. So am not too sure how do they calculate it.

Whilst I understand it’s for safety in case your card is stolen, its frustrating to say the least when there’s no option to increase this contactless spend limit (especially when using Apple Pay).

This post has been edited by Kelvin8998: Feb 9 2025, 01:09 AM

I see. So, it’s common then. However, I have not hit the 1k daily limit yet and when I paid for this bill. Anyway, hopefully I won’t encounter it again though most of the time I will have the physical card with me but it’s inconvenient to be compared with Apple Pay.

Not at all. Hardly use this card these days anyway.

Their system cut-off issue that happened to me in Dec and charged with me interests but I managed to get all waived. However, the problem still carries on till Feb. My January payment had no more issue as I paid way early, so I chatted with CS again this morning and she said it is due to the Dec and this should be the last time I'm being charged with this interest. To be honest, I don't really understand her explanation but I told her this is the last time I will tolerate with this nonsense. I will terminate all SCB cards as they are the only bank which gives a lot of inconveniences. She said she will put in a request to waive this interest as well.

example your due date is 15th with RM2000 (interest included). so u ask for waive interest it become 1950 and u pay it on 18th. then next month statement show interest is between 15th to 18th likely. that’s why need waive 2 times

I didn’t pay late actually.

Same happen to me.
and mine not allowed the waive, rejected my request.

Going to terminate this lousy card.

You guys who pay on due date but kena classified as late, do you transfer from other bank?

I usually instant transfer to my SC Jumpstart account then just pay to card from that directly. Have been doing this for years no issue so far. Or I guess u guys don't have normal SC bank acc?

I just remembered sc jumpstart cashback already nerfed n is shit now... maybe I will close mine soon.

This post has been edited by james2306: Feb 15 2025, 09:47 PM