Wah very nice threatened to terminate account terus waive interest charges.

sory2...me make wrong payment for 2 months .didnt pay full..coz forgot update my calendar....interest charges is 100++..

I think retention department make the call since i ask them to terminate the card after failed to get waiver.

Good day everyone.

I was charged late payment and interest for my previous statement payment.

Due date is 2nd January. I made direct transfer from maybank on that date 11.30pm +/-.  (Transaction date 2/1/25, posting date 3/1/25)

Tried to call and request for waiver, request created but rejected.

May i know why i was being charged late payment even i paid on that date. Is there any other way that i can do to waive those late charges?

Thank you

Got this interest charge (they claimed I underpaid?) which I can't get waived on the app, either by Fee Waiver option in the app (as it's not considered "late fee"), nor by PM-ing via Secure Inbox (I tried that, got rejected).

So I used the emergency line (cos I had a transaction dispute after all), sat through minutes of the pre-recorded nagging,... and it turns out I would have to call them anyway for them to raise the request on their end. Cis.

so, is wrong charges or really underpaid?

Dunno.. wasn't able to pay the statement for my old card number because I had it blocked for fraud charges before I paid; it got rejected. So was told to wait for the new statement to pay, and then ask to waive the charges, etc.

I made payment on my due date but it's posted on the following day. I got charged interest for this. Other banks I do not have this issue. Probably it's time to clear all and terminate this card.

same also for both nov and december. I called them they say will check but still havent refund. Clearly i have paid the card on the due date or earlier. Will call and fuk gao them again. If not will submit complaint to BNM

Yesterday was my credit card due date and I paid at night which I always do. The only difference is I usually pay at 8.30pm and last night I paid at 9.40pm. Today I checked and I got charged with late payment charges. I chatted with CS and she sent in waiver for me and subject to approval. I told her my payment is within due date and she said there’s a cutoff in their system. I find it ridiculous to penalize customers for this when we still pay within the due date.

I actually suspected something because usually I will receive SMS and email within half an hour after my payment was made but not yesterday. I only received them at 2am. Anyway, it’s not a big deal for me but it’s something SCB should look into.

I made payment on my due date but it's posted on the following day. I got charged interest for this. Other banks I do not have this issue. Probably it's time to clear all and terminate this card.

Wah very nice threatened to terminate account terus waive interest charges.