4 days is the minimum is it? Last time I didn't get full speed of 10Mbps download speed (still stuck with VIP 5's download speed but VIP 10's upload speed) and they waived for me 3 days or something.

min. 4 days. Yes, that was what the TMpoint staff told me when my UniFi was down for 2 weeks earlier this year.

maybe your case is different due to upgrade but they failed to activate your new package.

Yeah, probably mine is different. Lucky for me though.

happen to me once.... the connect other customer, suddenly my internet disconnect and btu red color... str8 go to them and ask my home no internet... then they fix at the pole...next week, the laid new cable and change the connection using new cable...problem due their mistake...

but your case much more heavy compare to my problem previously...

Guys, I subscribed to VIP50 and this is what I get.


Is it suppose to be like this?
If not, where do I complain?

Obviously it is not. What equipment are you using?
You can complain to TM via 100.

When you run the Speedtest, did you use LAN cable or WiFi?

Default equipment, the one that they give.
I called TM, thanks!

WiFi, I tried cable yesterday still the same

I called TM and they indeed verify I should be getting around 50mbps and the lowest I could get would be 40mbps

Currently, I'm unifi 50 user, last week, someone call me and offer me 100mbps, I think ok then accept and also make appointment for come my house change modem and router, so they came this afternoon, after everything changed, speed still remain 50. So they do this do that, call here, call there, after 2hours still haven't done yet and told me "maybe system haven't update, u try wait".

Nothing I can do so I just ok and wait. Until now the speed still same so I call 100, the end the result is, "your area not support 100mbps yet, we will submit your complain" just ask me to wait few more day.

I feel pissed off not because I don't have 100mbps, just because wasted my time, I took half day leave to allow they come my house do the installation.

Damn.

isnt unifi upgrade they just need change their system? why still need change router?
im thinking upgrade my 50 to 100 also. mind tell me what they offer you?

And which router is that?

if you still using the old tm router then they will change the new router for you, and also if your current btu doesn't have gigabit port, they will change for you new btu with gigabit port.

This is what it looks like
[attachmentid=7645457]

This post has been edited by Slyke: Sep 29 2016, 09:59 PM

This one can't do any magic. Call TM to replace new router for you, saying the current one is not capable to achieve 50Mbps.
Or you buy a new router yourself.

Get TM to replace the router, The TP Link AC1200 or D Link Dir850L shud be able to support 50 mbp.

TM gave me report number and technician will come to check soon, thanks!

Saw this from TM FB page about 'On Site Support' and 'Equipment Replacement' ...





Maybe you can shared this in the first page of this thread?

sHawTY, please help to update.

Is Unifi upgrading our upload speed?

Anyone encountered similar?

Below is my speedtest

What the?! Modem now no longer under lifetime warranty?