That's our compensate while waiting to get back the phone
While the free 1 year crack and screen protector is the hassle we have been through.

haha... SME trying to do it the China man way, we trying to get it the China man way too...

Seems that the end of Samsung is near?
Real comeback for Sony and HTC

Despite having and currently using iPhone 7 Plus and my all time trusted Nexus 6p, I really cant wait to replace my Note 7. So today I decided to prepare my Note 7 early for the 29th Sept replacement day... I factory reset my note 7 and voila, it stucks at recovery menu with error message: drm verification fail (sthing like that).


What should I do? I hv never unlock or flash my Note 7. Will they still accept my replacement?? Sigh

This post has been edited by irenic: Sep 27 2016, 02:44 AM

Boy, why you wanna worry about that at all. Samsung will replace your unit even if they are scratches and cracks for safety reason. Don't loss your sleep over this.

i found some time to actually chat with Samsung CS.

what i gather from my chat with Samsung CS is... if the partner/ telco is giving customers "issues", can always opt to change with Samsung directly, but expect delay as they need to coordinate the stocks in hand.

i was asking and mentioned my set is from Telco. they said if i want, i can just swap with Samsung, but need to make arrangements with them first and i will have to wait for stocks to arrive. but they did ask me to check and confirm with telco again on my queries.

so now waiting for my telco to reply. if not happy, at least i know i got an option.

it's been a pain for me having to carry the phone with me everywhere for the last few weeks. din wanna leave at home i just dun wanna end up being suay and see house burnt down. telco didn't want to take back phone earlier coz they said they follow Samsung instruction -- swap date on 29th.

i'm just glad 29th is coming soon...

This post has been edited by mydragoon: Sep 27 2016, 08:34 AM

According to Maxis CS, those Pre-Order and collected their Note 7 at Maxis centre will get their replacement on 29/9.

best to return... but otherwise, it's still ok.

courts will give u need box, regardless.

Just to share a conversation I had with Samsung regarding the exchange with courts


Attached thumbnail(s)

Please bring as complete as possible to make the replacement process more smooth. However, we will not charge you for any lost accessories except for phone, box and S pen

Reply from Sen Heng.

This post has been edited by Wind82: Sep 27 2016, 09:04 AM

My phone started to experience auto restart. Hope can last until the replacement.

Mind to explain more about the auto restart? Like since when it happen? Or could it be after install some apps?

I think it is better to factory reset on that day in front of them if this really happen. Saw quite a few number posted this issue before. Especially singapore.

Finally, FAA un"ban" New Note 7, started effectively from 26/9.

http://www.cna.com.tw/news/afe/201609260306-1.aspx


The message was hidden in a small part in FAA site. Very tricky.

http://www.faa.gov/about/initiatives/hazmat_safety/



This post has been edited by Max2006: Sep 27 2016, 09:50 AM

It happen when I musing the phone.
I didn't download any new apps.
Happened on Sunday, Monday & today. Once a day.

I think numbers of Note 7 owners are returning their phone in full set ...

https://www.youtube.com/watch?v=QHz78DkuFIs

I shall try and see. Hopefully it can be swapped because other countries are recalling it regardless of the conditions, aren't it? Is it bad luck or good luck? Lol anyway, she's a happy user. No overheating or whatsoever.

No issue in replacement. My screen cracked due to a drop and SME didn't ask any questions and just accepted the unit. Don't worry.

but but but...yours bukan under Malaysia SME kan?

Ala, I should've posted and read this before wasting RM 89 and giving back everything!