I thought that the instructions given by SME was pretty clear. Return your unit along with the items they have stipulated to the store that you bought it from in exchange for a replacement unit. It only became unclear when people started to want a loaner phone of their choice, compensation of their choice, a document to state that you can keep the accessories, the list goes on. People are trying to arm-wrestle Samsung into providing a document to justify that their actions are correct. You may argue that your time needs compensation and Samsung did just that, its just that they gave you an apple but you wanted the apple and an orange plus the durian that is not even in season yet.

I believe that we are reasonable consumers and we should return something that clearly doesnt belong to us. The speculation on what happens to the returned accessories remains as just speculation but at least our conscience is clear. If someone else does this, we would be all high and mighty in condemning them but when we do it ourselves, we try to justify that our actions are right. Take a step back and ask yourself, do you really need to take that action? Change for a better Malaysia or even the world starts with small actions that you and I take. Yes, big conglomerates like Samsung may "cheat" us (as claimed by some), but did they point a gun to us and force us to buy the phone? We all bought the phone through pre-order as we were very satisfied with our past experiences with the Note series.

In the lighter note of things, cant wait for Thursday!

This post has been edited by merk: Sep 26 2016, 11:30 AM

No issue in replacement. My screen cracked due to a drop and SME didn't ask any questions and just accepted the unit. Don't worry.

Mine was under SME.

I haven't gotten the replacement unit yet - this thirsday but i have already returned my old unit. When they received my unit, they accepted it as it is. No questions asked.

Just got my call from samsung. Will be collecting this Thursday. No delay this time. My preorder last month was delayed 2 days, phew.

Nope, didnt complain the last time. Not their fault also, scold or complain also nothing can be done. No stock means no stock.