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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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xisan
post Sep 23 2016, 04:06 PM

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QUOTE(yvonnesoo @ Sep 23 2016, 03:01 PM)
i don't think so at the moment.. i'm waiting my refund also. i returned on tuesday. the refund department have yet to call me regarding the payment process
was being told that minimum 2 weeks.. maximum 1 month  doh.gif
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So you opt to refund not to exchange ya. sweat.gif
xisan
post Sep 23 2016, 04:17 PM

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QUOTE(Max2006 @ Sep 23 2016, 04:10 PM)
Original news source from Korea TV.  Video clip inside.

http://www.huffingtonpost.kr/2016/09/23/st...n_12146262.html

Watch the clip. The clip (started from 1:00) indicated that the new Note 7 has battery drain issue eventhough it was charging. In other words, the battery could not be charged.
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Being charge with 'fast-charging' charger but not fast enough laugh.gif
xisan
post Sep 26 2016, 12:37 AM

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QUOTE(billy_overheat @ Sep 26 2016, 12:19 AM)
Dang, my wife dropped the phone and cracked the edge. Can it be swapped still? Adui.
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One of the forummer here said can as his phone also cracked.
xisan
post Sep 26 2016, 10:26 PM

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QUOTE(MrLoo @ Sep 26 2016, 09:52 PM)
See... i told u... they were trying to get something here...
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Thank you for your sharing. My earpiece 'lost' out of nowhere laugh.gif
xisan
post Sep 27 2016, 12:06 AM

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QUOTE(MrLoo @ Sep 26 2016, 11:11 PM)
Suddenly whole /k lost their accs haha... lol  rclxms.gif
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That's our compensate while waiting to get back the phone laugh.gif
While the free 1 year crack and screen protector is the hassle we have been through.
xisan
post Sep 27 2016, 10:48 PM

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While Umobile set need to wait for their call on 29th onwards. WTH, I will call Samsung tomorrow seems like Umobile not quite serious about this issue.
xisan
post Sep 27 2016, 11:02 PM

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QUOTE(drindy @ Sep 27 2016, 10:58 PM)
I spoke to YES customer service this evening and was told they have not received any instruction in writing from Samsung to allow exchange with only phone and box. They would follow the previous written instruction to collect full set of accessories unless there is a new written instruction from Samsung to tell them otherwise.
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It's not their call though as Samsung said it's okay to keep. YES just dont want to prolong the issue and hassle them to call back customers.
xisan
post Sep 27 2016, 11:27 PM

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QUOTE(yvonnesoo @ Sep 27 2016, 11:23 PM)
so piss off with samsung & yes telco.. both give different answer and direct asking me do this and that. they thought i'm so free?? wth!

i had surrender my phone earlier to samsung and waiting for their refund. then now yes call me saying i need to take back the phone from samsung and return to them. now i'm scare my phone and accessories including freebies also don't know samsung put where la.. duhhhhhhhh.. later ask me wait for few weeks to check where my phone is.. more worst!! ishhhh..
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Well from what one forummer here said, if the telco give customer so much hassle, you can bring it to Samsung. But you did sent it to Samsung, so I think there's nothing to worry about.
xisan
post Sep 28 2016, 12:11 AM

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QUOTE(yvonnesoo @ Sep 28 2016, 12:05 AM)
i had returned full set to samsung earlier ler. the problem is now the yes told me refund is from their side hence i need to go back samsung to take my phone and return back to yes.  bangwall.gif 

samsung cs also useless. mentioned will call me back. none at all. fine. i call back today but the cs is not around and her colleagues said will pass the matter to her and call me back later. till now none!!  doh.gif  tomorrow need to call to  ranting.gif 

so much hassle. if can't return to samsung should well informed customer. if like this i better take back and exchange. after exchange just sell it off.. sigh
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Yes exchange is better and sell it off later. As you can either keep the free-gifts and some accessories you like in old Note7 package. laugh.gif
xisan
post Sep 28 2016, 06:33 PM

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QUOTE(XeactorZ @ Sep 28 2016, 06:01 PM)
wow where you meet him ?
hope TS post it up at 1st page
Link is HERE

btw no idea who reported my post, am I doing anything wrong whistling.gif
do check what I post before report me, else you are just wasting admin / mod time doh.gif
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Great! laugh.gif
xisan
post Sep 28 2016, 07:11 PM

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QUOTE(MrLoo @ Sep 28 2016, 07:08 PM)
Me morning 10
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Me no news yet laugh.gif
Lauya Umobile
xisan
post Sep 28 2016, 07:18 PM

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QUOTE(MrLoo @ Sep 28 2016, 07:12 PM)
Lol so incompetent smile.gif
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Umobile SC knows 0% knowledge regarding the exchange. They will issue this matter to Marketing Department and wait for their call.

Looks like I'm the only one here bought from them.
xisan
post Sep 28 2016, 08:10 PM

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QUOTE(icemessenger @ Sep 28 2016, 08:05 PM)
huh, it seems that limited stock leh. better tonite queue n sleep in front of the outlet
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What for? Not first come first serve since they allocate by calling the specific customers to collect what time though.
xisan
post Sep 28 2016, 09:35 PM

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QUOTE(azhar75 @ Sep 28 2016, 09:09 PM)
You'll regret...

Just bring EVERYTHING.... Put them in ur backpack. Let's see whether the counter realizes that u return N7 ONLY. If the counter said they want the whole set/packages, you have them standby already in your backpack...
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There is no need for that. Even in official Samsung Malaysia website indicate you can exchange even there is missing accessories or box
xisan
post Sep 28 2016, 10:06 PM

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QUOTE(azhar75 @ Sep 28 2016, 10:00 PM)
Link please so that I can show to the counter that they are wrong if they claimed the opposite. You know how our ppl here... The counter (who has the final say...) can claim that ".com.MY" Sammy website is never update/post latest news/notices...
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http://www.samsung.com/my/note7exchange/
xisan
post Sep 28 2016, 10:22 PM

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QUOTE(ijan @ Sep 28 2016, 10:16 PM)
I'd attach the SMS but its too much a hassle. There was a phone call too from DiGi, konon mahu personally call and inform and apologize for the delay till the 4th. Or maybe only select certain few ppl saja kena, mayhaps ppl jauh jauh?

Not affected since my unit is already with SC.
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Quite okay the telco called you. Umobile? *crickets*
xisan
post Sep 28 2016, 10:25 PM

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QUOTE(richtrons @ Sep 28 2016, 10:24 PM)
not sure since they didnt call me or anything. samsung mines bad services..zzz. gonna go at 10 tomorrow and see what they will do devil.gif
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Update us about it. If yours goes through, I will go send mine
xisan
post Sep 28 2016, 10:32 PM

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QUOTE(richtrons @ Sep 28 2016, 10:26 PM)
did they call you or anything?
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No, I called Umobile CS twice, one last week and another one just 3 hours ago. They were blurred about this Note7 exchange. Said to me need to wait for Marketing Department to call me. I blamed SME for this. If SME stock the new Note7 in Umobile SC, for sure their CS will know about it. Thumb down for SME and thumbs down for Umobile for failed to follow up the issue with SME. Like Note7 exchange news didn't come across to their daily life.
xisan
post Sep 29 2016, 10:47 AM

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QUOTE(mydragoon @ Sep 29 2016, 10:34 AM)
sorry, what warranty is this? the smart protection? not covering water damage when the phone is IP67? hmmm...
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QUOTE(ijan @ Sep 29 2016, 10:40 AM)
smart warranty covers all standard warranty.

Water damage during any warranty period. Because I read they got moisture detector in some part of the phone. So if water masuk from sim tray area, they say eligible to void. Kalau screen ada crack (front back, bezel ka) also illegible to void. Other than that, say usb port, speaker, spen port, semua cover warranty.
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YES, they won't covered if water damaged even your phone is IP67 or 68. This is standard practice since Xperia Z. Even the new iPhone 7 can't claim for warranty if water damage.
xisan
post Sep 29 2016, 11:53 AM

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QUOTE(MrLoo @ Sep 29 2016, 11:49 AM)
Everythibg 2x now
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Even S-Pen you got spare. If this is my phone I will take them all. But since it's already on my friend hand, it's up to him. laugh.gif

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