Just report it to MCMC

Old bill - RM58(Streamyx) + RM30(Unifi TV) = RM88
New bill - RM69(Unifi Lite) + RM30(Unifi TV) = RM99

What logic is this?
Previously forced to pay for Unifi TV even when u don't want it & now have to pay extra for it.

How to find out whether the area support Unifi life SUBB?

Does Uinifi life SUBB only available in apartments and condos? What about housing area?

The free upgrade to 8mbps only appear last year and unfortunately TM no longer mail the bill at that time, they only email, I recently found out they increase the 4mbps package pricing to RM160 instead of staying at RM140 for 4mbps package with free upgrade to 8mbps. I only paid the price in email, never really open the pdf file to check the billing details until now.

Got receive the notice email regarding the RM69 package. Havent receive this month bill yet.

The port previously was max at 4mbps only when I apply the 4mbps package, TM didnt refund me the previous old package deposit, when the 4mbps package take effect 2 years ago, they only show credit limit increase(+ old package deposit).

I tried to contact via chat, they said TV pack termination is now possible but they can't help, have to go TMpoint.
Once terminated it will reimburse according to cancellation date.


Yes. And the point triggered me is the fact that during TM call to offer me RM88 package months ago, they mentioned that's RM88 (Streamyx) and no TV pack or any other bundle.
Turns out the bill become RM58 (Streamyx) + RM30 (TV pack).

Both tm and mcmc taking their sweet time. Nothing is done so far regarding why I am still billing rm148 bullshit this month.

Not sure if I'm stating the obvious (and you've already noticed it yourself), but as far as I can see, the reason for your bill discrepancy is due to the following:
* Removal of the RM 102 discount from your August bill (which made your internet @ RM 58 only, but your now being asked to pay for it @ RM 69...which is a RM 11 increase.)
* Something that looks like a "double charge" in your September bill (you've ought to have already paid for your internet up until 3/9/2019 in your August bill, so why are you still required to pay for the period of 2/9/2019 to 3/9/2019 again in your September bill?)

If I'm wrong, please correct. TQ

- Edit -
Seems like they refunded back the period (2/9/2019 to 3/9/2019) as charged under "Streamyx home 8.0M" (using old price) and re-charged it using the new "Unifi Lite" price? But dunno how they calculated it though...

Nvm, after re-reading it, I think I'm totally stating the obvious.

This post has been edited by BuLaDiFu: Sep 9 2019, 08:34 AM

Could I confirm if I go TM Points I could cancel the TV PACK? I also have the Ruby pack RM30 charges monthly which I don't use. I try to request to cancel before and the TM Points people say cant....

Lol TM, so inconsistent. When I chat with them last time, they said can do that via chat. I attached my snippet chat below for reference (in Bahasa) for reference.


Well as you said, it's good that we can get reimbursement based on cancellation date. But I still annoyed with the fact that:
1. we need to pay more than what being promised due to the TV pack,
2. unable to terminate the TV pack before the new bill is coming, and
3. need to manually reach TM to terminate that TV pack (and it's even worst if need to go to TMpoint).

Those TV pack was being forced upon us in a first place during registration & can't be omitted; I'm sure most of us not using that pack at all (due to Unifi lite RM129 package, the TV pack is available at app only, no HyppTV box included).

As what they said to me last time, we can, provided the request of cancellation for TV pack is done after receiving the new bill (aka after migration to new price adjustment for internet package to RM69, and bill generation). Until you receive the new bill, you're can't terminate the TV pack. And yea, I hate that.

This post has been edited by shadowzephyr: Sep 9 2019, 09:01 PM

shadowzephyr I feel you, that's the point I brought out in Chat, but I do not think they are the right person to hear us.
It's hilarious that we can upgrade or subscribe via call, but can't do the same for cancellation.
Not to mention that not everyone have time to visit TM point as they never open on Sat/Sun.

I will try to call up TM on tomorrow (Tue), and pay a visit to TM Point on Wed if they can't "fix" it in call.

Will update the outcome soon.

https://www.lowyat.net/2019/191108/streamyx...fi-lite-1-sept/

Your old price should stay the same; show this (or maybe even video from that #KhabarBaik event) to TM.

This post has been edited by Musafir_86: Sep 10 2019, 09:00 AM

didnt get any call or offer yet.
just from my understanding.
unifi air using same tower /technology as WEBE @ UNIFI MOBILE
since im a webe@unifi mobile user.
at my home. im getting 10-25Mbps speed depending on time.
i hope tm offering tat for stemex replacement

TM SAME BS ALL OVER AGAIN , got charge RM104.20 with gst or what ever tax claim it to be now for 10mbps lite~

DAMM TM

REPORT JANGAN TAK REPORT

Pembekal Perkhidmatan / Service Provider TELEKOM MALAYSIA
Tarikh Penerimaan / Date Created 10/09/2019 - 12:31 PM
Huraian Masalah / Problem Description
Saya membuat aduan berikutan connection internet saya cuma mendapat speed 120Kbps berbanding langganan 8Mbps. Aduan dibuat di talian customer service 100
Semasa aduan dibuat, saya ada MENYATAKAN SUPAYA TIDAK MEMBUAT SEBARANG PEMBAIKAN SEKIRANYA ADA CHARGE tambahan seperti modem rosak

Apa yang terjadi ialah, pihak TM telah membuat penukaran MODEM Baru, MENGENAKAN CHARGE tambahan RM53 dan MEMPERBAHARUI KONTRAK TALIAN INTERNET saya tanpa MEMINTA PERSETUJUAN DARI SAYA TERLEBIH DAHULU

Diharap pihak SKMM mengambil tindakan yang sepatutnya atas kes ini.

Terima kasih

↑
New
Tutup / Close

Kategori / Category
Unfair Practice
Subkategori / Subcategory
False/fraud Registration
Ditugaskan Kepada / Assigned To
TELEKOM MALAYSIA

Hi, can let me know how you went around collecting names? Also, just name and address enough? Is there a particular form or something?

New Launch Offer.... RM89 with 30mbps and unlimited data... but bit expensive
link


This post has been edited by petertian: Sep 11 2019, 05:29 PM

I double check again the Aug bill I have a jumbo lite pack RM30 in it.

As for this Sept bill still waiting. If they include the jumbo lite pack RM30 in this month bill, can I remove it since I only receive a modem from TM when I subscribe to TM for the 4mbps package 2 years ago?

How do go about asking TM to remove the jumbo lite pack.

This 30mbps is landline or telco wireless?

You need to have fiber line. Scroll down link below.

https://unifi.com.my/personal/home/fibre-broadband

That's the only thing that lacking.

I just finished chatting on TM Live Chat, he said the same thing, can't cancel the TV pack because it is part of package. My bill now is RM58 + RM30 too, when I don't even use the TV pack. Now need to go to TMPoint to terminate the TV pack. But I wonder if that's possible or they will corner and say something else.

Guys pls report all to mcmc. Especially if you didn't sign up for noncense extra. Few years ago they also did something similar I said cancel at kedai tm they said kena charge cancellation I told them show proof I got signup for extra or will bring to attention of mcmc only they cancel me.