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Chat Streamyx - Unifi Lite rebrand?, Bye stimix, hello unifi lite? Rebranded

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nuvi
post Jul 13 2018, 02:39 AM

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QUOTE(HumanExtinction @ Jul 12 2018, 11:18 PM)
Lol I just saw these 2 post from some authorized agent from TM

Existing Unifi user will enjoy speed upgrade up to 800mbps starting 15 AUG without additional charges. [Depends on your location speed cap, some areas only support up to 30mbps hence there's no upgrade or so.]

Existing Streamyx user will enjoy speed upgrade to maximum 8mbps starting 15 Aug 2018 without additional charges. [Depends on your location speed cap, some areas only support up to 4mbps hence there's no upgrade or so.]

The words DEPENDS ON YOUR LOCATION... ROFL

So right now i'm using stimix 8mbps means i don't have any upgrade benefit or even discount? I still have to pay rm160 every month for ur dumbass 8mbps? Pay for overpriced package but for little speed... means nothing has changed in the end. Sendiri cakap sendiri syok. Mahai TM  bangwall.gif  bangwall.gif
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Since everything going to be revamp new registration for 8mbps might be cheaper. Time to terminate the line and reapply.
nuvi
post Jul 19 2018, 09:44 PM

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I come to a very sad realisation that for area with only streamyx, TM will never upgrade the infrastructure to unifi.

Streamyx users pay average I believe is around RM120. Unifi users pay average I believe is around RM150.

For area that have plenty streamyx subscribers if they upgrade the infrastructure maybe half will change to unifi, the small difference between streamyx and unifi price means it's not justified enough to cover the cost of upgrading. Or worse more will wait until TM forced to give free speed increase like last year and this year.

For area that have less streamyx subscribers it make even less sense to upgrade the area. Most likely the people there is foreigners or rental with plan to move out or hardcore poor. Or mostly is using telco as means for internet.

Talk about telco, now a lot telco giving unlimited data with much lower price than unifi, some people prefer this way as they can bring their internet anywhere. The penetration rate for existing housing area maybe is declining.

The only thing that will make TM to upgrade on existing infrastructure is either the copper wire condition is too bad, or govt intervention such as 80% of Malaysia need to have 50mbps speed availability or too many SKMM complaint and govt ask TM to rectify it.
nuvi
post Jul 21 2018, 10:13 PM

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QUOTE(AsuKi @ Jul 21 2018, 10:09 PM)
Done. 80% not satisfied with the speed laugh.gif
nuvi
post Jul 24 2018, 12:29 PM

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QUOTE(MaUi^ @ Jul 23 2018, 08:43 PM)
Harap YBGobind baca komen ni. Yang kami kurang faham sekarang kenapa di luar bandar ada unifi dan dalam bandar tak ada unifi? contoh di bandar teknologi kajang tak ada unifi pun (salah satu contoh, banyak lagi tempat dalam bandar di KL tak ada unifi), dan bertahun2 request, jawapan masih sama, tiada pelan untuk buka unifi. Ini dalam bandar bukan luar bandar, dalam hutan sana taman2 perumahan yang baru siap tak ada orang duduk pun lagi, unifi ready, kondo2 mewah jauh ke dalam hutan, unifi ready. Rumah teres dalam bandar tak ada unifi, rumah flat dalam bandar tak ada unifi.

Kita faham TM me-kategorikan perumahan rumah2 teres atau rumah2 flat ni sebagai penduduk miskin yang tak mampu nak langgan unifi (tiada market), tapi kenapa harga package streamyx jauh lagi mahal berbanding unifi? Kenapa pihak TM masih mengenakan cas yang tidak masuk akal kepada tempat2 orang2 miskin macam ni?

YB Gobind, kenapa saya katakan cas yang tak masuk akal? kerana semua package streamyx upload speed hanyalah 512kbps (0.5mbps). Untuk perbandingan, Unifi lite adalah package unifi yang paling murah dengan download speed 10mbps dan upload speed 5mbps, dengan harga bawah rm100, upload speed 10 kali ganda lagi laju dari semua package streamyx yang ada. Jadi bayangkan pelanggan streamyx 8mbps yang membayar rm160 sebulan, 8mbps download, 512kbps (0.5mbps) upload, dinafikan untuk upgrade ke unifi (tiada planning) dan masih kekal dengan bayaran tak masuk akal, rm160 sebulan.

Masa kami memohon unifi, pihak helpdesk TM ada bagitau untuk tarik cable fiber memerlukan kos yang tinggi, tapi tempat yang ada coverage unifi sekarang ini, pihak TM boleh bagi harga bulanan yang jauh lebih murah dari streamyx. Ini yang kami tidak faham.

Harap YB Gobind tolong aware isu ni. Kami bukan saja-saja nak bising dan nak complaint.
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Good write up.
You write in here only or got write in FB and tag gobind?

nuvi
post Jul 24 2018, 02:41 PM

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QUOTE(MaUi^ @ Jul 24 2018, 02:32 PM)
I dont know YB Gobind got facebook, care to share with me? twitter got limited space to tweet.
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I also don't know he got FB or not. But you can write in FB then at Twitter gave the link to the FB post.
nuvi
post Jul 24 2018, 02:57 PM

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QUOTE(MaUi^ @ Jul 24 2018, 02:44 PM)
He already aware of this thread, anyway I already comment and put a same message in one of his FB post, hoping he will help us all, else as usual we are on our own to fight tm.
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Who don't have FB in these days right biggrin.gif
Hopefully he can help to make TM deploy fibre on more areas.
nuvi
post Aug 11 2018, 12:28 AM

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QUOTE(jiant @ Aug 11 2018, 12:22 AM)
I'm requesting for price reduction for my 4mbps streamyX.. I'm not request for infrastructure or coverage and problem not solved

Just reply
Reason: Initial finding, TM Infrastructure service is not available at the moment and TM did not has any planning yet to expand this Infrastructure at customer area in near future. TM has responded to customer via e-mail, 8 August 2018 to explain on this matter. Case is closed on 8 August 2018.

What can I do for thìs?
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Reopen it. Let it stay that way until they can fulfill your request.
nuvi
post Aug 11 2018, 10:08 AM

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QUOTE(jiant @ Aug 11 2018, 08:32 AM)
What the reasonable price that I can request for? Please give me a range so if they call.. I I can negotiate.
Is it RM 50 reasonable because according to the average price for unifi lite 10mbps only RM12.90/mbps
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What is your paying price now?

You have to remember that TM still need to do same maintenance and support cost no matter what speed the line is. Arguing by price per mb is quite difficult.
nuvi
post Aug 11 2018, 02:12 PM

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QUOTE(jiant @ Aug 11 2018, 02:10 PM)
I'm currently RM 140/month. What price are preferable for me to requests ?Rm 88?
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Since TM did give others such price then it would be easier to argue for same price.
nuvi
post Sep 24 2018, 01:31 PM

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Checked and I got this message:
unifi is coming to your area

Is this real or TM trolling those that not in unifi area?
nuvi
post Sep 24 2018, 01:33 PM

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QUOTE(helob @ Sep 24 2018, 01:31 PM)
Yes, I used the same form but it required Service ID.
I keyed in my connected phone 04xxxxxxx but it said invalid Service ID.
On ? of Service ID, it said it should be on TM Bill.
I can't find on bill.
Anyone can help?
Thanks
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Put your registered name with streamyx, such as helob@streamyx
nuvi
post Sep 24 2018, 04:31 PM

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QUOTE(dejiar @ Sep 24 2018, 04:11 PM)
I asked they say cannot free upgrade, nid pay RM129. but i think still okay. will take my time to TM point this weekend and see how
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No, you should not pay more. RM129 other people now pay that price to get 100mbps, but yours is HSBB means 10mbps is the max speed. You should ask them why you not eligible for free upgrade, and if they still don't want to give then file report to skmm.
nuvi
post Oct 2 2018, 05:06 PM

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QUOTE(lyc1982 @ Oct 2 2018, 04:14 PM)
Gobind announcement at 5pm:
You guys ready for Bawang #2 ?
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5pm already, what's the announcement?
nuvi
post Oct 14 2018, 03:44 AM

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QUOTE(miloaisdino @ Oct 13 2018, 08:08 PM)
subb is streamyx
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If NON_SUBB?
nuvi
post Oct 14 2018, 11:37 AM

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QUOTE(Hezegroth @ Oct 14 2018, 08:12 AM)
Those old ipdslam. 2mb below
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But I got 4mbps

QUOTE(miloaisdino @ Oct 14 2018, 09:47 AM)
Also streamyx
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SUBB means can have unifi lite while NON only streamyx?
nuvi
post Nov 7 2018, 04:27 PM

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QUOTE(GameSky @ Nov 7 2018, 03:30 PM)
i know rite.

TM's logic;

- if someone maybe yb or taukey even 1 house only at that area: got unifi, got demand.
- if a big neighborhood, with lots of people asking..no unifi; they will use no demand as excuse.
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If someone influential ask for unifi TM sure will do it.

If normal people ask for unifi, no matter how many houses there is, TM still won't do it. Since if they didn't do it the people still will use streamyx. No need make new investment yet people still subscribe to their service.

I'm thinking about getting any wireless broadband that have unlimited data and can tether, any company offering such package? Keep stuck at 4mbps is unbearable these days.
nuvi
post Nov 7 2018, 05:20 PM

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QUOTE(imalmighty @ Nov 7 2018, 04:55 PM)
Performance of wireless internet is location dependant. digi infinite 150 or connectme satellite is your answer.
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I need to check if my area Digi signal is strong. Other telco didn't have such unlimited package?

The connectme upload speed is how much? If this one like Astro depends on the weather then also an issue since now raining season.
nuvi
post Nov 7 2018, 06:43 PM

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QUOTE(PJng @ Nov 7 2018, 06:36 PM)
Thanks.
Almost similar to streamyx, which really a very negative point. Some more with the ping...

Raintest video the guy can put the modem and psu under rain sweat.gif
nuvi
post Nov 9 2018, 05:56 PM

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QUOTE(labtec @ Nov 9 2018, 05:41 PM)
receive this reply from tmnet after file the complain and they close my mcmc ticket

Kami merujuk kepada aduan yang dibuat kepada kami menerusi pihak Suruhanjaya Komunikasi Multimedia Malaysia (SKMM) bertarikh 28 October 2018.

Terlebih dahulu, pihak TM ingin merakamkan penghargaan kami yang tidak terhingga di atas minat yang diutarakan terhadap perkhidmatan jalur lebar kami dan seterusnya memilih TM sebagai pembekal perkhidmatan telekomunikasi tuan.

Berhubung dengan isu caj bayaran Streamyx, untuk makluman, TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Tuan akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya nanti.


Dengan penerangan tersebut, adalah diharapkan tuan telah mendapat penjelasan mengenai perkara ini. Pihak TM memohon maaf sekiranya terdapat kesulitan yang timbul berhubung perkara di atas. Kami juga ingin mengambil kesempatan untuk merakamkan setinggi-tinggi penghargaan di atas kesabaran dan sokongan padu yang diberikan terhadap perkhidmatan TM selama ini. Sekiranya terdapat sebarang pertanyaan atau maklumbalas, sila layari laman web www.unifi.com.my . Alternatifnya, sila tweet kami di twitter.com/helpmeunifi atau melalui Facebook di facebook.com/weareunifi ataupun chat bersama kami di laman sesawang TM Self Help di http://tm.com.my/selfhelp.

Sekian Terima Kasih.
Yang Benar,
Hairy
TM Email team
Telekom Malaysia Berhad

1018-01-0006878-TM
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Same like saying yeah we know we charge you high. We'll tell you in future if we gonna do something about it.

Should open back and add comment bila telah ada penawaran baru apabila tiba masanya baru saya setuju masalah ini telah diselesaikan.
nuvi
post Dec 17 2018, 08:31 PM

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QUOTE(shahfarinahmad @ Dec 17 2018, 03:38 PM)
Tnb, where is tnb? I cannot wait any longer to ditch fcking tm
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Hopefully soon.
Once TNB started with pricing similar to current unifi/maxis/time I think 80% of streamyx user will jump ship. That time TM gonna cry keep asking streamyx user to come back but most people just had enough of their arrogance. This gonna be like maxis last time.

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