For those subscribers of unifi lite SUBB 10mbps RM129 (RM99 internet + RM30 TV pack), the next bill will be RM99 (RM69 unifi lite + RM30 TV pack). Basically the new RM69 price is applicable to internet only, the rest aka "Value-added Service" such as TV pack is still remained. I've confirmed via live chat TM just now. Haven't received my bill yet since my bill cycle is 28th. Though, once the new bill is generated, we can contact TM via chat to terminate the TV pack. But we still need to pay RM99 for that bill since the TV pack termination can only be done after migration and bill generation. I've already requested to terminate the TV pack now (so that my upcoming bill on 28/9 will be RM69 only), but can't.

Lol TM, so inconsistent. When I chat with them last time, they said can do that via chat. I attached my snippet chat below for reference (in Bahasa) for reference.


Well as you said, it's good that we can get reimbursement based on cancellation date. But I still annoyed with the fact that:
1. we need to pay more than what being promised due to the TV pack,
2. unable to terminate the TV pack before the new bill is coming, and
3. need to manually reach TM to terminate that TV pack (and it's even worst if need to go to TMpoint).

Those TV pack was being forced upon us in a first place during registration & can't be omitted; I'm sure most of us not using that pack at all (due to Unifi lite RM129 package, the TV pack is available at app only, no HyppTV box included).

As what they said to me last time, we can, provided the request of cancellation for TV pack is done after receiving the new bill (aka after migration to new price adjustment for internet package to RM69, and bill generation). Until you receive the new bill, you're can't terminate the TV pack. And yea, I hate that.

This post has been edited by shadowzephyr: Sep 9 2019, 09:01 PM