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Chat Streamyx - Unifi Lite rebrand?, Bye stimix, hello unifi lite? Rebranded

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bananalow
post Sep 9 2019, 11:55 AM

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Joined: May 2007
From: Selangor


QUOTE(shadowzephyr @ Sep 8 2019, 03:28 PM)
For those subscribers of unifi lite SUBB 10mbps RM129 (RM99 internet + RM30 TV pack), the next bill will be RM99 (RM69 unifi lite + RM30 TV pack). Basically the new RM69 price is applicable to internet only, the rest aka "Value-added Service" such as TV pack is still remained. I've confirmed via live chat TM just now. Haven't received my bill yet since my bill cycle is 28th. Though, once the new bill is generated, we can contact TM via chat to terminate the TV pack. But we still need to pay RM99 for that bill since the TV pack termination can only be done after migration and bill generation. I've already requested to terminate the TV pack now (so that my upcoming bill on 28/9 will be RM69 only), but can't.  dry.gif
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QUOTE(xeon1989 @ Sep 9 2019, 02:01 AM)
I tried to contact via chat, they said TV pack termination is now possible but they can't help, have to go TMpoint.
Once terminated it will reimburse according to cancellation date.
Yes. And the point triggered me is the fact that during TM call to offer me RM88 package months ago, they mentioned that's RM88 (Streamyx) and no TV pack or any other bundle.
Turns out the bill become RM58 (Streamyx) + RM30 (TV pack).  ranting.gif
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Could I confirm if I go TM Points I could cancel the TV PACK? I also have the Ruby pack RM30 charges monthly which I don't use. I try to request to cancel before and the TM Points people say cant.... doh.gif

 

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