I do MCMC complaint why i got charged RM 104 after GST~ , got closed because TM insist only RM 69 will be charged.

Reopen the complaint with screen of my billing details & still waiting for reply.

guys bill sept korang dah harga RM66? boleh upload bill? nak buat aduan kat mcmc sebagai bukti

This post has been edited by AsuKi: Sep 12 2019, 10:24 AM

Bastard tm is trying to close my case totally ignored my dispute on rm148 bill for Sept. Mcmc tried close my case I reopen. Blood suckers! 4mb rm148 for Sept 2019 is noncense.

i can tell you right now tm won't remove the useless hypptv plan totally, as minimum you have to pay rm30 for useless hypptv regardless

I went TM point to proceed with cancellation.
Process was smooth, what you need is just fill in Application/Termination form and press number, pass over counter and scan fingerprint.

SA confirmed again that next bill will reimburse the charges from the day I submit cancellation request.
Let's see again next month.

Despite, I still annoyed by the fact that need to go TM point during lunch time. Aint nobody got time for that.

That is what I'm thinking too.

Do you cancel just the TV Pack, or the whole package? What will be your next bill?

I requested to cancel the TV pack only.
However, I'm not sure if they will cancel and recreate streamyx package.
If they did and contract period reset, time to screw them again.

Received a call from tm. They agree to reimburse next month if I pay rm148 or even if I pay rm69 also can. According to them my issue was system wasn't update about my failed 8mb upgrade. Thank you mcmc.

Hi, can I know what's your previous package? Is it same as mine? I'm not allow to cancel at all. I plan to just terminate it and reapply new one before october? Or better apply first?

Anyone have the same issue as mine and been solved without terminate? TQ

This post has been edited by atjm88: Sep 13 2019, 08:48 PM


Attached thumbnail(s)

Pindah to urban area

even urban area, not all place have unifi, only a portion have

and finally my place will have unifi soon, end of sept or oct...already submitted application
but i'm not sure it's FTTH or VDSL2
if it's VDSL thn it's game over

I created a report using Livechat on this issue, about unable to remove tv package. I even called 100. Basically these live agents don't have much power, they can only advice to go to TM Point. So this afternoon someone from TM called me, and said any removal can only be done at TM Point and asked me to go there. The way he said it was like removal was no problem. Then he closed my report.

I went, and quoted his name, luckily the TM office and TM Point shared the same building, and the officer can contact the one who called me. TM Point officer said by right the removal can only be done from October, but she'll check if this can be done with the penalty waived immediately. I had to scan thumbprint and they even read my IC using device.. I think this is why you need to go to TM Point. They have biometric checking.

But, I still don't know the status of my cancellation, because they still need to check on the penalty etc. So yeah, not quite an absolute solution.

Still, I can advice you to create a report and go to TM Point, they have more power.

Thank God this was solved.

For my case, mine was 8M @ RM88.
They achieve this by RM160 (ori price) - RM102 (discount) + RM30 (HyppTV subscription).

Live chat can only advise you based on your problem.
For subscription change, one must call 100 or TMPoint. I opt for latter one as I can have proof if they mess up anything.

Hi, what kind of report you mean? Is it report to remove RM30 Unifi Mobile TV or report to terminate? Via Unifi portal online right? TQ

This post has been edited by atjm88: Sep 13 2019, 10:42 PM

yes, tell them you want to remove the tv pack and when they say cannot, insist on opening a report for this. via livechat or 100.

Any idea when they will extend unifi/fibre to other locations or to older high rise apartments or we are screwed? My last chat/complain they said up to your management to provide this facility. There is no way older buildings management can afford installation of fibre.

I advise you to jump ship to time. Im staying at condo, no fiber, just coppper only so max speed 50 mbps only at rm 199 a month, meanwhile time offer 500/500 mbps for 139 a month . Time coming this thurs to install. Sad thing is i was loyal cust since 2002 when dial up only available.. bye tm net, wont be missed.

This post has been edited by fat cat: Sep 16 2019, 11:56 PM

Shouldn't Unifi 50Mbps be RM99 (per month) instead of RM199?