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 Maxis, Maxis

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MrLoo
post Mar 22 2016, 02:30 PM

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I was offered the same thign as per ur fren , just that its a samsung A8 for the phone... Too late to retain since the port out was successful...
jovialguy
post Mar 22 2016, 02:48 PM

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how u guys do it

i m using the surfmore 75 n got another subline

called to threaten them to change to celcom
somehow the customer service guy said i can go and port out as i wish

phew,thought could get a nice counter offer
JayChouYEE
post Mar 22 2016, 03:51 PM

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QUOTE(oldskool AE @ Mar 22 2016, 02:09 PM)
Been with maxis for more than 10 years, from prepaid to postpaid to one plan 128. Been thinking to port out since U mobile start the war with HERO plan RM70 get 7GB.
But worried about Umobile coverage so I hold it, then Digi and Celcom join the war with their own plan, giving unlimited calls and more data with cheaper price. Then stumble upon this thread, really cant brain why maxis treating their customer like this mad.gif  so i decided to port out.

I cancel my contract last Thursday via maxis chat and when they ask why want to cancel, i said i want to port out. And purposely wait till yesterday to see if anyone from maxis will call and offer me new package. Not that i wanted the new package but just want to see how their reaction when a customer cancel their contract and mentioned of porting out.

So yesterday since no one from maxis call me, i decided to port in to Celcom and took their RM80 gold plan, and this morning someone from maxis call me to offer new package. First he offer me RM68 and will get 5GB unlimited call but i rejected. Then he said can give me more data, so he offer me RM88 8GB unlimited call, also I rejected it. He ask why? I said i get better offer from Celcom with RM80 gold plan. Then he start condemn Celcom saying even thou Celcom give more data but their 4G speed is slower than maxis blablabla, I just stop him and said I already frustrated with maxis and already decided to port out,so no thanks.

So I hope if anyone intend to port out and get a counter offer from maxis, just reject it. This is to teach maxis a lesson so they will realize that we customer are not stupid and we can make our choice if we are not happy with them.
*
Don't use Maxis chat,they won't bother u.
Call 123 better.
pokemon01234
post Mar 22 2016, 04:07 PM

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QUOTE(andrewtho @ Mar 22 2016, 02:19 PM)
Nope, 78. Didn't port out from Maxis
*
Maixs also called me just now, they offer me RM78 for 5GB data with unlimited call and SMS
I took the offer immediately and I am glad that Maxis started to offer to customer who didnt port out also smile.gif

This post has been edited by pokemon01234: Mar 22 2016, 04:15 PM
^Ware^wolf
post Mar 22 2016, 04:49 PM

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QUOTE(pokemon01234 @ Mar 22 2016, 04:07 PM)
Maixs also called me just now, they offer me RM78 for 5GB data with unlimited call and SMS
I took the offer immediately and I am glad that Maxis started to offer to customer who didnt port out also smile.gif
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selective customer .... other they wont bother .... and those who under contract as well
nexona88
post Mar 22 2016, 05:00 PM

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what plan is that?

RM78 for 5GB data with unlimited call and SMS

never heard before.

RM68 one I got hear before.

if tis the so-called new plan some people are talking about hmm.gif
andrewtho
post Mar 22 2016, 05:35 PM

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It's a new plan from Maxis to selected customer I guess.

I tried negotiating for an additional 1 GB data but they wouldn't budge lol.

78 seems alright for 5GB. Need 3 days to activate the plan thou
aeiou228
post Mar 22 2016, 05:36 PM

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QUOTE(pokemon01234 @ Mar 22 2016, 04:07 PM)
Maixs also called me just now, they offer me RM78 for 5GB data with unlimited call and SMS
I took the offer immediately and I am glad that Maxis started to offer to customer who didnt port out also smile.gif
*
RM68 only for those who ported out from Maxis. (See post 279)
RM78 for loyal customers. So, Maxis exploited loyal customers to the max. doh.gif



junkyman
post Mar 22 2016, 05:44 PM

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rm 78 for 5gig - maxis royal plan seem like all the 'loyal' will flock to it soon !!!!!!
csvlee
post Mar 22 2016, 05:44 PM

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QUOTE(andrewtho @ Mar 22 2016, 02:19 PM)
Nope, 78. Didn't port out from Maxis
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What's in the 78 plan?
attw
post Mar 22 2016, 05:47 PM

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QUOTE(oldskool AE @ Mar 22 2016, 02:09 PM)
Been with maxis for more than 10 years, from prepaid to postpaid to one plan 128. Been thinking to port out since U mobile start the war with HERO plan RM70 get 7GB.
But worried about Umobile coverage so I hold it, then Digi and Celcom join the war with their own plan, giving unlimited calls and more data with cheaper price. Then stumble upon this thread, really cant brain why maxis treating their customer like this mad.gif  so i decided to port out.

I cancel my contract last Thursday via maxis chat and when they ask why want to cancel, i said i want to port out. And purposely wait till yesterday to see if anyone from maxis will call and offer me new package. Not that i wanted the new package but just want to see how their reaction when a customer cancel their contract and mentioned of porting out.

So yesterday since no one from maxis call me, i decided to port in to Celcom and took their RM80 gold plan, and this morning someone from maxis call me to offer new package. First he offer me RM68 and will get 5GB unlimited call but i rejected. Then he said can give me more data, so he offer me RM88 8GB unlimited call, also I rejected it. He ask why? I said i get better offer from Celcom with RM80 gold plan. Then he start condemn Celcom saying even thou Celcom give more data but their 4G speed is slower than maxis blablabla, I just stop him and said I already frustrated with maxis and already decided to port out,so no thanks.

So I hope if anyone intend to port out and get a counter offer from maxis, just reject it. This is to teach maxis a lesson so they will realize that we customer are not stupid and we can make our choice if we are not happy with them.
*
My hats off to you for your stand bro, unfortunately others who are just seeking for a cheaper package but want to stick to familiarity will gladly accept.

As for the 4G speed claim, I think it varies depending on location. I bought a Celcom prepaid recently to test their network speed and since I travel quite a bit for work I've been randomly testing their network. For now it appears that maxis has better 4G coverage in certain areas, but when I get Celcom 4G signal, the speed seems to blow maxis out of the water. So far two places where Celcom whipped maxis in two places that I've tested are Imago Mall, KK and First Avenue Mall, Penang. I will be in Ipoh later this week and in JB next week where I'll do further tests.

I don't expect Celcom to be miles ahead of maxis (not for the asking price of RM80+GST) but if I'm convinced that Celcom has acceptable coverage in all those places that I frequently go to, then I'll most likely void my contract with maxis and pay the penalty (which I calculated I will make back in savings in the plan rates for the duration of my contract period).


attw
post Mar 22 2016, 05:49 PM

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QUOTE(csvlee @ Mar 22 2016, 05:44 PM)
What's in the 78 plan?
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5GB data + unlimited calls/texts. Basically it's their OnePlan 158 offered to selected customers at 68 or 78, no idea what is the selection criteria.
lim.yw0330
post Mar 22 2016, 05:53 PM

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QUOTE(vassilius @ Mar 15 2016, 05:32 PM)
Maxis CS called me just now after i went to Celcom to port over 3 hours ago doh.gif

made me the same offer as urs: RM88 7GB + 1GB( for first 6 months) + spotify premium with 15gb streaming music + unlimited calls and sms

i'm contemplating now and told him to call back later. Reason is i'm currently a Spotify Premium subscriber under Maxis. If I port over to Celcom Gold for RM80/month, i will have subscribe to Spotify Premium again for RM15/month, which total up to RM95/month.

i asked him for the 5GB plan and he chocked for awhile, but told me this is the only plan they could offer me sweat.gif

Currently on Maxis SurfMore 50 (2GB only ranting.gif ), every month after some calls and sms will total up to aroun RM60+. I might take this offer for that extra 6GB + unlimited call and sms...

but still, damn Maxis... u want play so low mehh? doh.gif doh.gif ppl port out only wanna retain with special offer. vmad.gif
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Same bro, I am a Spotify Premium subscriber also, the 15GB music streaming plus free premium subscription is really a huge temptation for me
aeiou228
post Mar 22 2016, 05:55 PM

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QUOTE(attw @ Mar 22 2016, 05:49 PM)
5GB data + unlimited calls/texts. Basically it's their OnePlan 158 offered to selected customers at 68 or 78, no idea what is the selection criteria.
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It's pretty clear from the reports posted above by Maxis customers that those who ported out gets RM68 and those who remain loyal gets RM78.
lim.yw0330
post Mar 22 2016, 05:57 PM

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QUOTE(jovialguy @ Mar 22 2016, 02:48 PM)
how u guys do it

i m using the surfmore 75 n got another subline

called to threaten them to change to celcom
somehow the customer service guy said i can go and port out as i wish

phew,thought could get a nice counter offer
*
Some operator very lansi it seems, you can try calling multiple times to ask them how do you perform a port out, then they will transfer you to the "Maxis Rescue Team" or some sort
attw
post Mar 22 2016, 06:03 PM

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QUOTE(aeiou228 @ Mar 22 2016, 05:55 PM)
It's pretty clear from the reports posted above by Maxis customers that those who ported out gets RM68 and those who remain loyal gets RM78.
*
It also depends if you meet their criteria for selection as a "special" customer. If you don't, they happily let you port out.

Basically, they are like a Chinaman company - if the boss likes you, he gives you better price. If not, he won't bother.
cucubud
post Mar 22 2016, 10:06 PM

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QUOTE(pokemon01234 @ Mar 22 2016, 04:07 PM)
Maixs also called me just now, they offer me RM78 for 5GB data with unlimited call and SMS
I took the offer immediately and I am glad that Maxis started to offer to customer who didnt port out also smile.gif
*
Do you have to sign a 2 year contract?
Or free to MNP anytime?
pokemon01234
post Mar 22 2016, 10:08 PM

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QUOTE(cucubud @ Mar 22 2016, 10:06 PM)
Do you have to sign a 2 year contract?
Or free to MNP anytime?
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They told me the plan is no contract so if you not satisfied you are free to change plan anytime
reevephon
post Mar 22 2016, 10:46 PM

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Calling those users who had received and accepted the Maxis special offers. I have accepted their offer which comes with 5GB of data + unlimited call & SMS @ RM78, but what I receive now is only Maxis One 1GB + 1GB (free for 6 months).

I made a call to Maxis and they explained to me I suppose to be getting Maxis One 1GB + 4GB (lifetime) but this 4gb will only comes to everyone including myself on 7th of April. Therefore for temporary solution they gave me 1GB extra first just to last until 7th of April.

Is this what's happening to you also?
pokemon01234
post Mar 22 2016, 10:52 PM

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QUOTE(reevephon @ Mar 22 2016, 10:46 PM)
Calling those users who had received and accepted the Maxis special offers. I have accepted their offer which comes with 5GB of data + unlimited call & SMS @ RM78, but what I receive now is only Maxis One 1GB + 1GB (free for 6 months).

I made a call to Maxis and they explained to me I suppose to be getting Maxis One 1GB + 4GB (lifetime) but this 4gb will only comes to everyone including myself on 7th of April. Therefore for temporary solution they gave me 1GB extra first just to last until 7th of April.

Is this what's happening to you also?
*
My plan haven't change yet, but they also told me that the extra GB (cant recall the exact GB) will only be given on 7th of April too, so don't too worry and wait until 7th of April and then see how smile.gif

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