Maxis, Maxis
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 Mar 15 2016, 09:53 AM
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#1
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Junior Member
45 posts Joined: Nov 2013  
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I requested a port out then maxis called me this morning to offer me RM88 7GB + 1GB( for first 6 months) + spotify premium with 15gb streaming music + unlimited calls and sms. Well played maxis, well played. If they launch this kinda package earlier, people wouldn't even port out from them the first place, why the hassle?
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Mar 22 2016, 05:53 PM
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#2
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Junior Member
45 posts Joined: Nov 2013
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QUOTE(vassilius @ Mar 15 2016, 05:32 PM) Maxis CS called me just now after i went to Celcom to port over 3 hours ago Same bro, I am a Spotify Premium subscriber also, the 15GB music streaming plus free premium subscription is really a huge temptation for me made me the same offer as urs: RM88 7GB + 1GB( for first 6 months) + spotify premium with 15gb streaming music + unlimited calls and sms i'm contemplating now and told him to call back later. Reason is i'm currently a Spotify Premium subscriber under Maxis. If I port over to Celcom Gold for RM80/month, i will have subscribe to Spotify Premium again for RM15/month, which total up to RM95/month. i asked him for the 5GB plan and he chocked for awhile, but told me this is the only plan they could offer me  Currently on Maxis SurfMore 50 (2GB only  ), every month after some calls and sms will total up to aroun RM60+. I might take this offer for that extra 6GB + unlimited call and sms... but still, damn Maxis... u want play so low mehh? ppl port out only wanna retain with special offer.   |
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Mar 22 2016, 05:57 PM
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#3
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Junior Member
45 posts Joined: Nov 2013
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QUOTE(jovialguy @ Mar 22 2016, 02:48 PM) how u guys do it Some operator very lansi it seems, you can try calling multiple times to ask them how do you perform a port out, then they will transfer you to the "Maxis Rescue Team" or some sorti m using the surfmore 75 n got another subline called to threaten them to change to celcom somehow the customer service guy said i can go and port out as i wish phew,thought could get a nice counter offer |
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Apr 25 2016, 11:58 AM
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#4
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Junior Member
45 posts Joined: Nov 2013
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I accepted the RM188 - RM100 counter offer when I requested to port out a month ago. Now they changed my plan to RM98 plan with an additional of 2GB for 24 months. The people that called me for the counter offer stated clearly that I won't be bound to any contracts but my bill this month stated that it is RM745. WTH?! Anyone facing the same problem?
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Apr 25 2016, 01:56 PM
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#5
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Junior Member
45 posts Joined: Nov 2013
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QUOTE(dreamthief @ Apr 25 2016, 01:33 PM) Probably you should contact Maxis, get a written response via Live Chat or twitter whether is it a contract basis or otherwise. Very sneaky maxis... Just went to Maxis KLCC and they said it was their system's error. The customer care officer said that the amount will be reduced to my actual amount. Let's see how it goes.log a MCMC/SKMM report, flood maxis with complaints... |
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Apr 25 2016, 04:33 PM
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#6
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Junior Member
45 posts Joined: Nov 2013
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QUOTE(celciuz @ Apr 25 2016, 03:29 PM) I too have a penalty fee when going from iValue 1 to MOP98, but however CS clarified that the bill came in before the rebate process was approved. I'll wait till next month bill then So did you pay for the "penalty" or just leave it there? |
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Apr 25 2016, 11:28 PM
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#7
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Junior Member
45 posts Joined: Nov 2013
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I've been charged the same rm30 x 24 months = rm660. Call them and the issue will be settled by updating my bill? And I could get back the previous MOP188 by paying rm88? Kinda confused right now
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Apr 26 2016, 10:44 AM
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#8
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Junior Member
45 posts Joined: Nov 2013
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QUOTE(fkinmeng @ Apr 26 2016, 10:41 AM) |
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Apr 26 2016, 10:52 AM
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#9
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Junior Member
45 posts Joined: Nov 2013
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QUOTE(eddie_lim @ Apr 26 2016, 10:49 AM) Maxis careline 123 now no one working? They said they are having high volume as always, I tried live chat this morning and it works, maybe you can try that |
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