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> Maxis giving unfair treatment to customers, Bye Maxis

jackson5759
post Mar 9 2016, 10:18 PM, updated 2y ago


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EDITED: Maxis Official Statement

I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are. bangwall.gif bangwall.gif bangwall.gif bangwall.gif

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!


Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don't give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don't give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don't feel like staying with this Maxis anymore.

user posted image

Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.


Update 11/03/16

Maxis "Loyalty Department" CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I'm a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don't know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don't feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!


Update 04/04/16

Hi guys.. I never expect this thread will gone viral.. and after hearing from my friend I came back and have a look on this thread again..

Maxis, Thanks for responding to the thread but please let me know which part am I exaggerated? Is it the part I said "Water Fish" ?

That time I tried to call more than 3 times to 123 to request the so called invitation only offer, and they rejected. I also questioned is it because I need to port out only I can get the offer? They saying no.. It's all based on their system how they select loyalty customer to offer this awesome plan.

So I gave up, I decided to port out to Maxis, because I am not the selected customer for their awesome 68 plan that time.. After I get the Celcom sim card, within 24 hours I received a call from Maxis 03 2856 6000 saying that I am selected for the 68 plan! Hurray! and this totally disgusted me.. such a big company but they can act like that.

You can call this coincidence maybe? But there is too many ppl got this offer right after they decided to port out.. so all also coincidences?

Wake up @maxis I know it's impossible you can admit that your so called "Invitation Only" customer group was based on those people who decided to port out.. because that will make you looks even worse than what you are now.. but saying your ex-customer exaggerated without pointing which part I really exaggerating don't make sense at all and there is a lot people out there having the same experience like I do.

I'm just sharing my experience during the process I requesting the MYR68 Plan that my friend got it when she decided to port out.. But if you think the part that I said you are treating your customer like "Water Fish / Idiot" make you think this is not correct or exaggerated, ok I apologize for this part but that's how I feel that time as a customer of Maxis.

Don't try hard in covering the story but put more focus in launching the correct plan ASAP for everyone.. Not just your "selected customer" and "east malaysia" users..


Update 04/04/16

My friend just pm me telling her story with Maxis 68 plan for east Malaysian

She subscribed maxis promo plan for Sabah and Sarawak the other day, and ported out in less than a week.
The 5gb data is actually a 1+4 where that 4gb cannot be used in west msia (which they nvr mention to her at the first place).
And maxis told her they gonna bar her number cause she is using that plan in kl.

She subscribed this during she pay a visit back to her hometown at east Malaysia that day.

So please TAKE NOTE ON THIS!

This post has been edited by jackson5759: Apr 4 2016, 10:00 AM
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R4yMoNd
post Mar 9 2016, 10:21 PM


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I'm also a Maix user but i can say this kind of practice kinda unfair and not transparent .. soon will start loosing customer if they keep on trying to rip off their customer like this
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annoymous1234
post Mar 9 2016, 10:40 PM


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Why don't u try porting out? Thry might give u that offer
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ah_suknat
post Mar 9 2016, 10:54 PM


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Currently i am on maxis biz68 postpaid...4gb quota but after finish still got unlimited quota but very the slow but atleast can surf fb and lowyat and other simple websites.. Was paying around 70++ plus gst.

You guys know if other telco offer similar or better plan?
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zarakiken
post Mar 9 2016, 11:34 PM


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I actually also wanna port out of maxis soon... because i feel the plan not as good as other telcos... lol... using since 2003... lol... gonna switch to celcom when i got the time... www...
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fkinmeng
post Mar 10 2016, 12:16 AM


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port out so that they offer you.
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XeactorZ
post Mar 10 2016, 12:27 AM


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QUOTE(ah_suknat @ Mar 9 2016, 10:54 PM)
Currently i am on maxis biz68 postpaid...4gb quota but after finish still got unlimited quota but very the slow but atleast can surf fb and lowyat and other simple websites.. Was paying around 70++ plus gst.

You guys know if other telco offer similar or better plan?
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can consider celcom first gold RM 80 per month
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hensky
post Mar 10 2016, 01:26 AM


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just call the cs and ask for the same plan, if cant get the offer then only port out.

i am using surfmore 50 for 1 year only, and they did offer me.
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jackson5759
post Mar 10 2016, 01:28 AM


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QUOTE(hensky @ Mar 10 2016, 01:26 AM)
just call the cs and ask for the same plan, if cant get the offer then only port out.

i am using surfmore 50 for 1 year only, and they did offer me.
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what did they offer you?
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jasonlim1
post Mar 10 2016, 01:36 AM


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Thank you for this awareness thread. I'll convince my whole family to port out of maxis.
Been their customer for 20years. It's time to survey other telco rates.
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hensky
post Mar 10 2016, 01:36 AM


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QUOTE(jackson5759 @ Mar 10 2016, 01:28 AM)
what did they offer you?
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I am from west malaysia,
RM68 for maxis one plan 158 - 5GB + unlimited call and sms + no contract <<<< my supp line use this
RM88 for maxis one plan 188 - 7GB + unlimited call and sms + no contract (1st 6 month free 1GB) <<< my principal use this

if you are from east malaysia, you can get extra 2GB/month for both plan.
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soultaker
post Mar 10 2016, 01:38 AM


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QUOTE(ah_suknat @ Mar 9 2016, 10:54 PM)
Currently i am on maxis biz68 postpaid...4gb quota but after finish still got unlimited quota but very the slow but atleast can surf fb and lowyat and other simple websites.. Was paying around 70++ plus gst.

You guys know if other telco offer similar or better plan?
*
Celcom Gold 80. 10GB + unlimited call + unlimited sms + carry forward unused internet (not sure the limit). No contract.
Digi around RM128 9GB + unlimited call + unlimited sms.
U Mobile RM70 7GB + unlimited call.
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jackson5759
post Mar 10 2016, 01:41 AM


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QUOTE(hensky @ Mar 10 2016, 01:36 AM)
I am from west malaysia,
RM68 for maxis one plan 158 - 5GB + unlimited call and sms + no contract  <<<< my supp line use this
RM88 for maxis one plan 188 - 7GB + unlimited call and sms + no contract (1st 6 month free 1GB)  <<< my principal use this

if you are from east malaysia, you can get extra 2GB/month for both plan.
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see! they are acting stupid this afternoon.. i asked to chg my plan they say can't now directly can chg d.. what a china man company!
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soultaker
post Mar 10 2016, 01:45 AM


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QUOTE(jackson5759 @ Mar 10 2016, 01:41 AM)
see! they are acting stupid this afternoon.. i asked to chg my plan they say can't now directly can chg d.. what a china man company!
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let's porting out from maxis. currently pay rm50 for 1GB. ranting.gif
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iwubpreve
post Mar 10 2016, 08:41 AM


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QUOTE(jackson5759 @ Mar 9 2016, 10:18 PM)
I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.  bangwall.gif  bangwall.gif  bangwall.gif  bangwall.gif
*
thanks TS for sharing this. wanna ask RM128 with 5GB + free Samsung Note 5 available to west Malaysia?
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jackson5759
post Mar 10 2016, 11:07 AM


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QUOTE(iwubpreve @ Mar 10 2016, 08:41 AM)
thanks TS for sharing this. wanna ask RM128 with 5GB + free Samsung Note 5 available to west Malaysia?
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you can try port out and see if maxis call you to offer. because they only offer to their so called "selected" customer who decided to port out. fck this shit hole telco
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ah_suknat
post Mar 10 2016, 11:45 AM


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QUOTE(soultaker @ Mar 9 2016, 05:38 PM)
Celcom Gold 80. 10GB + unlimited call + unlimited sms + carry forward unused internet (not sure the limit). No contract.
Digi around RM128 9GB + unlimited call + unlimited sms.
U Mobile RM70 7GB + unlimited call.
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Ant telco that offer unlimited quota like maxis? Dont mind if its thorttled.
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lucifah
post Mar 10 2016, 11:59 AM


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Thanks TS

Now you also made me realize I have been paying OnePlan 128 for nothing

I will port to other telcos soon

Unless they offer me a package as competitive as competing telcos
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nexona88
post Mar 10 2016, 12:32 PM


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more people port out means less network congestion for Maxis, but more congestion for others telcos which can be seen recently (reported by fellow forummer) devil.gif
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crusher
post Mar 10 2016, 01:37 PM


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This is the tricky part where they dont even open to all public. Soon or later it definitely will cause alot problems, especially they only set for 2 years for that plan.
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