Yes, you should get new installation as many users complain due to DIR 615 not able to handle 30Mb/s properly (I'm commenting regarding other users as I have not yet tested it myself)

Sharing with others who are on the same road as me who want to upgrade from streamyx to Unifi...

Very frustrating calling the 100. Tried many times, staff busy etc etc.

Call the 1300 no from a friend here. Managed to talk to one staff. Said that he or TM Point cannot offer me the free call with Unifi Advance 30. Only TM marketing staff can. Pity.

But he will try to get Marketing staff to call me!

Hope to hear from them very soon.

About to give up on this Unifi. People want to "buy" something and yet this is how they treat people. What if later there is a problem and the service then will be even worse!

God, please help me. Ha.

ok im waiting for a reply from TM now. already lodged with skmm. if can go to tm point, then i need to take half day for that

You can go to TMPoint that are open on Sat/Sun also

I realized that there are some people managed to, can someone enlighten us which branch? As far as I know, Klang & Port Klang is not. Sad case.

Need help guys.

Last year, August, I just moved into a rented room. My ex housemate mentioned the unifi contract is about to expire and asked whether I would like to take of the ownership. Since I needed Internet for my work, I said yes.

Fast forwarded to today, am I still bound to the 2-year contract since I took over?

I wish to terminate my unifi. The only thing I see in T&C ownership transfer - "min 1 year contract" and not much info on the "Transfer Ownership Form".

Yes...i want new equipment. No point upgrade & tied to another 2 years contract but still using their old equipment without warranty.

You can refer to https://www.tm.com.my/OnlineHelp/TMPoint/Pages/Home.aspx
Try to find the nearest to you that is open on sat and sun or only sat depending on your schedule

The transfer of ownership doesn't renew the contract so it'll carry the old contract so most likely your contract should be already over

already lodge report to SKMM today.

exactly..do you need to pay advance payment, installation fee etc?

hi,

anyone can enlighten me whats the pros and cons if i upgrade from 10mbps to 30mbps under current promotion?

What router are they giving now for new installation?

ok so this is the confirm info;

upgrade from VIP to UniFi 30 or UniFi 50 will get the discounts regardless u go to TMPoint or resellers

u don't get penalty fee if upgraded within contract

if contract already finish,u may upgrade or do a new install to get new equipment.still same price.


basic rules

old vip + no hypptv package - > new unifi + new discount + hypptv package

old vip + hypptv package + old discount -> new unifi - old discount + new discount + maintain old hypptv package or change new hypptv package


old vip + hypptv package + no discount -> new unifi + new discount + maintain old hypptv package or change new hypptv package

This post has been edited by Xefron: Oct 19 2015, 12:48 PM

Pro: Faster download/upload (10mbps) speed, NO FORCE to take Hyyptv package, Symmetric tech, FREE fixed line to fixed line call.

Cons: Slower upload speed (5mbps), FORCE to take Hyytv package, Asymmetric tech, NO MORE FREE fixed line to fixed line call.


This post has been edited by jusbella: Oct 19 2015, 12:44 PM

Hi guys. I am one the victims in this "early bird discount" fiasco.

Do I need to lodge a report to unifi first or should i just go straight to the SKMM complaint?

Btw, how can I make a complaint through the OCC portal? Can anyone teach me? Thanks.

As far as I know
TRG212M and RG4332 and one other which I'm not sure

Just direct complain to SKMM much easier

so need to add more for voice call right?


and does rm179 include the HyppTV?

Does anyone with RG4332 Innatech Router subscribing to 30Mbps able to get full speed with this router?

Yes u need top up RM20 to have free call.

For hyyptv I not sure, there is a lot error/complain regarding the price.