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Unifi Official TM UniFi High Speed Broadband Thread V22, (　-_･) ︻デ═一▸ Maxis & Time

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OKLY
post Oct 11 2015, 08:20 AM

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QUOTE(fruitie @ Oct 10 2015, 07:29 PM)
It seems my Apps Store issue was fixed few days ago and I just tried updating my iPad's apps, kinda fast, not much issue. hmm.gif

Edit: Not fast but not as slow as last time. I still can accept now.
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Mine is still slow, can't believe this problem is being dragged for so long.
OKLY
post Oct 15 2015, 08:36 AM

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QUOTE(Xefron @ Oct 15 2015, 08:14 AM)
FYI,it is not new pricing for UniFi 30 and UniFi 50.TM is giving RM 20 rebates for new subscription of UniFi 30 or UniFi 50.

The retail price still the same.For those who plan to upgrade from current VIP and want to enjoy the RM20 rebates,need to go to TM Point.

For new customer,u can go to TMPoint or any resellers.

Only pity the early adopters.
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But the rebate of RM20 is monthly forever or just for the first bill?
OKLY
post Oct 15 2015, 08:44 AM

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QUOTE(Zi-Tech @ Oct 15 2015, 08:44 AM)
smart move if we terminate and pay for rm500, then apply new one... after 2 years, break event with penalties....

or we bomb their twitter???? i think smart move if all of the early adopters force them to give new prices....
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Or at least change my HyppTV pack to match the one on the promo now.
OKLY
post Oct 15 2015, 09:02 AM

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QUOTE(toytoy @ Oct 15 2015, 08:47 AM)
Why would we need to pay more. We should be given the rights to change to new pricing. I applied less than 2 months ago.

Bringing this up to NCCC if TM don't change. Con job lah this one.
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Will anyone be contacting TM regarding this and see what is their respond?
OKLY
post Oct 15 2015, 09:57 AM

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By the way, anyone still having slow downloads from Apple App Store?
OKLY
post Oct 15 2015, 12:20 PM

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QUOTE(cyclone2 @ Oct 15 2015, 12:13 PM)
Mine one was ok after upgraded when i reset my router. Then last 2 day my bro go reset the router again, then it come slow again, tooks few hours for few hundred MB app of update.

I guess is IP related.
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You remember what IP range was that when it was ok?
OKLY
post Oct 15 2015, 12:29 PM

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QUOTE(fruitie @ Oct 15 2015, 12:20 PM)
I'm so angry now. mad.gif Guys (early adopters), please initiate this and I will follow.

They must reduce to RM 179 for us or I might consider adding RM 30 for 50Mbps then.
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QUOTE(jovenne @ Oct 15 2015, 12:21 PM)
Check your account at occ.unifi.my see if you got the special discount RM20.
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I think now we have to wait for our new bill to arrive to see if we are charged according to the new price. I've just logged in to the OCC and the subscription plan is UniFi Advance 30Mbps, hopefully the subscription fee will be RM179 from now onwards, otherwise we all have to make a complaint.
OKLY
post Oct 15 2015, 12:32 PM

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QUOTE(jovenne @ Oct 15 2015, 12:30 PM)
After you logged in, go to "My Service" see if there' special discount RM20 under Add On section.  biggrin.gif
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No there isn't any RM20 discount under add on.

QUOTE(fruitie @ Oct 15 2015, 12:30 PM)
The UniFi Advance 30Mbps was there for few days already. blush.gif
Yeah, my billing date in a couple of days. I will wait then. laugh.gif
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Yea, I think previously they just called the subscription plan UniFi 30. Hopefully they will make early adopters happy as well.
OKLY
post Oct 15 2015, 12:40 PM

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So early bird are customers who sign up from 15 Oct - 31 Dec? Then what about those before that?

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OKLY
post Oct 15 2015, 12:42 PM

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QUOTE(set @ Oct 15 2015, 12:41 PM)
I just called 100 and talk about the advance 30mb

the promotion price is RM189 (with ruby pack)

but it is only for 2 years, after 2 years the the RM189 will gone and you will have to pay monthly RM209, thats what the tm girl told me on the girl, did you guys know about this?
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Even if that's the case, saving RM20 every month for 24 months is still better than nothing. sad.gif
OKLY
post Oct 15 2015, 12:55 PM

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QUOTE(giggs_509 @ Oct 15 2015, 12:53 PM)
Already complaint to tm using occ.  vmad.gif
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Do share their respond once they revert back to you.
OKLY
post Oct 15 2015, 12:58 PM

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QUOTE(Zi-Tech @ Oct 15 2015, 12:57 PM)
bombing their twitter account??? so far see very little only....
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Let's make our voices count, either by Twitter or through the OCC Support.
OKLY
post Oct 15 2015, 01:01 PM

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QUOTE(LovelyPotato @ Oct 15 2015, 12:59 PM)
I sent them a tweet but they did not respond to my query, going to try at occ now
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Yea, I noticed they are not replying to tweets regarding this issue.
OKLY
post Oct 16 2015, 06:42 PM

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QUOTE(fuadfadz @ Oct 16 2015, 12:15 PM)
I lodge an enquiry in unifi account. Then they called me just now. They said they will give me another rm20 discount. They talk so nicely. Btw they call me twice, first to ask my enquiry about the account. Then they call me again and confirm to give the discount.
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Mind to share what you selected for Type, Area, Sub-Area and Case Category? Perhaps ours have been going to the wrong department?

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OKLY
post Oct 17 2015, 10:53 PM

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I have also submitted my report to SKMM (CFM), hopefully this matter can be resolved for good.
OKLY
post Oct 19 2015, 12:38 PM

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QUOTE(MyPIA @ Oct 19 2015, 11:48 AM)
Yes, you should get new installation as many users complain due to DIR 615 not able to handle 30Mb/s properly (I'm commenting regarding other users as I have not yet tested it myself)
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What router are they giving now for new installation?
OKLY
post Oct 20 2015, 12:03 PM

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QUOTE(soul_project @ Oct 20 2015, 11:30 AM)
Ya just went tm point bangsar. Staff say ok. Filled up a form then sign. Then say will reflect in bill the RM20 discount going forward.

Procedures?

1. Make report to SKMM (pls check back few pages behind. Some kind former posted his wordings)
2. Wait TM HQ personnel to call
3. Go TM point
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Any difference between complaining at SKMM and CFM?
OKLY
post Oct 20 2015, 03:05 PM

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Still no calls from TM yet, maybe because I only reported to CFM? hmm.gif laugh.gif
OKLY
post Oct 20 2015, 03:07 PM

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By the way, so it seems that the staffs at TM Point already know the procedure to give the RM20 discount? I thought usually they will be kinda blur if this isn't a standard practice/procedure.
OKLY
post Oct 20 2015, 03:37 PM

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QUOTE(fruitie @ Oct 20 2015, 03:22 PM)
The lady said she has received my complaint from SKMM and she was calling from TM HQ.
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I guess I better make a complaint to SKMM as well, seems to be faster.
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