NGBB is Maxis own infra, TM is called HSBB. How I wish NGBB available in my area.

This post has been edited by cyberic: Sep 10 2025, 04:42 PM

OH!
okok...thank you for enlighten me.

No, Maxis can use TM Infra, or deploy their own Infra, which is referred to as NGBB

NGBB is Maxis's own infra, TM is not related or involved in it at all

ok noted. then i will ask around whether my area using which Infra.

If you currently use Unifi, chances are that your area is using HSBB.

aiyah...i did ask the agent but no reply from them.
i guess i go n check out with maxis.
but maybe what you said is true....

Currently on Maxis Home Fibre 1Gbps
Router : asus ax86u pro
ONU : skyworth 2.5Gbe

Well done maxis :😍😍

Router on promo now. Usual price is Rm1k+

https://s.shopee.com.my/4fmsG2Gno3

This post has been edited by alfredhow78: Sep 16 2025, 09:56 PM

What's the latest retention package for 300Mbps? My friend's contract is ending on 15th Oct, and she is currently subscribing to RM 129 for 300Mbps.

She will try to switch to UniFi and hopes that Maxis will offer something competitive.

Hi . What speeds were you getting with your earlier router .

my contract will end on 23rd October, waiting for something good too.

You will need to initiate transfer to another ISP by then, else Maxis will take it you are still happy with them and won't offer you anything.

earlier, i got 900+- mbps with maxis provided Kaon Wifi 6 router

Was scrolling my fb and they kept shooting me ads for this Bcoz somehow the algorithm caught onto me shopping around for home fiber renewal and saw this 1 agent saying Maxis now can do renewal and they giving a good deal?

100 mbps
2 years @ 89 /m@ 6 months free
3 years @ 89/m@ free 50' Samsung tv

Free replacement router 6, if ours is old 1...

And they throw in some vouchers to buy electronics.. (later go enquire further)

Agent charging RM100 service fee for 100mbps B4 they start processing.. (will be refunded if maxis don't call) (300 and up they charge 150 rm)

Looks legit with office (and thousands of good review on fb) nearby my place so maybe later I go walk In see see..

Any1 done this B4?

This post has been edited by KenYoung: Sep 23 2025, 09:44 AM

I've never heard of any processing fees when renewing contract
Safest way is to call Maxis's marketing team

Yes, there is no processing fees but just to submit for retention purposes. Pandai this agent do this kind of things.

Earn double dy
From what I've heard, they earned the same commission as the price of your subscribed plan from ISP
And then still wanna take a bite from you

I went to their office to understand further...
They said it's the same transfer request they doing and the 100 rm is for them to try and retry till I get the offer I want.. And also teach me how to nego with maxis when do they retention call to get the 6 months free/50 inch TV... Rm 100 Refundable if I don't get what I want.....

Bcoz frankly speaking I want to remain with maxis so I can get the unlimited mobile data with my post paid....

My only concern is if I request to transfer to unifi, but no retention call frm maxis, then will I be screwed and landed up have to proceed with unifi?

Maxis needs to call you to confirm your transfer, they cannot do it without your consent.

I need to ask my friend who has Maxis/UniFi agent account to do something similar too.

This post has been edited by fruitie: Sep 23 2025, 01:28 PM

I remember 2 years ago when I recontract, the will make a 1st call to confirm our request for transfer.... (iirc, 1st call has little to no attempt to retain u with any offers whatsoever )

Then after that when u go to maxis center to do something.... Then there will be another 2nd call to retain u and offering u the goodies...

Not sure what's the process now but I think some1 did mentioned it has been streamlined d.....? So I just don't want to get caught without any retention attempt frm maxis end... Lol.

Last March, when I re-contracted for another two years, I received no call whatsoever, not even to confirm whether my transfer was confirmed or not. I took the initiative to call them to inquire about the status of my transfer request. Then, the CS arranged for a callback from the retention department.

I shared my experience here: https://forum.lowyat.net/index.php?showtopi...ost&p=109325853

My contract won't expire until next March, so I'm unsure about this year's process.