Eh as far as I know the AX10 doesn't have USB or VOIP
How do they get the 4G backup and VOIP working on the AX10?

Also, is the firmware of the AX10 stock or is it a custom Maxis firmware?

Eh they also give AX20?
Should really ask them if can upgrade my c5v lol

Wow AX20, welp Maxis still hasn’t responded to my query lol

Hmm its odd but you could try setting up an auto reboot schedule in the router to reboot like every night

They just called me today, I'm on the Hotlink Postpaid and Fibre 99 Plan and they say cannot it's for Maxis Fibre

They did tell me if I did want to change to contact their technical department at another number, I didn't bother, I'll rather just buy on my own a better router

You can use whatever router you like as long as it can do PPPoE, and you have the PPPoE credentials, just ask Customer Service for it

No idea as they just ask to contact CS

If anyone is curious, this is the router they are giving according to soyacincau

http://www.kaonbroadband.com/product/retri...epeater&lang=en

If you don't use the VOIP phone, it's very easy, just ask their customer service for your PPPoE credentials, then when you buy a new router, just select PPPoE and enter those credentials
Some tplink routers even have a preset for Unifi, Maxis and other ISPs

But if you do use VOIP phone, then it's a pain

I'm still using the Archer C5v from before but it appears Maxis is giving either the TP-Link AX10/20 or the new "Kaon Broadband" stuff

Some people on here also got TP-Link AX10/AX20 (No VOIP) too

So it's a random lucky draw of which router you get?

Btw, the TP-Link Archer C5v is a rebranded TP-Link vr1200v without the DSL port.

Well I recall there was a D-Link one but the router itself is ancient now so no point

There is a way to keep VOIP but requires keeping the stock router as a dumb access point for VOIP (aka Modem to Mesh Router to old Router (wifi disabled) to phone)

What I don't get is that the Huawei Modem has 2 phone ports and Unifi uses that, but maxis doesn't and always has to get a router that has Phone ports.

PS, it's called router, not modem

Modem is the TM/ Huawei box that the fibre connects to

Also, if you do want to change your router, you will have to ask Maxis for the PPPoE credentials so the new router can authenticate to your account. Just ask Customer Support, they'll verify ownership and then sms the details to you

Might be a Facebook problem?
The mobile app was crashing for me yesterday and it seems like a widespread issue.

Side note check your dns and stuff to make sure it's not something malicious.

Its a Huawei/TM Branded/Fibrehome branded ONT/Modem that connects to the Maxis Router via LAN 2. The ONT connects to the Fibre cable to the distribution box outside.

To use your own router, simple ask Customer Support for your PPPoE credentials, then unplug the maxis router and plug in your new router, then setup your new router in PPPoE mode.

Note, if you do need to use the VOIP phone, you will not be able to / have to do some messy wiring as you need the stock router to make calls.

1. As other have said TV and Voice services.

2. This depends highly on your location, if you're a lucky one that uses Maxis Infrastructure, nice and fast. If you're one on TM Unifi infrastructure, you will be gimped by TM and never see 300Mbps due to unfair practices to encourage you to go Unifi.

That's the one thing about Maxis's VOIP implementation
It will only work on stock router.

So most end up going this route

ONT -> your new router - > Maxis router, wifi disabled - > phone

You can find a guide to set this up on the forums somewhere

Hmm on the older TP-Link Archer c5v the admin account was Administrator + SN behind on a sticker.

There was also a hidden root user of MaxSysAdm and Ng88Mxs@2019!

Try these 2 combinations.
Thought I expect them to not work
Alternatively, try

root + adminHW
and
admintelecom + telecomadmin

These are the admin credentials for the Huawei ONT box for older installations

Also peek at the Huawei HiLink app and see if it's supported.

If you're a bit more techy, try to see if there's an option to export a backup of the config of the router, then see if you can open it and peek for admin details, or if its encrypted try Routerpassview (Antivirus flags it but it's not a virus) that's how I got the MaxSysAdm details.

I'm still using the older tplink so I can't find for you

This post has been edited by PRSXFENG: Apr 8 2021, 08:27 PM

I guess MaxDNSprUsr would be the new MaxSysAdm

Try shoving the hashed password into the password field anyway, I recall it worked on one of the older maxis routers, thought I expect Huawei to not make that mistake.

Also found this on github, give it a try
https://gist.github.com/staaldraad/605a5e40abaaa5915bc7

The only other option is to ask someone who works for maxis doing the installation

This post has been edited by PRSXFENG: Apr 9 2021, 05:15 PM