Hi Guys,

Last year I was offered RM19 plan by Maxis because my house is near to their own fiber DB Box. First year no monthly payment at all, and only second year started to pay RM19. Is the plan still around?

Thanks, managed to reach a live agent. But sad case, same giving me official answers, ask me to refer website and will not arrange any sales person to call me. Say sales team will automatic call me if there is any promo.
So, applied Unifi, see if any counter offer when i submit of port out request.


I got a call from 03-2859 4401, same claiming from Maxis and offer to replace new router, but contract 24 months.
Shoot her off asking what newer model she can offer, she mumble n say got la got la. I tell her i only wan promo/offer upon my contract end and she say this not her job.

just tell them u want to terminate your fiber. and see what they will reply to u. good luck.

Nothing is free. Sure renew contract for 2 years.

My 300 Mbps plan suddenly changed to 500 Mbps when I checked the Maxis app. I wasn’t aware of this upgrade until today. So far, my bill amount is still the same. Anyone else experiencing this?

Edit: Never mind, it is because of this https://www.maxis.com.my/en/terms-condition...xis-home-fibre/

This post has been edited by rudat: Nov 22 2025, 10:22 AM

U were on 129 300 plan?

That’s nice. But mine is still 300Mbps, not sure if they will invite me.
Are you stilll within the contract period or out of contract?

This Offer is valid for twenty-four (24) months from activation date. Upon near expiry of this Offer, Maxis will review your eligibility for Offer renewal for next twenty-four (24) months. Renewal is not guaranteed.

Basically, this offer for pre-existing customer in 2023 speed upgrade. That price RM89(30mbps),RM129(100mbps),RM149(300mbps) get speed upgrade in 2023. Now they do it again for temporary speed boost this month. I think this is their new tactics so this customer won't switch to CelcomDigi Fibre. As everyone know they keep adding customers thanks to convergence CelcomDigi One plan.

Too bad, i already call CS to renew contract with them for 100mbps/RM79/month with free 6 month bills. Which falls in T&C not eligible for subsidize plan. I take cheaper bills anyday. Rather than getting higher speed just to watch Netflix 4K. There is new Maxis Family Plan i see someone share. With higher speed bundles. But, available in selected Maxis Centre. I think people like Disney+ bundle more than speed upgrade for convergence plan.

Yes

Out of contract.

Nice. Mine is also 129 for 300Mbps but still within contract until March 2026.
They upgraded me once in Nov/Dec 2023. When my contract expired in March 2024, I asked for a better offer, but they could only offer me 129 for 300 Mbps permanently. I accepted, and the speed was reduced back to 300Mbps from 500Mbps.

They reduced? That's shitty

Yes. Because if I want to retain 500Mbps they said I need to pay RM 149 per month. I said no thanks.
As my contract was after 2 years, the price will be RM 149 for 300Mbps (though upgraded to 500Mbps for free). I wanted my bill to be cheap and I’m using it alone so 300Mbps is enough.

Hi sifus,

I’m currently facing a very strange connectivity issue with Maxis Home Fibre. My internet suddenly went down, and since then I’ve been unable to reconnect using my own router.

What’s happening

My router log repeatedly shows PPPoE authentication failure, even though the discovery phase completes normally. Below is the relevant part of the log:



What I have tried

Called 123 to get a new PPPoE password → still authentication failed

Tried with my TP-Link BE65 (Maxis VLAN 621 on Unifi infra) → same error

Reconnected the original Maxis router → it can authenticate
BUT when I check the router UI, the PPPoE password field is blank

So I can’t retrieve the actual working password.


What Maxperts did

Maxperts came to my house, but unfortunately they could not resolve the issue.


Here’s what happened:

They noticed the PPPoE password shown in the Maxis router is blank

They also could not explain why the password is missing

They tried to push a fresh configuration from the Maxis backend
→ still failed

They suggested maybe it’s the router issue
→ but as a software engineer, I strongly believe this is not a hardware issue

To me, this clearly looks like a Maxis backend / PPPoE provisioning problem, not a configuration issue on my side.

My Temporary workaround (but not ideal)

Right now, the only way I can get online is:

Use Maxis router just to authenticate PPPoE

Disable WiFi on the Maxis router

Run my own router behind it in DHCP mode

This works, but it’s not optimal because:

I cannot achieve full 1Gbps throughput
(Maxis router LAN port is only 1Gbps, while my GPON and main router are 2.5Gbps)

My setup was running perfectly fine for months

I did not change any settings — it just suddenly stopped working


Current situation

Only Maxis router can authenticate PPPoE (even with blank password)

Any third-party router → fails authentication

New PPPoE password from 123 → also fails

Maxperts → unable to fix


At this point, I’m quite sure this is a backend authentication issue on Maxis’ side.

Has anyone encountered this before or know what might be causing it?

Any advice is appreciated!

If you need more details about my setup, I can share.

Update us again if you ever solved the issue.

Sound like they bind Mac address of the router.

I attempted to clone the MAC address from the Maxis router to my own router, but the issue persists and the connection still doesn’t work.

Topic Update: [SOLVED] Retrieved PPPoE Password from Maxis Kaon AR2140 (Firmware 1.2.50_r33)

Update: I managed to retrieve the PPPoE password and successfully connected my own TP-Link BE65!

For anyone else stuck with the "Blank Password" field in the Maxis router or unable to get the correct password from customer service (123), here is what worked and what didn't.

What DIDN'T work:

Asking 123: The CS are always giving me the wrong and outdated PPPoE password ==

Decrypting the backup file: I tried brute-forcing the backupsettings.conf file using openssl with the Serial Number, MAC address, and various default keys. It kept returning "Bad Decrypt," suggesting Maxis might be using a custom or hardcoded master key for this firmware version.

What WORKED (The Solution): It turns out the router sends the full password in cleartext to your browser, but the UI just hides it. You don't need to decrypt anything.

Steps to get your Password:

Connect your PC to the Maxis (Kaon) router via Wi-Fi or LAN.

Log in to the Web UI (192.168.1.254) as administrator, password is SN number.

Press F12 to open the Developer Tools in your browser (Chrome/Edge).

Go to the Network tab in Developer Tools.

Navigate to the Settings > WAN (or Internet) page in the router UI.

Look at the list of network requests that appear. Find the one that fetches the WAN settings (it usually returns a JSON or XML response).

Click on that request and look at the Response tab.

Search (Ctrl+F) for pppoe-userpassword. You will see your actual password right there in the code.

Has the password format change from the normal one? e.g. Username: A1234567@home.maxis.com.my
Password: A12345671