Thanks for sharing!

Recently, my uncle's Maxis connection at our family's old house had issues due to Tropical Storm Senyar, and the cable broke. Then, only did we find out it is an Allo infra and not TM. So Allo contractor came to fix it, and they asked us to install Allo instead. I just checked it is only RM 49 for 100Mbps oh wow. Looks like we will switch to Allo once this contract ends. Moreover, we don't need to wait for Maxis to send Allo to fix it. This time, they took two days to fix it after numerous follow-ups.

That's the annoyance of using an ISP while not being on their own infra

2 days is really fast, it takes longer on TM's infra

I wonder did they send Maxis to do the initial investigation or Allo came to fix directly?

On one of my previous encounter, Maxis will come and verify the issue then escalate it to the guys from TM

Ok the whole story was like this. The storm occurred on 27th Nov, and my uncle and aunt were already in Australia visiting their daughter (my cousin). They only came back on 16th Dec. While they were in Australia, they noticed this problem because the CCTV was no longer working. In the meantime, they sent another elderly aunt to the house to restart the equipment, but it wasn't working.

On 2nd Dec, my cousin got me to call Maxis to complain as they don't have any Maxis postpaid numbers, and calling from Australia is expensive. We hoped that Maxis could send someone to fix the connection on 16th Dec, when my uncle came back to Malaysia. I called, but Maxis can't do anything to it unless I'm in front of the equipment, and I wasn't back in that house. On 15th Dec, my uncle's son went over to the house to check and lodged a case with Maxis after talking to them over the phone, and performed troubleshooting on his end as instructed by Maxis. It was confirmed that the cable outside the house was broken. So, eventually, on 18th Dec, they came and fixed it. I think only Allo people came without Maxis people. Sorry, it was 3 days, not 2, as I mentioned earlier.

My cousin asked for compensation for the network loss from 27th Nov, and Maxis calculated only RM 5.00 based on the 15th Dec call. Luckily, my cousin remembered I had already called on 2nd Dec to lodge a case. So eventually, they will give compensation from 2nd Dec onward.

This post has been edited by fruitie: Today, 06:40 PM

3 days is actually not bad and I am rather surprised that Maxis is willing to provide compensation