It looks like my issue could be a faulty modem. My LAN2 or LAN 1 just doesn’t lit up. Called Maxis and they suspected it’s a modem issue and will be replacing my modem. Hopefully it solves the problem.

Now I don’t have Internet to use. The earliest TM can replace is on Thursday but I will be away from home for a couple of days until weekend. Let’s wait for their reschedule call tomorrow.

I've noticed that quite a number of sites protected by Cloudflare have been routing to Los Angeles when accessed through Maxis fibre and mobile data.
There's a small but noticeable lag when browsing these sites, which gets annoying over time.

For example, https://dividendmagic.com.my/cdn-cgi/trace , the colo value is showing as LAX, instead of the usual SIN or KUL.
On TIME and Unifi, the traffic is routed to SIN and KUL respectively.

Anyone is experiencing the same situation?

This post has been edited by siaush: Oct 1 2025, 12:03 AM

Edit: Double posted.

This post has been edited by siaush: Oct 1 2025, 12:01 AM

Yes, my own website is affected too.

Looks like Maxis isn’t peering with Cloudflare at the moment as pretty much all Cloudflare traffic is being routed via NTT instead. Not sure what the peering history was before, but it’s a bit unusual.

Someone please drop Maxis NOC an email as peering with Cloudflare at MyIX is cheaper than NTT.

Oh wait, even 1.1.1.1 is going through NTT now. Something is definitely wrong.

This post has been edited by blacktubi: Oct 1 2025, 12:22 AM

Hi. My parent home contract unifi going to expired and thinking to jump to maxis. Will downgrade speed from 500>100 as all sibling already move out. It is good choice now?

You have 2 option that can be consider.
1. Go Tmpoint, request SWU 5.0 100mbps plan at Rm79.
2. Jump to Maxis.

Thanks2. Forgot about the swu thinggy. got 10 days to decide before contact finish

if u choose swu, now can submit your termination request already.

Just an update to my case whereby I previously paid RM100 to the agent so he can "guide" me to get the Samsung tv 50" frm maxis..

Today they called again, after missed 1st round, rm89 for 100 mbps, offer me 6 months free 2 years recontract or Samsung 50" smart TV for 3 years recontract...
So basically just want clarify that the RM100 is consider agent service fee as earlier mentioned and they about 100% spot on to the whole procedure.. Quite good

This post has been edited by KenYoung: Oct 2 2025, 11:50 PM

I subscribed to Maxis Fibre (incl 2 units of mesh) on last October 2023, with the usual 24 months contract, which should have already ended by now. I planned to switch to Astro Fibre, as the price offered is quite good, so i contacted Astro rgd this. But today I received reply from them that the transfer request was rejected as there is still mesh contract with Maxis. And the contract is until 2098. Are they planning to bind me until me dead lol??

Complain to MCMC if maxis doesn't care .

It turns out it is not my modem issue as well.
Solved it by unplugging and plugging in again the fiber optic cable though it is not loose. I just didn't want to give up. At that time, I had no other options besides waiting for Maxis Experts to come, since my connection was already down, so I tried out everything I could.

So, in short, no issue with my Asus router or Maxis modem.

The classic plug-unplug resolution.

If it works, it ain't silly. Haha

This post has been edited by Keatsan: Oct 6 2025, 01:11 PM

Yeah, didn’t expect it’s the culprit as it wasn’t loose or anything.

Even when I suggested to plug-unplug when I spoke to Maxis CS over the phone, he says it’s not required. Most likely my modem spoilt. I still went ahead and fixed it myself. Based on my experience using fiber broadband for more than a decade, none of my modems were spoilt. So, it’s not easy to spoil a modem.

if just set as wifi router pun tak boleh ke?

I went and bought a fibre cleaner and clean it whenever I feel like it.



I like the Huawei Modem HG8240H GPON terminal. It's really solid stuff.

I didn't know about this thing, is it useful? I live in a high rise prop, so the cable is from wall.

Suggest not to mess with it, can cause more harm than good.

I suspect the fiber connector deteriorated after all these years which is a common fault

If you want, get their technical to test the fiber reading and replace the connector if fiber reading is bad, they might be able to test it remotely

When the fibre team came to troubleshoot my network issue , I was curious on the tools they were using. Hence I just bought one and keep it for self cleaning only when I needed it.

It's to remove dust and keep the out the contaminants. But if you don't unplug it often, it shouldn't have any at the first place due to contact point of the fibre connectivity itself.

Best to just call the technical team and they'll come sort out anyways. (Part of the paid service)

Ah, I didn't know about this. Hope all OK now for me..

Yeah, then I don't need it for now but will remember that there is such a service from them.