QUOTE(arkana @ Feb 3 2023, 04:22 PM)
2. My Maxis Fibre doesn't come up backup Maxis 4G simcard ... I ask the installer he told me need to go Maxis to get the backup sim. Is he telling me the correct info?
QUOTE(joshhd @ Feb 4 2023, 11:27 PM)
My Maxis Fibre doesn't come up backup Maxis 4G simcard ...Not all Maxis Fibre plans comes with backup 4G SIM card, and installers that came to your house are just doing their work according to job order.
Anything other than that, they'll expect you to settle with the customer service or walk in to service centre.
So if the installer didn't get any backup 4G SIM card for your order, that means don't have lor.
HSBB-based fibre plans are assymetrical.
TIME is symetrical.
Not sure about ALLO-based.
When fibre technician came, he only installed fibre-related.
When I enquired of the missing 4G dongle, he said the backup dongle and SIM are to be delivered later and separately. Which he actually attempted to a week later (he called me to arrange another site visit). BUT, ...
Anyway, I received a pre-fibre installation's wireless broadband service a month prior (while waiting for fibre application, port, service address, etc etc to be processed); the related devices must be returned to Centre upon installing fibre, and related wireless broadband services cancelled (else will be charged as being subscribed to and charged for both fibre and wireless broadband).
When I enquired the custcare at Centre, he said it is correct that the 4G backup is delivered separately after fibre installation. BUT, since I am returning the pre-fibre installation's wireless broadband set, which also included a 4G dongle, he told me to just take and reuse the dongle and he issued a new SIM for the 4G backup.
.... so when the fibre technician attempted to deliver 4G dongle a week later, I just told him what transpired at Centre and confirm that he no longer need to drive all the way to site.