asked from installer and got mine screenshot from his laptop.
otherwise you can get by calling maxis up.

good luck. please share in there if your replacement set up is successful, as a mean to crosscheck if there are new changes and so as to inspire others to greater ... set up. /serious
https://forum.lowyat.net/topic/5243640

plan to change my own router, is it i need to get from them? thanks.
Yes. You can contact customer service and request it from them.

another doubts, the VOIP port is from router instead of BTU (unifi)
If the fibre infra in your area is under TM, and you subscribe to other ISP, then that's how the VoIP function would look like. No need to doubt on that. It's normal.
You could say that the RJ11 ports on the TM BTU will be left unused when you subscribe to other ISP.

if i change to my own router, i will lose VOIP?
If your own router doesn't support VoIP or doesn't have RJ11 outputs, then you won't be able to use your house phone.

Unless you use both Maxis-provided router and your router at the same time, by connecting a LAN cable from Maxis router to your router, and then disable Wi-Fi on the Maxis-provided router...
That way, you can continue using VoIP.

thanks so much for the detail replied, appreciated

You gave up your cheap UniFi package?

yeah, can just ask them for the pppoe credentials
voip will be lost but there is a thread linked by another member on how to get it working but you will need other hardware/software
or, daisy chain the stock router to use a dumb voip adapter after disabling its wifi and other unneeded stuff
if you're lucky and your area is Maxis own infra then it may be possible to use the voip ports on the btu (if you're connected via lan1)

nope, relocate cheap unifi to new house
apply maxis fibre for existing house (low usage) and i am on MOP, with maxis fibre my data become unlimited

got the pppoe credentials from maxis in twitter
thanks for the info, might try it when free

This post has been edited by vez: Nov 17 2022, 11:48 AM

I see. Same like me. Still retaining UniFi and applied Maxis Fibre at my new place which I only go back once a while.

Is maxis using new vlan 11? I try to login and saw the profile is Maxis-NGBB and the vlan id is 11. I thought maxis is using vlan 621?

That's not "new" VLAN.
If you see that your Maxis Fibre's VLAN ID is 11, that means you are on Maxis own build Infra network, also known as Maxis NGBB.
And that also means, it does not rely on TM Infra network.

VLAN 621 means you're on TM Infra.

I see. This is new information for me. Thanks a lot for the info!

I have another question, I tried to see maxis pppoe password on the router, but it is encrypted.

Supposedly the password is A123456 + 1 at the back right? But I tried this and it did not work. I need it to change to my own mikrotik router. I guess last resort is to call maxis?

Using chrome, highlight the encrypted password, right click, inspect element. Right panel there look for "type=password"
Double click the phrase, change to "type=text" and press enter.

Now the password should revealed.

Like I said, it is encrypted. I have done exactly what you asked. The password came out in full long alphanumeric characters.

Try it without 1 at the back, also make sure you're using the correct vlan depending on infra (621/11)
if it still doesn't work ask Maxis then

OMG it works. It is actually the ID itself smh.

This post has been edited by Gaara92: Nov 19 2022, 06:32 PM

does anyone have the VOIP settings for maxis FA2140 router?
I have the username and password for my VOIP but it still says disabled

Log a cse with Maxis CS. They can setup for you remotely.

Ok guys, i reallllyyyy need help on Maxis Fibre acc..

Last year (Jan 2021) my Father start subscribe Home Fiber, but i'm the one who pay it monthly.

Around this year Oct, i've stop paying bcs i've got sime finance issue. Planning to pay and resume their fiber service in few month.

However, today i went to thier branch to pay the outstanding (around RM3++) but the staff said that my fiber acc has been terminated on 24 nov 2022.

My question is.... Can somehow or is there any way they can re instated the acc?

I dun mind to pay the outstanding coz the contract is about to finished in few months..

hello,
i just convert from unifi to maxis. currently using tplink omada er605. setup everything in order. got question.

1. does maxis support ipv6?
2. i got kaon black tower router, can it set passthrough to my omada router? if yes, which part i need to change (cause i want to use telephone line)
3. is there any possibility to use my omada to use voip phone line? if yes, is there any tutorial how to setup?

thanks

1. yes
2. im not sure but its probably possible, better idea would be omada as main router and the kaon as just a voip device
3. see https://forum.lowyat.net/index.php?showtopic=5243640&hl=