Submit dispute first then...
https://www.hsbc.com.my/help/forms/

pretty sure they can't entertain most people now...at least u put in black and white first

i just saw a transaction USD 0 - Visa provision service -Pending on my HSBC app. Straight block the card and fill up dispute form. Stupid CS on hsbc chat. waited an hour, no response

Same, I got strange call today, checked the app saw the transaction.

Maybank cc also kena...mine kena USD220 x2 at Nike.com

yayay...this one. but I got no call.
So do u manage to get result from CS?

After spending 20 minutes holding the line, I decided to just leave messages via their chat app. After couples hours they responded back, they going to block my card and send a new one instead.

Since the pending charges is USD 0.00 so they not really concerned about to dispute the charge.

I was trying to solve this problem by reinstalling the app, but after reinstallation and trying logon , was stopped by DEVICE LIMIT REACHED eventhough this is the only device/installtion. Now cant even access via app only desktop/windows. Also cant do transaction that needs SecureCode.

Hi if pay assessment consider part of 2k spending for amanah card?

Understand no cash back for the assessment portion.

got the same thing as you.
call CS to block it and get replacement card
seemed the scammer is trying to test if our card is working.

if we don't call the bank to block it, next thing is they will start charging scam transactions.

This post has been edited by sjz: Aug 16 2022, 09:12 AM

the transaction has missing from my app this morning

I had blocked my card on 14Aug via HSBC online banking, 15Aug fraud transaction still gone through

same here, kena this --> https://intellectsenses.com/ RM5

Speechless, mine is blocked on 15th, kena charged on 16th.......deep....

Means the online block card doesn't seems to work effectively, call directly HSBC to block card, replace new card and dispute

I also kena that Visa Provisioning Service...gone after 2 days..

sure not u buying kah?

https://www.crecso.com/visa-provisioning-service-charge/
looks genuine though...

transaction and posting date diff

Just got my new HSBC card after i requested the old one to be blocked.

So guys, please be extra vigilant on your cc.
No more auto saving your cc details on websites/platforms especially Shopee/Lazada.
Then double triple check on which online web you going to pay.
Then remember which hypermarket/shop you use to paywave on the POS terminal.

Yes i know for the sake of speedy payment & convenience , but trust me, that convenience will be the trouble to you later on.

Wish HSBC can use with Apple Pay Malaysia right now.


This post has been edited by Zaryl: Aug 17 2022, 10:10 PM

I always encounter this problem with HSBC "chat with us" function, I sent my inquiries to CS early in the morning. I did not expect them to reply quickly based on past experience and CS replied about 6 hours later but there was no notification that there was response from the app.

Do you guys face the same issue? Is there some kind of setting that I should update?

Need help. how to block the card?

my card also kena unauthorisation transaction, careful all. No people answer the call pun. really crazy with HSBC

Faster check your card now.

Anyone got email complain? no people reply

This post has been edited by edwin1002: Aug 18 2022, 09:59 PM

Same here. I'm on hold for about 51 minutes now. Can't reach the CS. Online chat only up to 9pm. Will try tomorrow at 9am. Gosh. I. Am. So. Cancelling. My. Card.

Too many people kena unauthorize transaction but HSBC really bad service.