I think it's also worth adding that the USD1 / MYR5 pre-authorization charge isn't visible in the HSBC website banking. Coincidentally I was checking the HSBC app when I noticed said transaction that took place yesterday. If I were to wait a few days like my friend, I would be seeing multiple unauthorized transactions for sure.

Like many here, my card also kena unauthorized transactions. So far 2 transactions.

Aug 10th goednlshop.com rm5
Aug 13th goednlshop.com rm99

Called customer care and nobody pickup. Online chat answered by bot without resolution.

I had temporarily blocked by card using HSBC app. Not sure if it help. But the step is:
Home > view more > manage cards > temporarily block this card

Good feature if can block/unblock like Bigpay, all cards should have this feature.

citibank & wise got

From the tnc , this block function should block new transaction that fraudster may used until customer service is reachable. Those recurring payment etc will still Jalan.

Very good features.

Click on app's ViewMore > ManageCards but got this "Services for this card r unavailable", need to setup?

This post has been edited by MGM: Aug 14 2022, 12:14 PM

No setup needed for me

Cant do it in Windows too, dont even have ManageCards.

This post has been edited by MGM: Aug 14 2022, 12:37 PM

I used iPhone and do it via hsbc apps.
Here is a screenshot

Thanks, u know what else bank have this features?

Ok maybe it is unavailable for Android.

Android also have this feature

I also kena unauthorized transaction for my HSBC CC too.
29 USD mentalscores.com
Called CS 1h still not pick up my call
Email to HSBC and CC BNM
Let see how they response

Seems only hsbc affected now, don’t see other cc thread reporting and my other card not shown such fraud *touchwood

If fraudster make that a recurring then we die la…

Managed to get hsbc CS this morning.

Been advised to raise dispute form via their website and make statement balance payment to avoid any charges. They will do refund after investigation.

Think I am going to cancel the card later. To get through the CS is a pain in the ass.

for sure the process of getting their replacement card will still take place...
but yea same now thinking to cancel after this once identify a new card to get...
looks to be a one off major fraud incident...but dont think they handle it well...

Is it normal to be in the waiting queue for an hour or more in order to get a customer service to speak to you? I'm currently waiting for 50 minutes already to speak to someone.

Don't waste your time. Go chat in web instead.

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