Equipment used :
ONU : Huawei HG8240
Router :

Speed tests on 100 Mbps plan


TIME Specialist and Distributor
JJ Choo
eComp Solutions
TIME Authorized Distributor | Pioneer Installer | Network Specialist | Coverage
Mobile Hotline : 012 429 9200
--------------------------------------------------------------------------------------------
Yeap CH
YQC Technology Solution (PG-0116813-K)
Time Authorized Distributor
T : 04-262 8601, 012-490 0601 F : 04-262 8601 E : yeapch@gmail.com
--------------------------------------------------------------------------------------------


This post has been edited by ezinger: Mar 30 2016, 08:10 PM

For other TIME distributor/specialist, please PM me your info. i'll update my post


Also if anyone has speedtest with the 100Mbps, feel free to PM me or post in the topic, so i can update my post.

Thanks

ts... latency for gaming ? ok?

I've played Diablo3 with my friends. They were using Unifi and Maxis, sometimes all 3 of them get disconnected and lagging while I'm smooth sailing.

Definitely the best ISP i've used for gaming. My gf can be torrenting and streaming and I'm not even affected.

waaa sound good enough... but sad news.. just check... shah alam not supported yet ..

Latency for gaming is good... lowest latency ISP currently in Malaysia.

anyone have setup tl-wr1043nd with time fibre before?

what setting should be use to dial, this version have unifi mode

HI Bro,

It should work fine, check out my PM for instructions.

Thanks.

u cannot use unifi mode. just use normal connection.

as unifi use vlan500 to make a connection. time dont use vlan to make a connection.

i manage both time n unifi in my office.

and i use this router to test them.
http://www.tp-link.com/en/products/details...del=TL-WR2543ND

work fine second time i tried

Saw a brochure in my mailbox today. Time 5mb Rm99 only. Any hidden conditions?

Great to hear that Bro !

Cheers

Dear Bro


Thanks for your interest in Time Fibre ,, Kindly check My PM for further details.

This post has been edited by yeapch01: Aug 26 2014, 05:27 PM

Can i get this service for damansara uptown / ttdi area???

Ok had my first ridiculous experience with Time's so called customer service.

Every now and then my connection will become crap. When this happens and I try pinging, I'll see time outs every OTHER second. This is also experienced when playing Diablo. I'll move for a second and then hang for a few continuously. This will go on until I reboot both my router and my modem.

2nd issue. Every now and then my wifi will decide it doesn't want to work. Even the access point name doesn't show up when trying to connect other devices to Wifi during that period. Again, resetting both modem and router fixes the issue. Explaining this to the customer service personnel prompted a question - so how do you know it's your wifi that's not working? WTF? Does your access point disappear when the PPPoE connection is out?????

Then proceeded to argue with me that troubleshooting should be done on LAN. I argued that I have no use for LAN even if it works as none of my devices at home use LAN.

So as usual, I reset my modem and everything was fine again. I said I wanted a replacement modem and router, as I'm fed up of having to reboot them every other day. Customer service told me that router replacement can only be done for free once. If I encounter other issues down the road, it won't be covered by warranty anymore. WTF???

Apparently a lot of customers have been complaining of the same issue, and Time's advice to them is to turn off the router when not in use. Again WTF??? This is quite impossible as there's always someone at home who'll be using the internet and I myself work from home every now and then.

So since I pay for 24x7 access per month, will Time start to charge me only every time I turn my modem or router on instead of a fixed subscription? The best answer came from the customer service agent. He argued saying the modem is free for life. Only the router is a one-off change. Huh??? WTF?? Does he even understand what I'm saying???

The agent was generally twisting and turning trying to weasel his way out of a proper explanation for things and behaves like a great know-it-all. Doesn't even have the proper manners to ask you to hold on. You greet him Good Evening and he answers you Yes? Usually I couldn't be bothered with all these mannerisms but the longer I spoke to him the more irritated I became. Great way to spend 27 minutes on the phone. Good thing I didn't have to REBOOT my phone due to it overheating.

I apologize for the wall of text but it serves as a warning for potential callers.


TL;DR - Time hardware sucks. Apparently cannot be used continuously or will overheat. This is CONFIRMED BY TIME's customer service. Customer service sucks harder. Should've just stayed with Maxis. At least their customer service agents had better attitute most of the time.

Dear Bro


Thanks for your interest in Time , Kindly check My PM for further details/

Have A Great day ahead !!!

Dear Bro

I felt sorry for the bad encounter you faced recently , kindly check my email to u on some suggestion I hope may help u.

Hi Bro,

Let me assist you to pinpoint your problem. Please excuse the TIME Customer Service coz sometimes they are not really technically-wise trained.

From what you've stated above, big possibility the Router is giving problem. The reason the Customer Service requested you to test on LAN connection is to further narrow down& confirm the root cause of the problem, it's part of the troubleshooting procedure. Please excuse if there's any misunderstanding from this point.

The Router is in fact carries a 1 Year Warranty unlike the ONU which carries a lifetime warranty as long as you are still using TIME's service. I know this is not a perfect arrangement as viewing from Customer's perspective, this is not right. Viewing from TIME's side, the warranty is not covered by TIME but instead by the Vendor/Manufacturer which is 1 Year, just like we buy Routers from the shops. Some routers do have 2/3 years warranty, but that's different story la...
We had previously voice out this concern to TIME & they have already looked into it, some customers warranty is over, they will also replace.

Advising customers to turn off & on the Router frequently, obviously this is certainly not a wise solution. The Linksys E1200 (I believe you are using this Router) is in fact having this intermittent connection drop issue due to its firmware issue. TIME's technical team has been notified 6-8 months ago...

Feel free to contact me directly if you need further assistance.

This post has been edited by jjj2: Jun 8 2014, 01:25 PM

Hi Bro,

I did not seem to get any mails from you.

Dear Bro


Sorry the mail the sent thru , sorry for keep u waiting .

Hi Bro,

I understand no company in this world can afford to provide training that's comprehensive enough to all their customer service employees to ensure they are 100% capable at their tasks and this is why a process is usually set up. Like you said, a troubleshooting procedure. I'm OK if the person is a still learning and a little bit slower at the job but at least try to maintain a friendly and professional conversation in the process. I didn't even mind the fact that I was not greeted when my call was answered and I greeted him nonetheless. It's not like I'm calling to ask for help and not paying anything for it. This is covered by my monthly subscription. When Time has no customers, they wouldn't even have a customer service department to start with.

I was telling him regardless of whether or not my LAN works, the Wifi radio on my router is still screwed and Time has an obligation to replace it. Rather than asking me why I kept telling him about my Wifi issue when he's explaining to me about testing on LAN; when in fact he was the one who asked me how I knew my Wifi wasn't working in the first place.

Also giving me a fed up sounding response when I couldn't give him a satisfactory answer as to which "Windows application" I was using doesn't really help either when in fact what he was really trying to find out was which Windows VERSION I was using.

I told him I've never had such overheating issues with all my previous routers before. And what's most ridiculous about his reply was the fact that he himself faces the same issue with his Aztech router at home!!?? Well if he has issues with his router at home, then he should be complaining about it to his provider, not telling me to accept it just because he faces the same issue himself!

I appreciate your reply and see that you have acknowledged the issue with the Linksys router as well. If only the customer service agent could've told me what Time is going to do about it, all this could've been avoided. When my Wifi doesn't work, it doesn't work. Simple as that. Even if I test the LAN ports till the cows come home, my Wifi wouldn't work until a reboot has been performed. Troubleshooting I can understand, but some procedures are just a waste of time, especially when this is a known issue to Time. And I definitely did not enjoy hanging on to the phone for 27 minutes listening to this customer service agent's attitude.

Seems like a waste of time to get Time to change it since it's bound to just happen again. So the question remains, what will Time do about my router? Thanks.

Bro,
Sorry to hear TIME giving so much problem. LOL

I hope my posts have not come off looking like I'm trying to undermine our Time resellers in this thread. Make no mistake, I subscribed through bro yeapch01 and his work rate has been immaculate. It's just disappointing to find certain things out like the router having known issues and Time not honouring a second exchange of it after signing up. Not forgetting the miserable experience I had with their customer service.

Hi Bro,

Glad to hear from you again. Well, the issue with the Linksys E1200 Router has in fact intermittent connection drops problem based on our tests. Some customers facing quite often of connection drops & some do not.
I hope the Customer Service is just following the SOP to pinpoint to the exact problem...you know Telco procedures la....

Please send us the Case Report ID & we'll help you to follow up.

I believe Bro Yeap has already started to help you sort things out.

Thanks.

No worries Bro

We are here trying our best to help...

Cheers

Dun worry bro , i am always here to assists , regret on the encounter you have to face with Time CS , i have email you some alternative proposal.

Can any Penang Time distributor PM me about the package available with Astro IPTV? Location: Suteramas Apartment, Lorong Bidor, Pulau Pinang

time got cheaper package anot
just need 20gb per month nia

Hi Bro, Please do check out my PM for more details.

Thanks.

Hi Bro,

Please do check out my PM for more details.

Thanks.

Dear Bro


Thanks for your interest with time

Kindly check your pm for more detail

hi guys, anyone have any idea this time.com can be apply to pv20
?? anyone got info ?

Dear Bro


Thanks for your interest in time fibre, currently PV20 is still not ready for service for time Fibre , we will update you accordingly when the Time Fibre is available there.

so sad...

Short review from me, been using time for about 6months. Connection is solid, never encountered any downtime yet throughout my usage except a short 5minutes few months ago. The E1200 initially works fine but after 2nd month, the router tend to hang often. Require restart to refresh back the router. I never turn off my router except if going outstation. Changed to old spare router (support wifi G only for now) and connection been stable so far

Thanks to JJ for the help with the application and "field' support haha.

Dun worry once available . we will Update you acordingly

Hi Bro...how are you doing ?

Time really flies...half year passed in a blink...Glad things going well now...

Well..you may try some higher ends Routers since Routers pricing dropping every week....

Cheers

Hi,

For those who are using Time, do they have data quotas which they enforce? Do they also throttle torrenting?

Seriously thinking about signing up.

Hi Bro,

TIME does not impose Quota limitation (except for their 100Mbps package which has 100GB Quota), all the rest of the packages do not have Quota.

Also, there is NO throttling on torrenting as well.

Thanks.

puchong sutramas apartment dont time right? Did time have plan on this?

This post has been edited by cj7: Jun 11 2014, 11:14 AM

Dear David


All Time Fibre Home Broadband do not practise data quota other than 100 Mbps Packages which has 100 Gb mobthly quota .

In addition Time Fibre do practise thottle on Torrent.


Thanks

HI Bro,

It's gonna take some whiles to enter Puchong area.

Currently TIME FTTX is not available yet.

Thanks.

Thanks jjj2!

Do or don't practise throttle?

opps typo mistake


Shud read as Don't practise Throttle.


Tks for clarification. sorry for typo mistake

replied.

ok.

Hi,


I need some help here with my connection. When i play Diablo3, i always get disconnected issue and latency will suddenly become very high in the middle of the game. Any idea how to solve this?

Hi Bro,

Can you provide more details such as your Ping/Trace route Results to your Diablo 3 Server ?

We'll look into it.

Thanks.

hi,

may i know the performance of time when watching video at
http://www.tudou.com/
and
http://www.youku.com/
will the wideo stream smoothly?

recently have packet loss to diablo3 US server routing



i try it later time see.

Yup Diablo 3 experience getting from bad to horrbile.

Already got kicked out of the game twice in 2 hours today.

Hi is time fiber broadband available in SummerGlades cyberjaya? Was told that certain parts of cyber like gardens residence and Symphony Hills already have time but not sure about SummerGlades. Thanks

Dear Bro


Thanks for your interest in Time Fibre ,Summerglades Cyberjays currently is still not Time Fibre ready , we will update you when the services is up!!

ok, thanks first...
because i dunno time can fully support xiaomi tv box or not.

Oh no that's sad news. But okay let me know if and when it comes up in SummerGlades. Thanks!

taman melawati have it already?

Dear Brp


Thanks for your interest in time fibre , Currenly time Home fibre is not available at Taman melawati.


Basically Time fibre is only for certain High Rise and condo and not available for landed property yet.


Cheers

Any plans for time fibre to be available in Kuchai Avenue?

any service at mutiara damansara?

Hi Bro,

It's gonna take some time for Kuchai Lama area....please do check out my PM for more details.

Thanks.

Hi Bro,

Yes, But may I know which building at Mutiara Damansara ?

Feel free to PM me.

Thanks.

Dear bro

Thanks for your interest in Time fibre , Kindly check your pm for further detail.

Is there any plan to offer this service to landed properties soon? (time frame if yes)

Sorry Bro...landed properties not at this moment, unless under some special cases.

Thanks.

i want to know about this area availability also

Thanks for your interest bro


Kindly check your pm for more detail.

Is the service down now?

Dear bro

Overall the service is generally ok, kindly pm more detail on the area and condo u stay for further checking.

Hi Bro,

Service is normal (Up).

Just that Overseas traffic that goes thru SG IX are experiencing some slowness since last week.

Feel free to PM me if you need Troubleshooting Guides.

Thanks.

nah was dunno why my pppoe authentication error called up and after 30 mins or so okay adi..

Hi Bro,

Glad it iss ok...feel free to buzz me should you require any help.

Thanks.

Wonderful , do let us know if further help needed

need to know urgently possible to upgrade time fibre in my condo and terminate contract earlier without the crazy penalty as moving to a house that has no time coverage?

Metropolitan Square block E got coverage?

Hi Bro,

Please check out my PM for more details.

Thanks.

Hi Bro,

Please do check out my PM for more details.

Thanks.

Dear Brother


Thanks for your interest

Metropolitan Square block E has Time Fibre Covered. Kindly check your Pm for further detail.

Is Time available at Pelangi Utama?

This post has been edited by lkhua79: Jun 18 2014, 11:44 PM

is time available in puchong?

Dear bro

Thanks for your interest in time fibre.

Kindly check your pm for further details.

Dear bro


Sorry to inform you that currently time fibre is not available in puchong yet, we will update you according when the services is covered in the near future.

Thanks

Hi Bro,

Pelangi Utama has been ready for service for quite some time.

Please feel free to refer to your PM for more details.

Thanks.

Is Kenanga Point Condo near Jalan Gelugor, KL covered ? It is near Kenanga Wholesale City.

Dear Bro


Thanks for your interest in time Fibre , Kenanga Point Condo still not covered for Time FTTH(fibre to the Home)

We will update you when the service is available in future.


Thanks again

Hi, is taman desa aman cheras (near leisure mall) under time coverage?

Hi Bro,

Are you referring to the taman there ? It's not covered for landed properties.

Cheras area gonna take sometime to venture in.

Thanks.

Hi Bro,

Sorry, though the area is FTTx ready but your condo is yet in service.

Please check out my PM for more details.

Thanks.

sadness, i see bad reviews here.
haih i thought of switching idiotic streamyx to another carrier. fed up of streamyx of being tel line disconnected, sound is like fax machine, internet line disconnected. 2nd time happening in my area.KJ area.i am searching for budget and cheapest fiber optic broadband or normal ADSL broadband which keeps my line secure no downtime or disconnected line. btw, i am using 1MB streamyx

This post has been edited by madspeed02: Jun 19 2014, 01:10 PM

Dear Bro


thanks for your interest in Time fibre , currently Time Fibre is not ready for taman desa aman cheras.

In general ,also not for landed property in for Fibre to the Home(FTTH) yet

Hi,

Please do let us know the building that you are staying/located in ?

We will check whether TIME Fibre is available there.

Thanks.

Dear Bro


Thanks for your interest in time fibre , Kindly check your pm for more detail.

kindly check ur pm. pm sent

I discovered this thread after just having applied through the online application. Called up CS after payment, they told me they'll call me back after processing within 14 working days. 14 working days?! Can someone tell me what's the average period of waiting for Centrio Pantai Hillpark? 14 working days is bloody long wei. Take my money so fast but take 14 days to reply :/

Hey Bro,

Do check out yr PM for more details...

Thanks.

Hi,


Here are the result:

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 6 ms cgw-211-24-0-1.bbrtl.time.net.my [211.24.0.1]
3 4 ms 4 ms 4 ms 223.28.26.41
4 15 ms 15 ms 15 ms xe-0-1-0-0.cr-02-glsfb.ni.time.net.my [223.28.2.
1]
5 11 ms 10 ms 10 ms ae-0-0.br-01-mciwg.ni.time.net.my [223.28.2.122]

6 11 ms 14 ms 14 ms 124.158.226.149
7 10 ms 10 ms 10 ms xe-0-1-0-0.cr-gw-1-sin-pip.sg.globaltransit.net
[124.158.224.197]
8 10 ms 10 ms 10 ms ae-1.br-gw-1-sin-pip.sg.globaltransit.net [124.1
58.224.42]
9 10 ms 10 ms 10 ms xe-0-6-0-7.r00.sngpsi02.sg.bb.gin.ntt.net [116.5
1.17.185]
10 10 ms 12 ms 11 ms ae-1.r20.sngpsi05.sg.bb.gin.ntt.net [129.250.3.1
46]
11 179 ms 183 ms 181 ms ae-3.r20.snjsca04.us.bb.gin.ntt.net [129.250.3.4
8]
12 177 ms 180 ms 176 ms ae-1.r07.snjsca04.us.bb.gin.ntt.net [129.250.5.5
3]
13 185 ms 185 ms 185 ms 192.205.37.57
14 189 ms 192 ms 191 ms cr2.sffca.ip.att.net [12.122.149.138]
15 191 ms 191 ms 194 ms cr2.la2ca.ip.att.net [12.122.31.133]
16 290 ms 192 ms 195 ms 12.123.132.209
17 198 ms 200 ms 199 ms 12.122.251.186
18 192 ms 190 ms 189 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.12
9.193.242]
19 224 ms 189 ms 189 ms paxonix-placeholder.lax1.attens.net [12.129.248.
118]
20 191 ms 191 ms 190 ms 12.129.209.68

Trace complete.