thanks

now upgrade to biz 5mb got free one month fee?

this month i just upgrade my home and office to unifi, but office unifi got free one month

i thought only new apply got free one month fee

Anyone here facing the problem whenever there is rain in your area, your unifi will be dead for a day? and then it come back the next day when something dried up?

This is so frustrating since last month and seems like TM do not have technician that is good enough to solve this permanently.

You are mistaken.

Unifi uses fibre optic cable which is not affected by rain.

i know how fiber works.
the problem is my unifi always down during raining and dead for a day until the next day.

Guys, can anyone help me here please.......

I recently migrated from Streamyx to Unifi.
But now I only have 1 Motorola DECT which I normally leave in the living room. So now I am without any extension for the master bedroom

I have a spare Panasonic DECT set after disconnecting Streamys. Can anyone tell me how to connect/pair the Panasonic DECT to function as an extension.

Thanks!

This post has been edited by Duke6480: Sep 24 2014, 09:57 AM

I managed to pair my old Motorola C401a DECT phone from Streamyx with my new Motorola C401a DECT phone from Unifi.

They are of the same brand/model, so I just followed the user manual.

You should be able to pair the Panasonic to your Motorola if both of them are GAP phones, but I dunno how.

Duke,

Here is the instruction on how to register a different brand/model of DECT phone to the base station.

Hope it works for you.

Thanks bro!
Much appreciated

Can't finish loading websites. Unifi sucks again. Still not fixing the submarine cable they mentioned.

During raining, I can't surf smoothly usually. I will turn off and on again after 20 minutes the rain stops and it will work fine.

If you are using the white modem and orange white router, it probably is the modem or router problem, I think you need to change your modem and router. These equipment are very low quality, that's why they give free.

The new version of silver modem and router provided by TM is better. But still the line will be affected during raining.

If really the rain is causing the problem, I doubt it is modem or router, even unifi ones. More likely the incoming cable or junction boxes have been compromised, faulty seals, exposure to rain n moisture caused shorting.

They mention 1 Oct not meh

I don't know actually.

As a customer I think they should send us update directly since this problem affects some much.

The old white modem that they supply is very low quality. I have asked their technicians few time and they admitted it. I requested them to change to the new silver color modem and see improvement.

I'm not complaining Internet slow down during rain. When it rains especially the heavy rain, it affects speed. Seems like it is unavoidable.

But for the problem encountered by Maxee is different, he said after rain, his Internet will down until next day. Which is why I think the modem has to do with it. To my experience with the Technicians, they will never check the outdoor cable or electrical enclosure boxes if they come and check.

really, i don't believe what u wrote is correct.

becos for 3 yrs, i used the old white modem and old router. not the best or strongest wifi but they r decent, served their purpose. rain? thunderstorm or dry like hell, no difference for 3 yrs.

the modem died after 3 yrs, changed to new one. i also changed to a new router myself. it gets better, not worse, that is true.

but, i really don't think the weather has anything to do with unifi modem or router per se. gotta be the external cables or junction boxes. or area specific or simply x in y cases, i.e. bad statistics result.

check a bit more, u know how those guys work... trace and physically give the ext line a check, been cases of rats biting n tearing up the cable... compare notes with yr neighbors, don't look just at the weather or the 2 boxes, u might find the answer.

if u can, change 1 or both boxes n see if u find improvement - that will get u closer to the answer.

This post has been edited by AVFAN: Sep 24 2014, 07:59 PM

Try to ask your neighbor whether they also affected in same case as your. If yes, then the fiber termination in your place got something error like water came in or etc.

If not, there must something happen. Are you live in high rise or terrace or bungalo ?

This is weird. How come the rain could effect the stability of router .

Was wondering if wan light not appear in the dlink wifi means wifi problem even when theres light on the huawei modem device?

I've been doing Internet marketing and selling for 9 years. Whenever I have problem, I'll call the TM customer service and they will send the technicians. The technicians will check and let know what should be fixed. The thing that I write is based on my experience. You sound like you are better than the technicians.

Every day, I browse over 300 webpages. So I have faced some Internet issues. If you want me to post a screenshot, I can post a screenshot of my browser history for today (Firefox and Chrome).

You are arguing that the raining internet slow down issue is due to outdoor cable or the electric enclosure boxes. If the cable has problem or the boxes had problem, you would have more likely experience slow browsing in normal time often, not just raining.

You didn't really know the electrical boxes did you? These boxes are weather proof which means water and wind can't go in. Usually problem doesn't come from there.

You should really ask somebody who is expert in the field first before you claim that heavy rain or thunderstorm have no effect on Internet speed. I have experienced it many times.

You know these raining affecting Internet speed issue, it is not just happening in Malaysia, in other countries like UK US also had.

I always report to TM and request technicians when problem. They will do the checking. After a few time coming to my house, they finally solve my issue which is changing all the equipment (Modem and Router). What I can tell you based on my experience is the new silver modem works better.

If you just need to browse local websites only, the old white modem probably work OK. But if need to visit foreign websites daily, then you need a better modem.

However until today during raining my Internet browsing would be affected. But after the rain stops, thing will be recovered. I have asked the technicians, they can't explain it also.

This post has been edited by lkcheng: Sep 24 2014, 09:54 PM