just now i receive this, so now only wait they come to install?

Dear Valued Customer,

Congratulations and thank you for choosing UniFi. We are now processing your order and pleased to provide more details including information on our next course of action.


Please find your Unifi subscription details as follows :



Product Name Service Id
High Speed Internet - Business Dynamic IP - 5 Mbps @unifibiz
InfoBlast @unifi.my
Business Voice 60950
TM WiFi
Favourite 5 null
null
null
null
null
Microsoft Office 365 (MS365) @microsoft365

For security reason, customer's service password can only be viewed and changed at myUniFi portal. Customer's myUniFi account details will be delivered via SMS to customer's mobile contact number as well as to customer's preferred e-mail after installation. Please ensure customer's contact details are correct.

Customer contact details will be verified by customer or customer's authorized representative with our UniFi installers during installation. Please ensure customer or customer's authorized representative provide a copy of customer's and (or) customer's authorized representative's NRIC during installation for our verification and record purposes.

Appointment :

null Wednesday - 23 July 2014 | Morning

Please take note that morning appointment slot would be anytime between 9.30 am - 1.00 pm and an afternoon appointment slot would be anytime between 2.30 pm - 7.00 pm.

UniFi Centre will be contacting you to confirm on your UniFi installation, 3 days prior to the appointment date. Kindly pick-up call from any of these 2 numbers: 03-22465000 or 03-80744000

Service Address:

House/Unit/Lot :
Floor Number : -
Building Name :
Street Type : LORONG
Street Name :
Postcode : 25300
Section :
City : KUANTAN
State : PAHANG
Your Information:

Name :
Phone Number : 0
Contact Method : Mobile
Installation Contact Information:

Name : MR
Mobile Number :
Office Number : 09-56
House Number :
Billing Information:

House/Unit/Lot :
Floor Number : -
Building Name :
Street Type : LORONG
Street Name :
Postcode : 25300
Section :
City : KUANTAN
State : PAHANG
Partner Info:

PartnerLevel3 Outlet Code: GPKL25 PartnerLevel3 Agent Code: GPKL2510
Important Notes:

For a cancelled/deferred appointment received within 24 hours of the scheduled installation date, a fee of RM200 will be imposed.
Please take time to read the starter guide, in particular the installation process. Certain aspects of this process will require your close attention to avoid any inconvenience or misunderstanding.
You can also refer to the complete information and video guide about the installation which will prepare you on what to expect on the installation day.
We wish to inform that you will be provided with standard installation cabling (currently no charges) up to 15 meters of internal fiber:- RJ45 and RJ11. If additional cabling length is required beyond what is provided in the standard package, extra charges will be imposed. These extra charges will be billed in your next bill. No cash payment is to be made.
You will have to hire TM's contractor or own contractor if you wish to choose optional installation. Labour charges are to be paid in cash to the respective contractor. If additional cabling length is required beyond what is provided in the standard package, extra charges will be imposed. These extra charges will be billed in your next bill.
If customer's premises is located in high-rise building, the cust omer is required to obtain the building management's permission prior to installation.
If the building already has internal copper cabling, the customer must terminate the existing fixed line broadband service (if any) to install UniFi since it will utilize the same wiring.
UniFi is a wired high speed broadband service and therefore, the most optimum service will be obtained if there is wired connectivity.
Wireless capability is provided as an additional benefit to the service. However, it is important to note that wireless connectivity has its limitations.
All equipment provided for the UniFi service come with a 12-month warranty.
A UniFi service installation is considered successful only if all the services offered are fully installed and activated i.e for the Residential package, High Speed Internet, Voice and IPTV services must be activated. Partial service activation is not allowed.
Please ensure correct and valid email address in order to receive billing and other notifications.
We look forward to meeting you and installing your TM UniFi service. Should you require more information, please visit our portal at www.tm.com.my/unifi or call our TM UniFi Center at 1 300 88 1221.


Thank you and best wishes.

TELEKOM MALAYSIA BERHAD

wtf, I just found out tm give me the wrong packages, i am upgrade my streamyx home 4mb to unifi, but now i think he give me business unifi

Product Name Service Id
High Speed Internet - Business Dynamic IP - 5 Mbps @unifibiz
InfoBlast @unifi.my
Business Voice 60950 <-----
TM WiFi
Favourite 5 null <-----
null
null
null
null
Microsoft Office 365 (MS365) @microsoft365 <-----

this 3 should be at business packages, and i receive this email

---------------------------------------

Thank you for Choosing TM UNIFI,
but we still yet cannot COMPLETE this ORDER because pending Documents from Your Side,


Pls be co-operation and Submit Document as below to Us A.S.A.P

Register under Company Name

1. Full SSM of your Company Register for Unifi
for Enterprise - pls submit Full SSM (3 pages)
for Sdn Bhd - pls submit Full SSM (Form9, Form24, Form49)
for Firm - pls submit Firm Certificate

2. IC of any Local Malaysian Director

3. Company Stamp on Unifi Form
(print out the attached document from this Email, Chop and email back)



Register under Personal Name

1. IC of the Applicant (front & back)

2. 3 Photos of the Office
a.) Photo of Outside Building Look
b.) Photo of Inside Office/Shop Look
c.) Photo of the Unit Number



This is a serious matter, it will affect your Unifi Account,
including Internet Speed, Penalty on Streamyx Termination, or Double Billing from both Streamyx and Unifi,
and might affect UNIFI Service & Termination in the future.


To avoid, please Submit Documents as mentioned A.S.A.P
--
Thanks and regards,

why after tm mess my order to business package, now change back to home package need me provide so many picture??

a.) Photo of Outside House Look
b.) Photo of Inside Living Room Look
c.) Photo of the Unit Number

if this SOP ??

after i receive the confirmation from tm upgrade to unifi, i get the appointment date is august, but today got ppl using hp call me say want to install unifi, can let they come install or wait tm call?

maybe can try WI-FI repeater or Wi-Fi Extender

so fast, my order confirm at last week, but need to wait until 1/8/14 can come install

every iptv also have different password, just like your unifi account.

when you install the unifi, tm will send one email "UniFi Service Order Confirmation", inside got the TM wifi username,
or you can goto https://occ.unifi.my/ to check your username and sent your password

after you login unifi portal, click the "Change Service Password", you can change your TM Wifi password there.

telephone is motorola
other is huawai

after i check

the modem is ALCATEL LUCENT I 240G T
the router is Huawei TRG212M
STB is Huawei EC6106V5

i think you need to change the wifi channel one by one testing, i did not have this problem

https://www.tm.com.my/Home/broadband/unifi/...ckages-VIP.aspx

Call Rate ​
​To TM fixed line ​FREE
​To mobile & other fixed line operator ​10 sen/min

this is what i get everynight



This post has been edited by whistleon: Aug 14 2014, 01:01 AM

no, is using Lan

this is morning i get



almost everynight will become slow

you also use the TM router? today got TM agent call my office ask want to upgrade to unifi, i say about the slow speed at night, the agent say is router problem, wtf, if router got problem why give to customer

any router recommended? WIFI is important, now the router WIFI is so bad....

need wifi range good can try ASUS RT-N14UHP
got 3x 9dBi high-gain antennas and an enhanced power amplifier
but not GIGA LAN and dual band

i dont think got this type of router, normally will be 4 LAN port + 1 WAN port.
Printer can use USB port, some router support USB Print server

i have no problem with youtube, i can watch 1080 without loading