Slow browsing on eBay, Amazon and Hotmail. It is definitely problem from TM side. I have connected to Yes to visit these sites, very smooth. With their sleeping attitude, they probably wouldn't detected the problem now and fix it.

You're shopping a lot.

Affected my online activities quite seriously. Not just US websites, other countries' sites also slow. I was beyond sick on this company.

I made an online complaint to this website http://complaint.cfm.org.my/index.cfm before. It's simple. I just post the complaint with the compensation requested on their site and they forwarded it to TM next day and then a TM staff called me to discuss about it. The process is quite fast.

I'm not sure if the procedure still the same.

They will always try to deny their error if they call you. But since this issue is obviously their problem, they will probably rebate you but the amount may be not much.

I just read the news up to this sentence 'The faulty AAG cable also means that virtually all Internet Service Providers (ISPs) in Malaysia will face a similar issue'.

I'm sorry I can't agree. Today I have used YES for my online works whole day, it is smooth as usual. I can give an example like browsing Amazon.com. YES access the site quickly but when access with Unifi, it takes almost 15 seconds to land on the homepage.

TM really is...

I'm not sure about YES route. The article says all ISPs in MY.

Unifi slow loading on pictures and graphic of foreign websites. Look like their cable not 100% fixed it yet. Useless TM. Should have sent updates on progress of their restoration..

YES can save you a lot frustration now, it is smooth. Though they claim all ISPs in Malaysia and Asia Tenggara will be affected.

Faster than Streamxy 2mb but not as fast as Unifi.

Can't finish loading websites. Unifi sucks again. Still not fixing the submarine cable they mentioned.

During raining, I can't surf smoothly usually. I will turn off and on again after 20 minutes the rain stops and it will work fine.

If you are using the white modem and orange white router, it probably is the modem or router problem, I think you need to change your modem and router. These equipment are very low quality, that's why they give free.

The new version of silver modem and router provided by TM is better. But still the line will be affected during raining.

I don't know actually.

As a customer I think they should send us update directly since this problem affects some much.

The old white modem that they supply is very low quality. I have asked their technicians few time and they admitted it. I requested them to change to the new silver color modem and see improvement.

I'm not complaining Internet slow down during rain. When it rains especially the heavy rain, it affects speed. Seems like it is unavoidable.

But for the problem encountered by Maxee is different, he said after rain, his Internet will down until next day. Which is why I think the modem has to do with it. To my experience with the Technicians, they will never check the outdoor cable or electrical enclosure boxes if they come and check.

I've been doing Internet marketing and selling for 9 years. Whenever I have problem, I'll call the TM customer service and they will send the technicians. The technicians will check and let know what should be fixed. The thing that I write is based on my experience. You sound like you are better than the technicians.

Every day, I browse over 300 webpages. So I have faced some Internet issues. If you want me to post a screenshot, I can post a screenshot of my browser history for today (Firefox and Chrome).

You are arguing that the raining internet slow down issue is due to outdoor cable or the electric enclosure boxes. If the cable has problem or the boxes had problem, you would have more likely experience slow browsing in normal time often, not just raining.

You didn't really know the electrical boxes did you? These boxes are weather proof which means water and wind can't go in. Usually problem doesn't come from there.

You should really ask somebody who is expert in the field first before you claim that heavy rain or thunderstorm have no effect on Internet speed. I have experienced it many times.

You know these raining affecting Internet speed issue, it is not just happening in Malaysia, in other countries like UK US also had.

I always report to TM and request technicians when problem. They will do the checking. After a few time coming to my house, they finally solve my issue which is changing all the equipment (Modem and Router). What I can tell you based on my experience is the new silver modem works better.

If you just need to browse local websites only, the old white modem probably work OK. But if need to visit foreign websites daily, then you need a better modem.

However until today during raining my Internet browsing would be affected. But after the rain stops, thing will be recovered. I have asked the technicians, they can't explain it also.

This post has been edited by lkcheng: Sep 24 2014, 09:54 PM

I'm not expert. I ask help from technicians to check for problem.

Oct 3 and still experiencing slow browsing on some simple websites. TM continues to suck. Useless TM management.

YES has been smooth all the way during the so called submarine cable damaged period which TM said it will affect all ISPs in Asia Tenggara...

Last month already had submarine cable damaged. This month only start fixing or what..

People have to search for their update not they send over to users. Poor...

Well first they said all ISPs will be affected. But YES doesn't have problem.

No update send to users with such serious problem. When it comes to bill payment, they are so active sending update.

This kind of style is really backward.

They want to make people can't tolerate with them. Can't blame anyone.

Might want to test also Time. Just the cost will be too high if using two or three ISPs at the same time.

If it is used for work, you can try using wireless YES as back up. If your area was in YES coverage, it should work.