call 1-300-88-1221. tell them yr problem.

they'll ask you to switch off everything, they will refresh on their side.

also, i suggest u do not turn off modem n router off all the time - this is not good for speed stability.



just happened to read yr posts... sharing my experience...

this is interesting...

i know for some time now that they offer upgrade 5->10 for rm179.
what made them offer u rm139 instead of usual 149?
negotiable if no new equipment replaced?

i hv been on 10 for 3 yrs now, rm199.
offered 20 for rm229 instead of 249 but i hv no need.
asked before how to get rm179, was told need to terminate, reapply for rm149, then upgrade to 179 during promo... troublesome...

so, just wondering what i can do to pay less than rm199. i do not need any new router or new hypptv box. anyone hv any tip? tq.

This post has been edited by AVFAN: Aug 6 2014, 05:31 PM

i will call them soon, thanks.

no, it's good that way.

... the modem is life long warranty, if kaput, call to get new one.

... the wireless router 1 yr warranty, works but is weak, not so good; if u can spare a couple of hundred rm, replace it with a more powerful "unifi certified" one - this will increase the wifi strength and coverage, possibily more stability all round.

i get this kind of problem about thrice a year. usually last a few minutes, rarely more than that.

when i get that, i switch off modem n router, wait 10 secs, on again. works 4/5.

if it doesn't work, i call unifi to reset. switch off, wait 2 min, always ok.



one thing i shud add: - the orig dlink router from tm unifi works but is not so good. the sooner u replace it with a better router, the happier u will be. 9.x upload/dwnld ethernet or wifi all the time, no complaints.

improving the range and strength is what everyone wants... some do with power adapters, some homeplugs, some wifi repeater, some just replace the wireless router, some go dual band to use 5ghz instead of the usual 2.4ghz.

which one is best may be dictated by specifics of the place and what kind of equipment in use. online hd games and streaming iso video/audio may require more than ipads.

if yr area of coverage is not that big, say a typical 2 storey house, i personally think a replacement with a more powerful wireless router might do, economical too at say rm200-300 and no messing with wires. highrise with 8-10 wifi on one floor can be tricky as there will be crowding on all channels. but one thing for sure - the orig unifi dlink router is not very good.

think u need rm>400 to get dual band. aztech, tp link and asus seems popular. users seem to say use of 5ghz is good for highrise where there is a lot of users and channel crowding on 2.4ghz. and, it seems it works good in a smaller area with clear line of sight as the attentuation at higher frequency is higher, more power required.

This post has been edited by AVFAN: Aug 11 2014, 10:37 AM

i do not hv much experience with routers except for the unifi dlink one and my replacement, asus rt n12hp - a common 2.4ghz router with twin 15" antennae (looks like twin towers!), rm199. it has served me very well, much better than the orig. simple to install, unifi compatible, no additional wires (straight replacement), wifi all good in my area of coverage. and i suspect this router is also more stable for ethernet.

i decided that against spending more on higher asus or tp link models, dual bands, etc. because there isn't much wifi congestion in my house (no need to go 5ghz) and i only need stronger and more stable signals (is this called wifi extender?) within a 50ft radius (w/o excessive objects all over the place) to cater to a few devices.

reading all that i hv, it seems diff people hv different experience with diff brands, models, area to be covered, etc. so, may be hard to say 5ghz is best or brand a or model x is best. perhaps, for new unifi 5mbps user, best first step may be to try a so called high power (long antennae) router for rm200 first. if no good, then consider 5ghz or homeplugs, etc...??

This post has been edited by AVFAN: Aug 11 2014, 05:27 PM

hmm... isn't this a modem-wireless router, i.e. 2-in-1, like they use to give for streamyx?

if so, need to buy new modem plus new router if not satisfied with it?

This post has been edited by AVFAN: Aug 11 2014, 06:56 PM

there r always some dissatisfied customers for any product; just be sure not too many.

one thing, this router stays cool, unlike the unifi one which gets quite hot.

i expect the router to stay good for 3 yrs (3 yrs warranty), after which it is ok to change to a new one. as technology improves, i m prepared to change new every 3 yrs be it router or androidtvbox or ipad or mobilephone...


about using dual band, if too many devices, i think may not be useful because u still get the same bandwidth for what u pay to unifi.

This post has been edited by AVFAN: Aug 11 2014, 09:58 PM

i dun think u can "transfer"...

for yr new house, better not assume unifi will come in rightaway becos the next road has it. it will depend on how they plan the next batch of ports, panels, enough demand, etc. also, not uncommon newly completed houses take 6-12 mths for unifi to activate.

for yr needs, best to apply asap for new house, see if they accept now. if they do, that's good news. if not, the wait is unknown.

hopefully the timing is perfect near perfect. the difficulty arises when u r ready to move but no unifi yet. then, u either delay the move or find some other wireless broadband to use temporarily. u r not alone, this situation happens to a lot of people.

ah... yr house is renovated one, not newly completed...

since this house had unifi before, it will depend on if any port available then.

in this case, some kind of "transfer" maybe be possible, u will need to talk to them.

i changed to this one, all good. my devices similar to yrs.
https://forum.lowyat.net/topic/2764213/+80

is the router admin password really important, any special reason?

i had thought the unifi password being 15 digits or so would be safe enough...?

ok, i thought so too - if yr wifi gets accessed.

more security issues in highrise, many wifi users, some naughty, dark users...

the reason i haven't changed that password in years is becos there r already 1 hundred id/pw to remember for so many things in our "modern" life. only solution is writing them down in a black book but if u lose it, big trouble. so i try not to change from default as much as i can.

anyway, thanks. will change it!

no.

either u get the guy in the shop to do it for u (u need to call unifi for password, not the wifi pw) or diy by watching the video i posted in that thread.

not difficult, just a few minutes n u r back in biz.

ya, of course you need the user id u selected during yr unifi installation, something like abcxyz@unifi (no .com).

if u hv forgotten, can also ask for it too when u call unifi.

unifi modem and router are cheap stuff.

the sooner u change to a better router, the happier u will be.

modem can keep as it is under life time warranty. the one i have, (alcatel-lucent?) seems fine... but changing router improves everything...more stable, consistent speed, stronger wifi... in my case.

i hv only experienced the orig router and this as replacement:
https://forum.lowyat.net/topic/2764213/+80

popular brands are aztech, tplink and asus, so do read as much as u can and see which one suits u most!

i also think yr stb is kaput. call them n change it.

my stb was used for a week upon installation, then bundled up in a drawer for 3 yrs. last week, i put it on again, works like a charm but the foc channels r still crap. so, back in the drawer. decent channels, u pay very month... dun like, just like astro.

better spend rm300-400 one time on an androidtv box to get a lot lot more since u r already paying for unifi, a good stable broadband. use it to the full!

This post has been edited by AVFAN: Aug 16 2014, 07:24 PM

read this and associated links, ask questions there. many people there can help u choose:
https://forum.lowyat.net/topic/3126605