If many of you are aware, this Blue Light Of Death is no stranger to you, especially for those hardcore PS fans.

So I've just got my PS4 Camera Bundle today which I've preordered from Qisahn (Singapore), with 3 games on hand - Battlefield 4, Call Of Duty, and Injustice Gods. Like any of you, we all got excited when it arrives at your home, with that feeling of "Damn my christmas came early and I'm gonna stick my butt at home for weeks before getting laid by girls". So I unwrapped my parcel and gosh, amazing console, fantastic look, and hell somehow all the price hike from the government has seem unimportant (for a short period).


Beautiful isn't it?

But happiness never last. Things that I've feared the most before my arrival of PS4 happened - Blue Light Of Death.
http://kotaku.com/ps4-blue-light-of-death-...-yet-1465979487

I've connected everything accordingly as instructed and my TV shows - No Signal.

I've checked again on all the cabling, and I even change the HDMI cable as I read somewhere that Sony's HDMI was a cheap one. But still - No Signal.

I'm starting to get panic, a dejavu. And so, i went to the net and search for every method that is possible.

I checked my HDMI output and there might be an issue as stated from link below:
http://www.ign.com/wikis/playstation-4/How...eshoot_PS4_HDMI

and

http://www.gamefaqs.com/boards/691087-play...33316/764917405

I checked and nothing went wrong with the output, and still no sign of detecting my PS4. Then I found this site:
http://gamingbolt.com/ps4-list-of-errors-f...k-screen-issues

Went through everything in the list -
1) HDMI Output check - Output looks well but no signal
2) Safe Mode - Well how am I suppose to see a safe mode when there is No signal from the console. (And I've tried it for 1 hour).
3) Updating the software - Ok I've downloaded the update into my USB, plugged it into my console but same thing happened, no signal. Worst part is, my console can't detect both my USB and dual shock. Bare in mind that my dual shock is working when I plugged it into my laptop to charge its power.
4) Remove the hard drive and replace it back again - Tried and still no signal. It's like giving the console a CPR but no sign of life.
5) Power Supply - Tried it few times but it's the same, no signal.

Losing my faith, I called Sony Service Centre The Curve @ 1300881233. But funny thing is, the operator told me to call at PS service centre @1800814963 (Apparently this is the PlayStation service centre). Now things just got interesting - As usual, I've addressed the issue and the guy confirmed with me that - "Your hardware got problem, send it to service centre." I was like wow, that was fast, and this shows that they are aware of this.

With no choice, I have to send it to the service centre at The Curve.

Packing up the console with a mixed emotion of anger, frustration, disappointment, and sad. I drove all the way to The Curve and look for the centre.

I told the counter about the issue and all she can say is that "You have to leave it here for a minimum of 7 working days for our technician to diagnose and check. Then only we can give you a feedback where is the problem and then only decide whether we are to exchange it or not."

I was like WTF are you guys not aware of this issue?! One more thing is, they said they can't do anything if it's purchased from Singapore because it is not a Malaysia regional. Correct me if I were wrong, but isn't Malaysia and Singapore and the rest of South East Asia sharing the same warranty regional?
http://ap.ign.com/en/news/10388/sony-intro...south-east-asia

I was like, did you guys even aware of the news? I should have take a photo of the people there who said this to me. I might be wrong with the news, but if it were true, then this people shows no professionalism and they are basically not getting the latest updates with their newly launch products! Shame on you Sony Malaysia!

I told them to double check on the warranty and I guess they somehow realize that they are wrong, or maybe they don't feel like wasting time on me. Now I have to wait for their feedback on whether or not I'm getting an exchange, or pay for service, or this console will just say good bye to me with no refund or whatsoever.

Such a disappointment on Sony Malaysia. Frustration on the service. Who should be blamed?

Qisahn (Singapore) - Which I've made my order?
Sony PS4 or the supplier - The broken hardware?
Pos Laju - For maybe broken up the staff when they are doing their job?

P/S: US Region have a strong community where gamers feedback and words will not be taken lightly. What about us in Malaysia or SEA? Is there any strong community?

Damn this is shit!

This post has been edited by inyourheart: Dec 22 2013, 02:45 AM

This is precisely why I avoided buying Day 1 release. Early adopters are beta testers who suffer the inconvenience of faulty hardware. I really feel you bro, my PC has been away for 8 weeks JUST to claim warranty via Viewnet and it's not back yet.

What's recommended is to wait a few more days after the fanatical fanboish dies down and buy it on the spot to test units in the future.

Sony USA is replacing the faulty units around 3~6 weeks, according to posters.

Blaming anyone doesn't help the situation, since the best course of action desirable to you is to get it fixed ASAP without the burden of extra cost.

I doubt Sony Malaysia will heed your concerns since the PS4 will sell out anyway and they're still busy with supply and demand and all those promotions. One unhappy customer is not going to matter to them.

Sorry to hear that bro.

This happens unfortunately. Best person to blame is Sony Malaysia. 1 to 1 exchange is in order. Fastest way to get it sorted is to go to small claims, file a complaint then slap it on Sony Malaysia. And tell them if they don't change then you proceed with small claims. Rm20 for filing fee. Do it on Monday would be best.

Wow, bad luck.

So, so glad my unit is fine.

I heard for US/Europe, they will exchange it for you, no questions asked? Courier arrives with a new unit and switches with your broken one.

Somehow I had a feeling this is how it will go for us, it's Malaysia after all. They're probably delaying you because PS4 is in short supply, Sony should know very well about DOA PS4s by now.

Sorry to hear about your troubles, tough luck.

You bought it from Singapore, any one to one has to happen over there. Why isn't Qisahn replacing the console for you? Sony Malaysia is obligated to fix the issue for you,but not immediately. Nothing like that in the regional warranty. So 7 days isn't insane.

This post has been edited by refnulf: Dec 22 2013, 12:03 AM

One unhappy customer is not going to matter to them, is depending whether they are being professional as per their brand or not, and I don't think there should be any excuse they should give like what you've mentioned, so unprofessional from a big brand. It's really disappointing when the counter is not even aware of the issue and playing a job when a normal recorded phone operator can do.

I've already sent an email to Sony Malaysia. But I doubt that they will take any immediate action or being aware of this issue like other region. Anywhere that I can share it so they can take it seriously? Since people inside might be the 'same' person.

Yes they are replacing it. However the counter is only saying the 7 working days procedure, and they are not aware of this issue. By knowing typical Malaysian working style, I doubt I can get any replacement within the given date.

I believe the SEA region warranty is true and one to one can be happen here.
http://ap.ign.com/en/news/10388/sony-intro...south-east-asia
http://asia.playstation.com/sg/en/regional_warranty

But I guess they are not aware of this.

my ps4 have a problem that after update to 1.50 firmware... then restart... the screen show nothing.. but the light is white, mean that my console is still running... anyone have the same problem with me ?
before i update to 1.50... the screen works and i can use it.. after update, the screen show nothing =(

I'm not sure with your problem but apparently the system now runs 1.52:
http://asia.playstation.com/hk/en/support/...ysUpdateHistory

i today only get my ps4.. i didnt connect to internet.. i straight update with the 1.50 firmware which already inside the ps4.... then this shit thing happen =(

inyourheart, it is covered under the regional warranty which is why Sony MY even entertained you in the first place. Since it is not a Malaysian set, I believe what they are trying to tell you is that they won't offer any exchange on-the-spot and they will go through the routine RMA process.

are you going to extend the warranty? have you tried asking sony MY?

had same prob last time when i bought from amazon .. got my replacement 5 days later

have u tried to get Qisahn to replace it?

I've contacted to the US region and they told me that I will most likely get a new replacement since the console is new hence there won't be any technician that is able to fix it. So if the US can't fix it with parts, then Malaysia won't fix it. However the SOP working days still applies.

It's weekend and they are enjoying their weekend break. What a work-life balance they have.

I've sent email to them with has already forward to their manager. Will get reply on tomorrow. But anyhow it will be a replacement, and it's just the matter of time.

So much fun of Pre-order products, and I'm the lucky one out of the 0.4% claimed from SONY.

From what I read, they'll replace with a refurbished set with the exact same materials, etc.

But I'd actually follow up with the place you bought it and ask them to send a replacement, the item is new and you pre-ordered it. Sony would only be a 2nd choice since they would most probably only go through the RMA process with your issue. Keep us updated with the progress! Interested to see how Sony (M) and Qisahn handles it.

I've sent email to both Qisahn and Sony Malaysia, as well as PS Asia. I doubt SONY Malaysia is aware of the issue, and as per what the service centre told me, I'm the first they've encountered and it means they seriously had no idea on this. But what anger me is aren't they supposed to be updated on this issue that hit worldwide. I believe our game community or industry in Malaysia is not strong, which mean they do not take our word seriously.

This is what the person from US Region told me:


So yeah. Let's see how they will deal with it.

But I'm just curious, is there ANYONE ELSE encounter the same Blue Light Of Death Issue in Malaysia/Singapore? Or just me?

In this case, Sony US isn't the global headquarters. So I wouldn't take their word for law. How each region handles this warranty bit is going to be interesting though. Each region has always had their own way of doing things, and now there's this regional warranty bit that can be interpreted in a number of ways, thanks to the terms and conditions being pretty vague. Sony could turn away people for not buying their items from the proper stores even.

Anyway, we'll have to see what they say. Hopefully they get back to you soon.

i had my old ps2, was the first batch during the japanese launch and its still working till now..
in fact many ppl said that the first batch of ps2 at that time was the most durable, with high quality lens and hardware, during the revision, sony opted for cheaper parts from other manufacturer to cut the cost down thus causing issues in other batches. My friend has 3 ps2 spoilt and finally he gave up.

its juz matter of luck thing. It doesn't mean that you buy it 1 year later, the situation going to get any better.
Warranty claim still take as long.

Theres always cases of like this, in every product launch.

And I am the one of the lucky person out of the 0.4% who got this:
http://guardianlv.com/2013/11/sony-testing...enormous-sales/

This really sucks though, retailers/sellers need to be responsible and have to replace the units on a one to one exchange the first week or so. This is not rocket science and they wouldn't get away with this in the US. I'm tired of hearing about retailers/sellers that are not replacing the units and just saying they'll RMA as per usual. One to one replacement should be the way it goes. I say make a huge fuss about all this, write to the newspapers, and not let anyone get away with this madness. You don't buy something new and have to wait 2-4 months to get it back to use it just because it was DOA.

Depending on the responses you get from Sony (M), Qisahn, it might be time for some necessary feedback to be written for them.

I second this, even thou after overseeing how courier services in Malaysia handled the parcel . Consider myself or you very very very lucky already . Tough luck and hope to hear any news from ts about the console!

Sony MY service really below par... just like my Tablet Z. Barely 2 months old and it is registering ghost touches due to bloated rear panel. Sent back and still same problem. Sent back for 2nd time with a warning. Either fix it or refund. Went back and spam their FB postings daily. After a month, they replaced with new unit without questions.

you got that right.my fren's old ps3, 1st generation, even the controller stickers are in japanese (and made in japan) died around mid 2012.still remember it costing him rm2k+++ during launch.
old PS machines made in japan really lasted.nothing beats japanese QC.compared to ones made in china.

I might be long gone from the console industry, but I can still see that Malaysian gamer is not been taken care of like other region. Hence the waiting game and ineffective action. I've send letter to PS Asia too, if there's no news on Monday then that's it.

It's not that I'm being kia-su or what, but it's the professionalism from them to us as a customer. How can they are not aware of this when it is happening big at other region? It goes to CNN news and other game magazine news.

Did you use Pos Laju service? Coz mine is. And funny part was, I need to go all the way to their office to take it myself! Worst part is, you won't want to see how they handle your parcel. I didn't see mine, but I sure saw how they did on others.

Bro if i were you i would ask 1-1 replacement from qisahn instead of getting a repair . For that repair alone they would ripped apart your new machine and replace maybe refurbished parts. Just trigger the the lemon law sure they replace it for you in Sg I mean

This post has been edited by shikimori: Dec 22 2013, 11:34 AM

the only way u do right now is ..
register ur ps4 sg set(hope it is sg set) warranty at sony Malaysia website.

2nd
send to the curve sony centre

3rd
waiting sony replace

No one can repair this because this is new console which mean parts are not available. I've spoke to the US region and they said ppl will most likely getting a replacement because they can't fix it now:

1. thank you for testing the machine for us.

2. for those who are not aware, ever since the ps2 days,even the ps1, there are DOA units. just bring it to the sony centres, they will take care of it. my first problematic console was ps3 with wifi issues, brought back to sony centre in Atria, Singapore, they exchanged it with a new one, with no questions asked. thats why it pays to get the official malaysian units. i remember when YLOD issue, sony offers a new unit with half of the price. so there are mechanisms for the repair or exchange.

3. sony techs DO NOT replace parts with refurbished units, they have internal standards and audit teams to answer to if they do that. its a standard thing in any electronic manufacturing company. and the competition in the industry is fierce.

lulz.

All Sony console warranty goes to SEA region now. So there's no such thing as Singapore or Malaysia or Thailand. As long as it's SEA, we all will benefited from the warranty, unless if I'm wrong.
http://ap.ign.com/en/news/9141/playstation...-date-announced
http://ap.ign.com/en/news/10551/philippine...e-sea-ps4-party
http://ap.ign.com/en/news/10388/sony-intro...south-east-asia

When you bring it to the centre, are they aware of the issue at first? Or they are like chicken who found themselves lost in durian farm?

they just checked my machine on their system, took it and gave me a new unit. on the spot. no issues what so ever.

@TS seriously sorry to hear that , can feel u how disappointed after so excited and and this happen (potong stim kao kao )

i think u should ask qisahn to replace a new set for u. Most seller have 1 to 1 exchange within 7 days maybe losing some courier fees.

don t hope for sony malaysia , they seriously suck , most of them do not know much of their own product

Cheers bro

I guess they are aware on the problem and all prepared on how to deal with it. Don't need to have their customer to wait for the ***** time

Couldn't agree more on Sony Malaysia part you mentioned.

I just need to wait for both Sony and Qisahn's reply. I will see which one will provide a fastest solution. Sony says they need MINIMUM of 7 WORKING DAYS to diagnose (sounds like they can fix this new issue) before sending feedback, and suggested me to call them on late Tuesday to check, not them to call me.

Hi All,

Actually I have facing the same problems as the TS mentioned.The blue light keep flashing forever and will turn into white light.

No TV signal showing at all.

My situation is exactly same like TS ,I bought my SG set from Impulse Pbbseller.

Directly call the Impulse Mega Store to notify him regarding this issue.
He told me need to go through RMA process and he say he cannot do anything for now.

I asked him is possible to get replace one to one exchange. He said not applicable as this is just for those US sets not asia sets

However,he ask me to pack all the console,HDMI cable,Power cord into the original box and send back to him to see if what he can do for me.

I actually already register my console serial number under Sony Playstation Asia (Malaysia) and my warranty period is valid until March 2015(15 Months) eventhough my set is SG sets.But it should be ok since Sony Warranty are SEA regional for PS4.



If that is the case,how do need to deal with this situation?

1.Send back to Pbbseller and waiting from his news.(I guess he will also help me through claim the Sony Warranty Process,still hope will replace a new set for me,but I guess won't)

2.Directly email and call Sony Directly and send to The Curve repair center ?(Quite inconvenience for me since I am from Penang and quite hard to follow up,some more not sure they will replace 1-1 exchange or just give you refurbish set)




Actually I have go through the Malaysia Consumer ACT 1999 and I found this paragraph
However,I not sure whether this appropriate for my case as I never facing issue in buying defect electronics consumer products,is it got any policy like refund or 1-1 exchange within 7 days or what?

I know this is applicable in Tesco but it is applicable for Sony or other shop retailer?

Actually postage deal for console is quite risky as you cannot test the console on the spot anything happen could be quite troublesome...

@lim360

send to impulse, he will try n get those done for you..
my dualshock3 previousy had issue (SG warranty) and he settled it for me..
but it takes some time..

feel bad for those who are affected..

on the side note, i think poslaju handle stuff better than SKYNET!
FXXKING HATE SKYNET, i used skynet far less than i use Poslaju service but they manage to screw up alot of my package..

my tekken tag tournament CE, with a HARD WOOD casing, they manage to break it!
its made of wood, and to break it you really have to like throw it really hard or intentionally wanna break it!

and yesterday my PS4 arrive in a wrecked box, with one corner of the box soaked in water..

SHITTY SHIT

This post has been edited by prazole: Dec 22 2013, 12:35 PM

Apparently we all can't test the console even if we bought it on the spot. So it's not valid. You can try asking the shop whether they allow you to test or not, but my bet is they don't allow.

This is the service we all received. Why don't you inform the authority as well? Else they won't take us serious!

well when i bought my 2 ps3 slim from sony centre here in kk sabah, they allow me to test on the spot... maybe different shop have different policy...

the last time i do testing for electronic item before leaving stores was those lampbulb i buy in ikea.
i test none of my device on the spot..

but DOA item should be one-to-one exchange..
its very unfair to make them wait ya..

this is not sellers fault its sony's part of problem

Hi In your heart,

I already email Sony Regarding this,at the same time,I also inform Pbbseller.

I will see both of their feedback I will decide to see go for which direction.I really hope Pbbseller can 1-1 exchange for me.
Pbbseller is very supportive guy as I know based from my previous purchase experience from him.I am quite upset when he say he not able to anything for me just send him back the console.

I love Sony(Not the Sony Malaysia) and Pbbseller all this while and hope both them not disappointed me.After all,PS4 is not a cheap product and it cost almost RM2000, you just cannot buy a new one just like that.

Unless it is a RM 20 products,then it is different story.

Was it newly launch? Yeah probably different shop diff policy.. This is what I found from Qisahn:

Problem is retailers like Impulse are also facing stock shortages from the supplier so for him to provide a 1-to-1 will also be difficult if there's no ready stocks in the shop.

Sometimes, it's not just the matter of the price, but it's the treatment and service we should be treated! Imagine you ordered a RM100 or RM5 char kuey teow, and you found out the kuey teow has a strange smell and there is some insects inside? What do you really want them to tell you at the end? Replace it at least!

well that time ps3 slim was newly launch in 2009 if not mistaken, they allow me to test first before buying it, same with my second ps3 slim.. i preorder ps4 from them as well but they do have any stock yet

consider as regular customer btw

I must say that's a great one since they allow you to test their newly launch PS. But so far even in other region like US, they don't get to test their PS4 on the spot, because it is like "You take it or leave it".

You better ask them whether they are aware of the BLOD issue for your PS4 and how they will deal with it.

but in US they can like exchange without much questions being ask, here in malaysia you know la haiz

I think this is the normal mindset that we all have. We always leave it by thinking that they have a shortage. But I don't think this is the correct way it should be done. They should at least aware of this issue hitting worldwide, and be prepared of it in any way they should have, but not giving lazy excuses like having shortage of throwing it back to SONY.

Ya agreed totally agreed with you.We should ask for replacement for the least.

Because we malaysian or SEA people always tend to forget quickly. US game community is BIG, and outspoken. They can be united and make the brand full of shame and hit a low sale. They will speak it in public and demand for proper explanation.

just curious guys, when u guys buy your gaming console from game shops or sony centre, they don't allow you to test it?

This post has been edited by Gaia34: Dec 22 2013, 12:58 PM

Ya,I understand on his situation,this kind of situation everyone also not hoping it to happened ,I will wait both sony response and impulse then will decide what to do.

I do think that all the retailers, or shop or even SONY Malaysia, should start improving and take one step ahead. Amazon is being professional and act quick:
http://www.geekwire.com/2013/sony-ps4-brok...poor-packaging/

But problem is, do we voice out?

they throw others parcel ?? haha

Throw is normal for them la. I've seen them seated on the package from their customer.

Yeah they just throwing it around like how u see the auras is did to our luggage.

you dont understand what i mean??
you bought from sg retailer doesnt mean that is sg set
it might be hk set.. unless that seller confirm with u that is sg set.

so the first u go register sony and claim sony..
that all

the distributor SEA warranty policy warranty set all go back to SOny regional.. no matter which retailers selling it.. eventho u send back to retailer.. retailer will send back to regional sony.. the procedure take more time.

Buyer to Sony will be faster..
if Sony cant 1 to 1 exchange.. please blame them.. they no secure spare unit to exchange problem set.

This post has been edited by alexwlh: Dec 22 2013, 03:18 PM

I never ever heard or encounter, "no testing" when buying any electrical product before.

its a standard practice in any shop.
but, you gotta buy and pay it first, only then , they will open it there and test it for you before you leave the shop.
why not before you pay? this is because, open-seal-box cannot be sell. the value will drop.
later after opened people say they don't want to buy it.. if 100 people do that, bankrupt.

for a launch product, where there is a long queue.. usually, you cant test it.
cause its gonna take a hella long time for everyone in the queue.. its gonna cost a riot.

for things that you don't buy in the shop, but ask them to send by courier,
is a totally different story, unless you let the shop to open the box (break the seal) and test it for you before sending.
most people want to do the un-boxing themselves.

.

Yeap that's what I did which is sent it to the Sony Service. But the point is, at first they are saying they can't do anything on my console because THIS IS MALAYSIA REGIONAL, but my console is bought from Singapore hence it should be SINGAPORE REGIONAL. But after I told them SEA sharing the same region warranty, and after they checked it (or they just lazy to entertain me) then only the accept my console of send for technician.

That's what i'm trying to say too like what you mentioned, they are not prepared on this and not aware of this issue when it has already happened 1 month ago at US. It's more than enough time for them to be prepared to answer us. But yet, the person seem clueless and saying things such as "technician diagnose and see whether we are to replace a new one or to repair it." Dude, this thing can not be repaired even at the US region until now, Is Malaysia that advanced? This makes me angry the most, they are not aware and they are not taking their new product launch seriously.

Yeah as far as I know, we are all able to test the products on the spot, some even BEFORE we made payment. Probably console or maybe SONY have different treatment compared to other electronic device. I got mine tested when I bought my Yamaha speaker.

i think lowyat seller here have to take responsible to help as well. 1 to 1 exchange is a must no questions ask. They can settle it

with their supplier. Afterall they are doing business if product is faulty you cannot wash hand and said not my problem lols.

some forumers here bought ps4 from amazon have faulty set and they manage get replacement immediate and why local seller

here can;t do it. Bro give them pressure make sure they replace for u.


@lim360 i think better send back to impulse they shud able solved this for u faster than send to sony malaysia.

Thanks for advise bro,I will send back to them using Poslaju tomorrow.

I call PlayStation Support line just now,they operator ask me to send the console to the Curve.
He said must have official receipt.The problem how we have the official receipt since we are not purchase from sony?

I told them I already register my console serial number(Warranty period valid through March 2015) in Sony Malaysia Playstation website.He said this is not valid must have receipt to prove.If like that,then I need to show you the receipt from Impulse?

If that is the case,I better send it back to impulse and let them settle for me since they have more experience in the process.

As I understand,in US,for example Xbox,you call the Xbox Customer support line.After the dealing,they will get your information,and then Microsoft will send an empty carton box with all the sticker,they will give the instruction on how to pack up your things.Then you send it back to them for repair.Everything is in keep track.

Normally in Malaysia, normally we will just go to the shop that we purchase and return back direct to the shop.

But in any company in Malaysia branch practice the same things as in US?I not sure maybe ,please share your experience here if you encounter this before.

It will be good sharing,if there got future victims like us facing same problem.At least they do what need to be done next time

This post has been edited by lim360: Dec 22 2013, 08:02 PM

Couldn't agree more. I would suggest some senior or even staff at here, to tell the sellers on this matter.

Same goes to the SONY US region right now. There is a thread from US Playstation Community giving respond which they contacted SONY and got their coffin to ship back to them. Some even receive additional item, depending on area I believe, and some even need to do multiple replacement.

Ya totally agree on that,maybe some people don't care on this issue at the moment because they are not the person who invlove in this situation.

But in case if this thing in future happened to them just like me or TS,it will be beneficial for them at lease they got the fair treatment as a consumer purchase their gaming stuff through LYN sellers.

Not only to applicable to PS4,it may be PS3,Vita,Xbox,Wii whatever related to console gaming stuff.

Since this is console thread

Community service message, relaying from what I experienced and learn from other forumers.

If your tv is not showing anything although ps4 is turned on WITH white light, it is not blod, just happen the 1.52 update caused the ps4 to output 1080 on your unsupported tv or monitor, try connecting the ps4 to other 1080 tv.

Just for sharing.

i experienced the red-light after an overnight downloading.
saw it in the morning it is red

red light means overheat....

yea i woke up saw the red light. panick quickly shut it down

it takes like forever to download the COD GHOST Multiplayer 14gb

not to say the single player version

after that, can turn on normally?

Considering the compact design of ps4 (especially the built in power brick). I think ps4 gonna have many heat issue especially in our country >.<

hmmm strange i was able to download 6.3gb war thunder around 2 hour using my streamyx 8mb line.

i am subscribed to unifi 10mbs and agree with you. it took me unusually long time in order to download it.

using wifi?

I would suggest you post a complaint to Sony Malaysia's Official FB page. Let the public knows, sometimes 1 to 1 emails are just not enough..

I have no problem download 10gb via ps3
Ps4 1gb I need 4 hours

wah, liddat I better secure the 2nd batch of ps4. which is JP set. lol.

Yes sir, I agree with you and everyone, please please, post it on the SONY's wall and let this to be noticed. We ain't pay cheap on this console, intact we paid more than other countries when our income is actually not as per theirs.

Just one more favor, please also send complaint letter to Playstation Asia Service as well. Let them heard about this issue!

Same problem here bro. Got the BLOD. Sending back to Impulse tomorrow. Been dealing with them for almost 2 years already, hopefully they can sort things out.

Just one favor, can you also inform or make complain to SONY, or have Impulse make complain to SONY. Else they will never take it seriously. I have mine still at their 'workshop' waiting for our brilliant malaysia technician to diagnose.

for everyone who got the BLOD - does it happened right after you start the console out of the box (frest boot) or after you've updated the firmware?

Any updates?

I downloaded AC4, BF4, Knack and Killzone completely over night. So check to see if you're using the TM dns sa default so you get high speeds from PSN.

I got an "so called" feedback email from Sony after call through their Customer Support and they asked my to do a feedback survey and comment.


PlayStation® Customer Service Email Online Service Quality Survey



1 Are you satisfied with Sony Computer Entertainment customer service? *
Dissatisfied(Call 3 times never picked up the phone)


2 How satisfied are you with the agent’s technical knowledge ? *
Dissatisfied

3 How Satisfied are you with the agent’s friendliness and professionalism? *
Sattisfied(At least the agent talk softly and gentle when communicate with me although he have no idea how to troubleshoot this issue,I assume he is innocnent)


4 How satisfied are you with the speed in which your call/email was answered ? *
Dissatisfied(Took 3 days to reply my email)

5 Did you try to solve this problem on the PlayStation Web Site FAQ before contacting customer service?
Yes

6 Have you contact us for the same query before? *
No


7 Did we resolve your query? *
No




8 How likely are you to recommend PlayStation product to family, friends, or others ( 1 – Not likely , 10 – Very likely ) *
7


9.Suggestion and comments

I have tried all the steps as mentioned as above,and the problem still occurs.I have send back the console to my retailer and hopefully he will assists me in going thru RMA process with Sony.

I hope Sony Asia will give their greatest support by expediting this issue in shortest time either replace us with atleast a working system just as what Sony US practice.

PlayStation Prodcut has always been great the past 20 years and suppose PlayStation 4 as well I believe!

I sincere hope that Sony Asia will treat and expedite this issue seriously and send us a working PS4 to the unlucky customer like us in the shortest time as soon as possible.

Expecting good news from Sony Asia.

Regards.

For mine, it is right after I start the console out of the box. Which mean, I don't even have the chance to see the PlayStation Logo on my TV screen, and not even safe mode.