Trust me, they won't call you back! I called them on Monday and until now it's the same! They sent me an email stating they will follow up, when I called them back, all they can do is just 'track' the job number for us, that's all. Nothing about replacing or what. SONY Service Centre say they will most likely repair or replace the hardware (not the console), depending the diagnose result, which I doubt they even started diagnose mine!

I sent it on Saturday (the day I received my console as well), promised me to send it to technician on monday early morning. Called on that day they said received and diagnose, then called today they told me they only start diagnose on Tuesday. I was like WTF?

Conclusion, SONY Malaysia technician is so damn good that they can fix and repair things that can not be repaired at other region. And they are taking their own sweet time to solve this when the 2nd batch is coming so soon.

They are aware, but they are not prepared and they are not acting quick. Such big brand and company but do not have the big mentality. Those inside are getting paid for nothing but telling the same thing "We will let our technician check and diagnose for minimum of 7 - 10 working days, then only we will call you (with their sweet time) and decide whether to repair or not. We can not confirm with you right now as our technician is still diagnose. I will call you back (which they don't)"

My advice: Call them at the morning to check status (which they will reply it's on diagnose/repair, which you yourself can also check yourself with your Job number) and call them again before they close at 6PM.

Who is this CK?

Please also report to Sony Malaysia and play station Asia. Also ask Aunty report if not Sony Malaysia nose always held high and lansi

Called the Playstation.com (Asia) hotline (1-800-81-4963) and reported the BLOD issue to them. Nothing much can be done except to wait for their repair centres to diagnose the problem in 7 working days.

Informed that the BLOD issue is already well-reported in the online communities and faced by customers in the States (of which, a replacement unit is readily available in a matter of days); yet they  aren't able to provide replacement units on standby as they need to wait stocks from China.

I feel you bro. And it seems like our new year eve will be without the console as well.

I've called them back this morning and what they told me is the same thing, which is their technician still diagnose it and will give me feedback. I was so furious that I've waited for their call on yesterday - twice, but no one called back. How am I suppose to trust them if they can't even do this simple thing?

Secondly, they said they will most likely to repair it, and I was like, it's fact that SONY still yet to find solution on this issue that's why they do not want to waste time and go for 1-1 exchange to their customer.

Third, it REALLY seems like I am the only person sent my console to SONY, and I am the only person sent this issue to SONY. They just taking their own sweet time on handling this issue!

Second batch is launching so soon and the progression speed is so f*cked up!

1300881233

Choose language
Choose existing product
Then choose others (f not mistaken).

Should be 1 - 1 - 6.

You sent it to Sony Curve? They are still there at hotline. Give them a call.

What I received is, wait for technician give feedback.

After feedback - 2 option.

1st Option - Repair - Wait for repair.

2nd Option - Replace - Wait for replace.

So, SONY Malaysia is a good place to earn salary and bonus.

bro your case not solved yet?

my friends ps4 have this problem too after update turns to blue screen can't boot up.

he bought in summit shop take it back immediate replace new unit for him. According to shop owner 1 to 1 exchange within 7 day

i think u shud juzt ask replacement much easier cheers

Means you can remove this retailer from your list in the future. I guess you can only send it to SONY Service, which is the only choice right now.

How they are supposed to sell this console again,even if the Console already spoiled at the first place?
What is the logic,warranty register liao cannot 1-1 exchange with supplier?

Means what,you send back the faulty console back to them,and they will repack it and sell it to another victims?If the console already spoiled,no way the console must be exchange,you can use report to tribunal if they don't want replace.

This is how the way doing business,when you buy things from them,if no problem,then very good,and they will  claim that they are so called most reputable seller,by gamer for gamer whatever.

When got problem happened,give you 1000X excuse and bla bla bla this and that and never give commiment.

Please refer to this website,below is the information:
http://www.fomca.org.my/v2/
Their Office:
http://www.fomca.org.my/v2/index.php/hubun...ta-lokasi-fomca

Federation of Malaysian Consumers Associations
1D-1, Bangunan SKPPK
Jalan SS 9A/17
47300 Petaling Jaya
Selangor
Tel:  +603 7874 1622
Fax: +603 7877 1076

(Attn: Ms. Ratna Devi Nadarajan)
fomca@fomca.org.my
Tell them excatly what is your situation,and get a clear cut direction from them,and make a report.
Either Sony or CK Multimedia should be get charged for the violation,I not sure,just tell your situation excatly and they will help you analyse accroding to the Law (Akta Perlindungan Pengguna 1999) .This is the final way to do so,
I suggest please do get help from your parents as well if you not able to handle it as you nned to go to school.Let your parents follow up for you.

Shipped my console back to Impulse already, they received it yesterday and promptly replied today. The console definitely has problems. Sending it for 'return merchandise authorization' (RMA) from supplier.

It's a process. http://en.wikipedia.org/wiki/Return_mercha...e_authorization

Where is this aunty shop?