Wow, bad luck.

So, so glad my unit is fine.

I heard for US/Europe, they will exchange it for you, no questions asked? Courier arrives with a new unit and switches with your broken one.

Somehow I had a feeling this is how it will go for us, it's Malaysia after all. They're probably delaying you because PS4 is in short supply, Sony should know very well about DOA PS4s by now.