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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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prescott2006
post Mar 31 2021, 10:06 AM

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QUOTE(cybpsych @ Mar 31 2021, 09:55 AM)
it's about eligibility of your 2nd transaction, which is whether Paypal is eligible or not.

check the t&c
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I read the t&c and I still not sure whether PayPal is eligible or not. hmm.gif
cybpsych
post Mar 31 2021, 10:44 AM

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QUOTE(prescott2006 @ Mar 31 2021, 10:06 AM)
I read the t&c and I still not sure whether PayPal is eligible or not.  hmm.gif
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they dont spell out EACH merchants that is eligible or not eligible
fruitie
post Mar 31 2021, 11:27 AM

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QUOTE(cybpsych @ Mar 31 2021, 07:20 AM)
user posted image
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Sorry, how did you get the dark theme enabled for RHB app? blush.gif I'm on iOS and can't seem to find it..
cybpsych
post Mar 31 2021, 11:30 AM

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QUOTE(fruitie @ Mar 31 2021, 11:27 AM)
Sorry, how did you get the dark theme enabled for RHB app? blush.gif I'm on iOS and can't seem to find it..
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i think follow phone's dark theme mode
fruitie
post Mar 31 2021, 11:31 AM

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QUOTE(cybpsych @ Mar 31 2021, 11:30 AM)
i think follow phone's dark theme mode
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Oh, then it doesn't work on iOS though dark theme is already enabled on my phone...
jefftan4888
post Mar 31 2021, 03:14 PM

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QUOTE(cucikaki @ Mar 23 2021, 09:09 AM)
How do u apply for the 2nd card, online or approach the same agent?
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Going through the agent but the agent created an issue for me. They mixed up my conventional and Islamic credit limits. After the Islamic approval, all my conventional cards can't be used. It took more than a week to resolve the credit-limit issue. sweat.gif rclxub.gif
fruitie
post Mar 31 2021, 11:28 PM

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QUOTE(jefftan4888 @ Mar 31 2021, 03:14 PM)
Going through the agent but the agent created an issue for me. They mixed up my conventional and Islamic credit limits. After the Islamic approval, all my conventional cards can't be used. It took more than a week to resolve the credit-limit issue.  sweat.gif  rclxub.gif
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I think I’m also having this issue now. Tried to top up Lazada Wallet and it says insufficient balance. Checked my RHB app and saw my available limit becomes negative. doh.gif
noien
post Mar 31 2021, 11:55 PM

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QUOTE(fruitie @ Mar 31 2021, 11:28 PM)
I think I’m also having this issue now. Tried to top up Lazada Wallet and it says insufficient balance. Checked my RHB app and saw my available limit becomes negative. doh.gif
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rhb really no.1 bank. lots of issue with them.
mine is my otp issue n need the agent to fix it for me.
ask them why the call center is so bad, they mention mostly wfh.
cucikaki
post Apr 1 2021, 12:07 AM

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QUOTE(fruitie @ Mar 31 2021, 11:28 PM)
I think I’m also having this issue now. Tried to top up Lazada Wallet and it says insufficient balance. Checked my RHB app and saw my available limit becomes negative. doh.gif
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Perhaps this is the ‘issue’ our agent has been saying. Probably happen to only islamic/comventional seperate limit?
fruitie
post Apr 1 2021, 12:14 AM

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QUOTE(noien @ Mar 31 2021, 11:55 PM)
rhb really no.1 bank. lots of issue with them.
mine is my otp issue n need the agent to fix it for me.
ask them why the call center is so bad, they mention mostly wfh.
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I thought my story hasn’t ended with them and looks like not yet. laugh.gif
Called CS but still busy.. Left my no. but I will call back again later.

QUOTE(cucikaki @ Apr 1 2021, 12:07 AM)
Perhaps this is the ‘issue’ our agent has been saying. Probably happen to only islamic/comventional seperate limit?
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I don’t know what issue but I cannot accept it if I am having separate limit, they shouldn’t make such mistake. bangwall.gif
prescott2006
post Apr 1 2021, 09:42 AM

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Hi, if I set up two auto billing now, will it be too late for the RM50 cash back?
fruitie
post Apr 1 2021, 11:56 AM

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An update for my case, a CS returned my call at around 1.00 a.m. last night and due to limited access to system at that hour, she requested for another call-back this morning. So, another officer called again this morning and she was surprised to see why my available limit is in negative value when my spending does not even exceed the limit yet. I only took up CashXcess 15k and she also agreed with me that the system may have captured the Islamic CL which is much lower than my conventional CL.

She has no choice but to escalate further, however with no confirmation yet when it can be fixed, she will put a remark to be expedited. sad.gif

This is a kind reminder for others to check your CL after your Islamic card is approved.
mamamia
post Apr 1 2021, 12:03 PM

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QUOTE(fruitie @ Apr 1 2021, 11:56 AM)
An update for my case, a CS returned my call at around 1.00 a.m. last night and due to limited access to system at that hour, she requested for another call-back this morning. So, another officer called again this morning and she was surprised to see why my available limit is in negative value when my spending does not even exceed the limit yet. I only took up CashXcess 15k and she also agreed with me that the system may have captured the Islamic CL which is much lower than my conventional CL.

She has no choice but to escalate further, however with no confirmation yet when it can be fixed, she will put a remark to be expedited. sad.gif

This is a kind reminder for others to check your CL after your Islamic card is approved.
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Wah, 1am call u.. no need to sleep? Or they expect all customer is night owl?
fruitie
post Apr 1 2021, 12:08 PM

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QUOTE(mamamia @ Apr 1 2021, 12:03 PM)
Wah, 1am call u.. no need to sleep? Or they expect all customer is night owl?
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No la, I left my no. half an hour before that. smile.gif
contestchris
post Apr 1 2021, 06:17 PM

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Bank say MUST collect at branch. Is this true? Cause that's quite troublesome
cybpsych
post Apr 1 2021, 06:23 PM

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QUOTE(contestchris @ Apr 1 2021, 06:17 PM)
Bank say MUST collect at branch. Is this true? Cause that's quite troublesome
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yes for NTB (as informed by agent during application)
noien
post Apr 1 2021, 10:50 PM

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Have apply for rhb shell visa n got the card in March.
This week try to apply rhb shell visa - i but application got rejected. Anyone face similar issue?
prescott2006
post Apr 1 2021, 11:47 PM

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QUOTE(noien @ Apr 1 2021, 10:50 PM)
Have apply for rhb shell visa n got the card in March.
This week try to apply rhb shell visa - i but application got rejected. Anyone face similar issue?
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My wife and me also failed to get the Islamic card. dry.gif
fruitie
post Apr 2 2021, 01:24 AM

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My CL issue was fixed yesterday’s evening after I checked my limit in the app is normalized. I already spent on Lazada Wallet and it went through. RHB hasn’t called me to inform me yet, maybe later. Luckily they only took few hours to fix. sweat.gif laugh.gif
contestchris
post Apr 2 2021, 04:05 PM

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Card approved this morning. I had submitted documents on Tuesday evening.

Even tho I got the sms the account doesn't show up in my profile

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