Just an email to them ?

They ignored my request. This is after intervention from Bank Negara.

How does one get Bank Negara to intervene? Share with us please do.

First of all, give the bank some chance to take necessary actions.
If the bank fail or refuse to act upon it, then only send an email to Bank Negara.

bnmtelelink@bnm.gov.my

if a bank rejected a CC application and refused to give any reason for rejection....do you think Bank Negara can help ?

I don't think so. That is the bank's prerogative.

Hi, guys...could you kindly help me confirm if payment for things such as airline tickets/hotel bookings online are considered as online transactions?

i will be getting my statement in 2 days, let's see whether it is considered as online transactions or not

Very Disappointed with RHB !!!!
Now, I get hands on experience with "Frustration w RHB CC" as per the subject of this Thread.
18/7/13 Applied RHB Signature thru RHB Branch
Told the officer I wanted to do BT and get the rm150 rebate under the their new promo, so submitted all docs required. Was to to submit the BT forms and BT docs later.
1/8/13 Card got approved.
5/8/13 Received the card
16/8/13 Called RHB cc to enquire how to do the 6mths 0% BT
This is when "hell" start
Was told that I am supposed to submit my all my BT forms and Docs when "applying" the new CC.
My question is,
If their application will take 7-14 working days to be approved,
Thereafter will take another 7-14 working days to process the BT.
This will way overshoot the 20 days interest free period given.
Their processing time just doesn't make sense, how to work???
Their answer is its already in the "Terms and Condition"

So, I told the CS if no BT, then pls cancel the card since thats the main reason i applied the card, the CS told me, to cancel the card need 7-14 working days, their CS in charge will call me for that.

There you go, the most "efficient" bank In M'sia, maybe in Southeast Asia !!!

They never call me till now since i cancelled the card, i believe more than 2weeks already.

Questions
- In order to apply for BT, you'll need to activate the card right?
-Once activate you'll be charged RM50 for the GST
-So once you cancelled the card you'll still need to pay RM50? [since GST is non waivable by banks]

They never call me till now since i cancelled the card, i believe more than 2weeks already.

Questions
- In order to apply for BT, you'll need to activate the card right?
That a valid point, which is wat i've argued..., they gave me the BT form anyway today and told me I can apply for the 6mths 0% BT but subject to approval(as usual)

-Once activate you'll be charged RM50 for the GST
I've activated my card, but yet to register online banking, so dun know if i've been charged.

-So once you cancelled the card you'll still need to pay RM50? [since GST is non waivable by banks]

depending on the card u applied, there's a rm150 cashback if u spend rm100 or more in your first swipe.
http://www.rhb.com.my/Whats_New/cards/RM15...ampaign-FAQ.pdf

Got 5% for online hotel booking

18/08/2013 19/08/2013 CASH REBATE 15.54

Which hotel booking website ??

Forget to mention, it's HotelClub. Booked in ringgit. Slightly lower rate than Maybank Agoda's rate, and now get 5% cash rebate somemore

That's interesting to know.... can you check the MCC code from CS

The code is 4772

For those with Supp card, it is better to check whether they assign the correct Credit Limit for the supp card or not. Mine is different from my application form, so had to call and set it accordingly.

Seems like a good card to get to maximise the RM200 cashback limit every month till 31st Dec. But unlikely gonna spend till that much, lol...

My application has approved. Now waiting my card to arrive.

Applied date: 1st Aug
Approved date: 21st Aug
No of working day to process: 13 days... (missed the rm150 cash back promo)

My 2nd statement states : Current Retail Interest is 0.00%

yet, I'm still charged interest of 84 sen
I believe this is because I should have paid RM50 (GST) + 5% of the balance owed.... I paid 5% on that statement. Very sly (just like UOB)

And the Cash-back Rebate received is not considered as Payment, but used to offset the next statement.

curious on why the above Interest Charge is not shown under Online Transsaction History

This post has been edited by ronnie: Aug 22 2013, 11:01 PM

Just got my first statement. After reading your comment, called up RHB Signature line to enquire.

CS insist that just need to pay the minimum amount as stated on the statement. Maybe ronnie should call them up and make some noise?



Strange, my cashback offset the same month's statement - but again of course they don't consider it as payment.

CASHBACK TREATED AS SUCH
For 19/8/2013 statement. Spend RM1000 overseas therefore rebate RM50. Total need to pay RM950; minimum RM47.50 <-- This is correct method

NOT LIKE THE BELOW
For 19/08/2013 statement. Spend RM1000. Total need to pay RM1000. Minimum RM50. But got rebate RM50. Therefore no need pay anything. <-- This is wrong method