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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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SUSdestiny6
post Jul 24 2013, 11:03 PM

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QUOTE(Human Nature @ Jul 24 2013, 10:31 PM)
Some banks will charge the GST once the card is issued. In this case, need to check what is the practice by RHB or what is the guideline by BNM. Personally, I always consider that GST will be charged, regardless whether it is activated or not.

The major concern here is actually on the card activation, and this certainly need to be investigated as it amounts to fraud. I would strongly pursue this issue and direct go to BNM.

add: The card activation procedure for RHB is the most lengthy compared to most of my other cards by the way.
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i've actually called to RHB and enquired that as long as the card is not activated there will not be GST charged.
This is due to i actually apply for one card but i receive 2cards - bladdy unethical agent mad.gif ....i was advise to keep since there will be no GST charge if the card is not activated.
now i start to get worried about another card which i did not apply....have to cancel it asap shakehead.gif
How the agent able to activate the card...you'll required the expiry date of the card hmm.gif
SUSdestiny6
post Aug 19 2013, 02:24 PM

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QUOTE(AaIto @ Aug 19 2013, 01:02 PM)
Very Disappointed with RHB !!!!
Now, I get hands on experience with "Frustration w RHB CC" as per the subject of this Thread.
18/7/13 Applied RHB Signature thru RHB Branch
Told the officer I wanted to do BT and get the rm150 rebate under the their new promo, so submitted all docs required. Was to to submit the BT forms and BT docs later.
1/8/13 Card got approved. tongue.gif
5/8/13 Received the card biggrin.gif
16/8/13 Called RHB cc to enquire how to do the 6mths 0% BT
This is when "hell" start  vmad.gif  vmad.gif
Was told that I am supposed to submit my all my BT forms and Docs when "applying" the new CC.
My question is,
If their application will take 7-14 working days to be approved,
Thereafter will take another 7-14 working days to process the BT.
This will way overshoot the 20 days interest free period given.
Their processing time just doesn't make sense, how to work???
Their answer is its already in the "Terms and Condition"

So, I told the CS if no BT, then pls cancel the card since thats the main reason i applied the card, the CS told me, to cancel the card need 7-14 working days, their CS in charge will call me for that.  shakehead.gif  doh.gif  doh.gif

There you go, the most "efficient" bank In M'sia, maybe in Southeast Asia !!! doh.gif  doh.gif  doh.gif
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They never call me till now since i cancelled the card, i believe more than 2weeks already.

Questions
- In order to apply for BT, you'll need to activate the card right?
-Once activate you'll be charged RM50 for the GST
-So once you cancelled the card you'll still need to pay RM50? [since GST is non waivable by banks]

SUSdestiny6
post Nov 12 2013, 11:31 PM

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QUOTE(Franino @ Nov 12 2013, 07:12 PM)
Anyone could advise, for inactivated card, do I need to pay the RM50 GOV tax?
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if you mean newly applied card not activated - no need to pay RM50, once active need to pay.
but there is a T&C for cashback, card need to be active and use
SUSdestiny6
post Nov 13 2013, 11:19 PM

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QUOTE(Franino @ Nov 13 2013, 09:13 PM)
thanks man, what I meant is newly applied and not activated cards, I suppose EVO RHB is not a cashback card?
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i'm not sure on the current promo....i apply was during the previous promo RM150 cashback, stupid agent help me sign up for 2 instead of 1.
call to complaint, CS told me if the card was not activated then i no need to pay the rm50 GST, i choose to terminated it.

SUSdestiny6
post Nov 14 2013, 11:24 AM

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QUOTE(smsbusiness2u @ Nov 14 2013, 09:21 AM)
what is the other cc? as i know, rhb practise to send 2 cards even u applied 1 card..may be is no agent and it is bank to do that
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i apply for the plat mc, and i got another gold islamic .
SUSdestiny6
post Jul 5 2014, 11:00 AM

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QUOTE(qqbill @ Jun 11 2014, 04:11 PM)
Anyone knows how can we appeal for gov tax and annual fee waiver?
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Annual fee not sure.....but GST last i called the CS told when charge give them a call then swipe the card 3times any trxn for the compensation
SUSdestiny6
post Aug 1 2014, 02:37 AM

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QUOTE(ubuntu @ Jul 27 2014, 07:40 PM)
Is it true that in order to cancel RHB credit card would need 14 working days to process?
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nod.gif from what the CS told me 7-14working days where someone will call you.
SUSdestiny6
post Sep 28 2014, 11:59 PM

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QUOTE(tcken @ Sep 28 2014, 10:58 PM)
I have been waiting more than 3 weeks but no one called me also. The service is really so lousy..
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you got receive any missed called or not?
else i suggest u give a call back laugh.gif
SUSdestiny6
post Dec 17 2014, 01:04 AM

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QUOTE(Human Nature @ Dec 16 2014, 01:05 PM)
told by who? this is intriguing.
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confirm bull punya.....last time i end up enter alone and my wife outside only , but that was around 2years back la, now not sure
SUSdestiny6
post Dec 17 2014, 10:53 AM

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QUOTE(victorywp @ Dec 17 2014, 08:46 AM)
he said now rhb different already. last time also not as easy to swipe just 3x to waive both af and gst. and i double triple confirmed with him about the entry to ppl can use up all at one go. he confirmed it by saying that other banks cannot but rhb can because he already tried himself. and he said the feature is like this because many don't have the chance to travel so often. so if can use 4x for once or 2x for twice will be more attractive.

he said rhb had more than 300k users cancelled their cc in the past few years. so they are worry to lose more customers and will be more than happy to maintain the existing while growing new customers.

ps: why not allow your wife to enter while you stay outside that time? gentleman ma hehe...
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wasted lo like tat....now i got 2Plat card because of that
that time need to web booking for AA nia.....for a while only

 

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