QUOTE(dkoh703 @ Jan 30 2018, 03:30 PM)
This is what I get asked every time I report the issue via Live Chat. They will ask you which option you want. Option 1 to re-contract (if already expired) then no need to pay for RM53 and any equipment replacement cost. Option 2 - Pay for it if don't want re-contract.
Every time the technician just called and said they have reset the port. They didn't come to my house to check. Just asked me to see if the problem resolved. Anyway, just now the technician called and I was not at home, then he said he will leave the new modem at the guard house. So ok la... didn't ask me to pay.
Which means after dragging their feet, they eventually gave u a new modem albeit uable to install since u werent home.Every time the technician just called and said they have reset the port. They didn't come to my house to check. Just asked me to see if the problem resolved. Anyway, just now the technician called and I was not at home, then he said he will leave the new modem at the guard house. So ok la... didn't ask me to pay.
Hope it works now. Yr asus router should work good.
I was out of contract once, phone dead, i suspected modem problem.
Report, did test on phone, no good... they came, test, replaced modem, all ok, foc.
Jan 30 2018, 03:47 PM

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