Hi,

Recently bought the rt-ac58u to replace the dlink router provided by TM. I am facing intermittent WAN disconnection. Sometime after few hours, sometime after almost 1 day since the last connected session. There is no problem with the DSL it seems (the DSL light is on). I have raised to TM few times, they also reset the port for me but still the same. Could this be any setting on my Asus router?

Firmware version: 3.0.0.4.380_8119

Below is the log snippet observed:

Jan 10 21:57:28 kernel: Switching to Tx Mode-1 Threshold 0
Jan 10 21:57:30 kernel: Switching to Tx Mode-1 Threshold 34
Jan 10 22:00:09 kernel: Switching to Tx Mode-1 Threshold 0
Jan 10 22:00:09 kernel: Switching to Tx Mode-1 Threshold 34
Jan 10 22:02:47 pppd[2788]: Serial link appears to be disconnected.
Jan 10 22:02:49 WAN Connection: Fail to connect with some issues.
Jan 10 22:02:49 stop_nat_rules: apply the redirect_rules!
Jan 10 22:02:53 pppd[2788]: Connection terminated.
Jan 10 22:02:53 pppd[2788]: Modem hangup
Jan 10 22:03:03 pppd[2788]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 10 22:03:03 pppd[2788]: Connect: ppp0 <--> vlan500
Jan 10 22:03:07 pppd[2788]: PAP authentication succeeded
Jan 10 22:03:07 pppd[2788]: peer from calling number F0:1C:2D:22:2F:CC authorized
Jan 10 22:03:10 pppd[2788]: Connection terminated.
Jan 10 22:03:10 pppd[2788]: Modem hangup
Jan 10 22:03:20 pppd[2788]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 10 22:03:20 pppd[2788]: Connect: ppp0 <--> vlan500
Jan 10 22:03:20 pppd[2788]: PAP authentication succeeded
Jan 10 22:03:20 pppd[2788]: peer from calling number F0:1C:2D:22:2F:CC authorized
Jan 10 22:03:24 pppd[2788]: Connection terminated.
Jan 10 22:03:24 pppd[2788]: Modem hangup
Jan 10 22:03:34 pppd[2788]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 10 22:03:34 pppd[2788]: Connect: ppp0 <--> vlan500
Jan 10 22:03:34 pppd[2788]: PAP authentication succeeded
Jan 10 22:03:34 pppd[2788]: peer from calling number F0:1C:2D:22:2F:CC authorized
Jan 10 22:04:11 rc_service: httpd 534:notify_rc start_autodet
Jan 10 22:04:16 rc_service: httpd 534:notify_rc start_autodet
Jan 10 22:04:24 kernel: Switching to Tx Mode-1 Threshold 0
Jan 10 22:04:27 kernel: Switching to Tx Mode-1 Threshold 34
Jan 10 22:04:39 rc_service: httpd 534:notify_rc restart_wan_if 0
Jan 10 22:04:39 pppd[2788]: Connection terminated.
Jan 10 22:04:42 rc_service: httpd 534:notify_rc start_webs_update
Jan 10 22:04:42 rc_service: waitting "restart_wan_if 0" via httpd ...
Jan 10 22:04:42 pppd[5536]: pppd 2.4.7 started by admin, uid 0
Jan 10 22:04:42 pppd[5536]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 10 22:04:42 pppd[5536]: Connect: ppp0 <--> vlan500
Jan 10 22:04:43 pppd[5536]: PAP authentication succeeded
Jan 10 22:04:43 pppd[5536]: peer from calling number F0:1C:2D:22:2F:CC authorized
Jan 10 22:04:46 pppd[5536]: Connection terminated.
Jan 10 22:04:46 pppd[5536]: Modem hangup
Jan 10 22:04:54 rc_service: zcip 5617:notify_rc start_firewall
Jan 10 22:04:54 zcip client: configured 169.254.219.180
Jan 10 22:04:56 pppd[5536]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 10 22:04:56 pppd[5536]: Connect: ppp0 <--> vlan500
Jan 10 22:04:57 start_nat_rules: apply the nat_rules(/tmp/nat_rules__vlan500)!
Jan 10 22:04:59 pppd[5536]: PAP authentication succeeded

This post has been edited by dkoh703: Jan 11 2018, 10:52 AM

Attachment removed!

This post has been edited by dkoh703: Jan 15 2018, 09:43 AM

Hi ASUSMy,

Did you see any problem in the System Log that I sent?

Wasted RM450 bought the ASUS RT-AC58U which is giving me the same problem as the Dlink router provided by TM Unifi. Should have bought the Prolink or TPlink instead.

What is the recommended setting for the below for Unifi Home?

Internet Detection?
Additonal pppd options?
Enable VPN+DHCP Connection?

I'm facing weird problem on my Unifi recently... The WAN connection is connected, DSL light is stable but cannot access internet (e.g: ping 8.8.8.8 got timed out). No error seen in the Router's system log. Had to re-apply the WAN setting from the Router's WAN setting page to re-initiate the WAN connection then ok. Already log case to TM and they reset port a few times still the same. So wondering anyone in JB area (Bukit Indah) facing the same problem or just me? So wondering this is TM's network problem or my new Asus Router problem?

I had the same problem when I was using the Dlink router provided by TM after I updated the firmware that fix the security vulnerabilities. I thought that firmware caused the problem and I bought this new Asus ac58U router to replace it. Unfortunately the same also happen. I tried with the LAN cable also same. Tried to ping the 8.8.8.8 from the Network Tool page in the router also not reachable.

Yes, the IP is 147.158.xxx.xxx and my PPPoE username and password is correct. This issue happens randomly after I have accessed internet for some time (e.g: 1 day or 1+ day).

I also suepect TM's backend network related because last time the WAN IP is from JB but now the WAN IP is from Negeri Seremban. Also I can see the Gateway IP is like 10.233.97.xx which is not like that last time. Definitely there was some change in the network. But when I logged the report to TM, their Technician told me no other users have the same problem like me, only me having this problem. He reset the port also the same. He said it is my Router problem. So now I also don't know how to troubleshoot this.

What is the meaning of below logs? I am seeing these in my System Log:

Jan 15 21:31:50 kernel: Switching to Tx Mode-1 Threshold 0
Jan 15 21:32:35 kernel: Switching to Tx Mode-1 Threshold 34
Jan 15 21:35:30 kernel: Switching to Tx Mode-1 Threshold 0
Jan 15 21:35:32 kernel: Switching to Tx Mode-1 Threshold 34

Happened again yesterday after connected for 2 days. No error/message in the System Log at the point of time when the problem occurred, Internet Status shows "Connected" with the WAN IP assigned since the last PPPoE connection established. Already changed LAN cable between Router and VDSL Modem. Also tested with laptop connected to Router via LAN cable as well. All didn't work.

Had to re-apply the WAN setting to force the Router to re-establish the WAN connection with a new WAN IP then only back to normal. After the WAN setting re-apply then only see the error message "WAN Connection: Fail to connect with some issues." in the System Log, this is strange? And the log did not tell what exactly the issue?


Jan 16 19:55:30 kernel: Switching to Tx Mode-1 Threshold 0
Jan 16 19:55:32 kernel: Switching to Tx Mode-1 Threshold 34

>>> Internet access became dead at this point of time

>>> Tried to re-apply the WAN setting (Did not change the WAN setting then just click "Apply" button to force the Router to re-applying the setting
Jan 16 20:11:44 rc_service: httpd 534:notify_rc restart_wan_if 0
Jan 16 20:11:45 WAN Connection: Fail to connect with some issues.
Jan 16 20:11:45 stop_nat_rules: apply the redirect_rules!
Jan 16 20:11:48 pppd[30370]: pppd 2.4.7 started by admin, uid 0
Jan 16 20:11:49 pppd[30370]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 16 20:11:49 pppd[30370]: Connect: ppp0 <--> vlan500
Jan 16 20:11:55 pppd[30370]: PAP authentication succeeded

Already uploaded the System Log to ASUSMy but no response at all. I had the similar problem with the Dlink router provided by TM, started 2-3 months back. I thought I updated the Dlink firmware (that fix the security vulnerabilities) causing the problem. Then I bought this ASUS router to replace it but also facing the problem. Complain to TM is hopeless, they just keep resetting the port but this problem does not seem to be VDSL problem. Feel like switching to Maxis but I know Maxis also using TM's network. Not sure if it will help.

Is it possible the change my PPPoE password? How to do that?

I don't suspect my PPPoE password being stolen/used by someone else. This problem seems to happen every 2 days (approximately). Is there possibility that the PPPoE session terminated by TM backend network or the WAN IP lease has expired like we get IP via DHCP? Just my rough guess.

I already paid RM450 to buy the ASUS router, cannot afford to pay another few hundred to buy TP-link

Hi ASUSMy,

Happened again today after connected for almost 2 days. The log does not say what exactly the issue.


Jan 20 18:01:27 kernel: Switching to Tx Mode-1 Threshold 0
Jan 20 18:01:30 kernel: Switching to Tx Mode-1 Threshold 34
Jan 20 18:07:44 pppd[587]: Serial link appears to be disconnected.
Jan 20 18:07:47 WAN Connection: Fail to connect with some issues.
Jan 20 18:07:47 stop_nat_rules: apply the redirect_rules!
Jan 20 18:07:50 pppd[587]: Connection terminated.
Jan 20 18:07:50 pppd[587]: Modem hangup
Jan 20 18:08:00 pppd[587]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 20 18:08:00 pppd[587]: Connect: ppp0 <--> vlan500
Jan 20 18:08:00 pppd[587]: PAP authentication succeeded
Jan 20 18:08:00 pppd[587]: peer from calling number F0:1C:2D:22:2F:CC authorized
Jan 20 18:08:01 pppd[587]: local IP address 147.158.xx.xx <--- masked for security purposed
Jan 20 18:08:01 pppd[587]: remote IP address 10.233.97.34
Jan 20 18:08:01 pppd[587]: primary DNS address 202.188.18.188
Jan 20 18:08:01 pppd[587]: secondary DNS address 1.9.1.9

Anyway to check the log in the VDSL modem provided by TM?

Hi gcoolw,

No, I haven't found the solution yet but as SilentVampire said, it could be the modem problem. Are you located in JB or other area? I wonder if this issue is happening at certain area where TM could be upgrading their backend network?

Anyone can share your experience on Maxis broadband in terms of speed and stability? What is the upload speed for 30Mbps package?

This post has been edited by dkoh703: Jan 26 2018, 05:50 PM

You mean if I use my own Router rt-ac58u then I will not be able to use the soft phone that come with the service? And I am still be able to use other VoIP like Skype etc?