QUOTE(mrchinot @ Sep 14 2012, 09:29 AM)
same like my case last time, fed up with local bimmer dist, send email direct to germany, immediately got action from the local dist...
probably you can get dhuangdhuang & co to use the club as an official voice for owner's prob / concern.. maybe when they see this as a consolidated voice, they would take action to it.. have the letter sent to i-care cc proton top mgmt... then let see what might happen after that... i scared the top ppl don't see what happens at the working level... and also the owner's dissatisfaction..
At this moment, our cable is still not strong with proton higher management. Unless, PREVOC appoint representatives on behalf to speak or meet them on this slow and bad after sale service.
Wondering which KPI they are using now..eon or drb? and who will step in to improve all these after sale services?
They should walk the field and listen to us..the proton car owner themselves.
I owned proton saga, then upgrade to proton wira sedan, then to proton wira aeroback and now proton preve..should say i am a very strong proton supporter.
but i hate the way proton do things...slow and not systematic. we are at their mercy..we have to follow what they tell us to do..