QUOTE(rich8833 @ Sep 24 2012, 06:40 PM)
my complaints also not fully rectified the day i berkampung at COSE from 10am to 6.30pm
-the power windows still got sound even after silicon spray
-the power windows console still 'bengkak' after power up
-my passenger door still hard to close even after adjusting and spraying for half an hour
-my left side mirror still not change ..no part
-my dashboard rattling still there
-my rusty welding spot still not done..approved earlier but never call me..so no time
-gluk gluk at 80kmph still there
only done;-
-painted rusty tank holder
-do 11k km service ..free labour
-do anti bacteria spray which i did not request
-smell inside cabin..done by CAT team
some more appointment 1 week earlier!
just don't how many times more i need to go back??? got to apply leave again!
Dear Proton CEO,
Are your mechanics capable ar?
QUOTE(kongyw @ Sep 24 2012, 06:55 PM)
i am thinking of writing to DRB. It will probably not lead to anywhere but at least it will be out of my chest for a while.
Most of the time, writing to CEO or higher management will simply being ignored because there is no case number.
Better complaint via proper channel, (iCare) with all the details.
After that, can submit complaint to CEO, tribunal pengguna etc. But most importan thing is you have case with proton.
Based on my experience handling customer complaints, if there is no case number we simply address them to have a case number first or there will be no action at all.