My 1st day user experience with Maxis Home Fiber was not satisfactory.
Can't use wifi ipad and wifi phone at first floor.
Internet connection keep DC. Skype calls interupted due to continuos intermittent DC.
Need to load quite a while in a white blank page before a link of a web site was fully displayed even for pages from lowyat forum which is usually very fast loading.

Thomson WIFI problem??

Is there's any specific location I must install the modem? Or I can install it wherever I want ? My installation is coming this week !

Yes, really problematic router.
The internet line itself was fine, the router is the only culprit for all the complaints.

I recommend you install at a place as far as possible from the outdoor connector within the free standard installation before they cut the indoor fiber cable. Once cut, the lenght of the indoor fiber cable is fixed and you better make sure the lenght is enough to cover other areas if you change your mind on location of modem and router in the future.

I place the modem/router on the tv cabinet in the living area for streaming online hd tv from media player using lan cable. Saving the cost of homeplug (rm200), saving the cost usb wifi dongle for media player, saving electricity to run the homeplug, saving space, saving 2 power points, advoid additional messy wires, better viewing experience compare to wifi.

i don't know why you guys seem to have a lot of problem with the Thompson router, mine seems ok... no problem so far after i change the channel from default 8, to 13.....

my installation is taking place now, seems like they are able to pull the fibre cable straight into my house (I stay in a condo) the cable run through the existing 'tunnel' where phone line is residing and go all the way down to the maxis 'station' in the downstair, lot of wiring work to be done I must say.

How much would they charge you for that?

FOC. it's a kind of standard installation too, provided Maxis has the infrastructure ready in the building.

Hello, would like to share a good news, after countless complains they finally reschedule my installation to 18 July previous was 19 sept ! thanks ! feel much better now !

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Added on July 7, 2012, 3:18 pmCan anyone pinned what to do after (guide) installation complete? eg: change what settings or check what and so on?

This post has been edited by mackioes: Jul 7 2012, 03:18 PM

juz got the 10mbps line installed... prompt timing by the maxis and tm guy... the router and modem heat up easily... i juz stack the modem on top of the thompson router... any other setting tat required to change in the router for better performance...

got occasional d/c though... not sure y...


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btw, how to register in mylaunchpad??

i keyin the voip number and it says "This number don’t exist for this service type. "

This post has been edited by duckevo: Jul 7 2012, 04:08 PM

Thanks for your info I hope that the standard free installation can reach my first floor living area because my tv and ps3 were there. Btw mine is landed property.

unifi dont have this problem?

very frustrated. thomson modem keep restarting periodically. helpppppp?

anyone here has direct contact with asus m'sia. get them to design a router with voip. compatible with maxis/unifi/time. a win win solution future proof.

this surely solve everyone problem...

better don't stack the modem-router
get laptop cooling pad as per suggest by other forummer if the problem persist
some say put it vertical for thompson..

difficult to contact their customer service........can anyone confirm to me the 150 min (RM118 package) free to mobile to call only to maxis line or others? TQ

maxis to maxis only

too hot?
if not ask for replacement

what did u do? downloading 24 hour?

my thomson never had issue 24/7 on since 3month ago only restart once a while

complain kaw-kaw to maxis mentioned u cant use dont want to pay

You must key in 603xxxxxxxx