Maxis The Official Maxis FTTH Thread | v2, Maxis Home Fibre Internet, from RM138
|
|
 Jul 30 2012, 06:20 PM
|
 
Junior Member
33 posts Joined: May 2006  
|
QUOTE(khelben @ Jul 30 2012, 07:14 PM) Hi there. Thanks for your clarification..Your package is 10 Mega bits per second. Your download was 1 Mega Byte per second. 10 Mega bits per second is around 1.25 Mega Bytes per second. So your 1 Mega Byte per second is very optimal already.  |
|
|
|
|
|
Jul 30 2012, 06:31 PM
|
Senior Member
1,216 posts Joined: Mar 2009 From: Cut Throat Land
|
looks like more and more people are having the slow loading webpage issues.
with no soultion in sight. this is bad..... my installation next week. hope it doesnt have the issue. |
|
|
Jul 30 2012, 06:49 PM
|
Senior Member
623 posts Joined: Dec 2006
|
QUOTE(duckaton @ Jul 30 2012, 06:31 PM) looks like more and more people are having the slow loading webpage issues. i don't have any such issues (or if i do, it's negligible enough)with no soultion in sight. this is bad..... my installation next week. hope it doesnt have the issue. however just now as i just started to surf from the homepage, i was redirected to mylaunchpad three times in a row this i'm definitely complaining   |
|
|
Jul 30 2012, 07:08 PM
|
Junior Member
369 posts Joined: Feb 2005 From: KL
|
QUOTE(khelben @ Jul 30 2012, 04:43 PM) That server that you pinged, I usually get 15, 12 or even 10 with both HOME and Streamyx. 33 is twice as long. I don't play Dota la but I used to play other games like WoW, Diablo 3 etc. last time i play HON with streamyx , 200~250ms ping, still can play. slightly lag.U got play Wow u also know la, wow got network quality light signal 1. Now  QUOTE(LaOy @ Jul 30 2012, 06:12 PM) Hi all, i have a question to ask.. I subscribed to 10MB package and speedtest also showed I got download speed of 10MB. However, when i download files from internet.. I can only get 1MB/s.. May i know why i only 10% of the package that i subscribed? 1 second 1Mb/s1 minute 60Mb 5 minute already 300Mb 1 hour 3600Mb downloaded. .. ----------------------- i preffer u guys buy a cheap lap top fan put under the TM & Maxis modem. Now my modem no more heat. This post has been edited by big2me: Jul 30 2012, 07:10 PM |
|
|
Jul 30 2012, 08:04 PM
|
Junior Member
54 posts Joined: Aug 2010
|
Hi all, im also having the issue of slow loading of webpage and sometimes the page just stall and wouldnt load anymore, hence requiring me to hit the reload button. Im sure alot of other users here experienced this and i tried using a laptop cooler on my router but theres no improvement. Maybe we should collectively escalate this matter to maxis so that they will atleast make an effort to try address this issue? What say you?
|
|
|
 Jul 30 2012, 08:10 PM
|
|
Junior Member
369 posts Joined: Feb 2005 From: KL
|
nothing.... settled
 This post has been edited by big2me: Jul 30 2012, 08:12 PM |
|
|
|
|
|
Jul 30 2012, 09:00 PM
|
Senior Member
3,817 posts Joined: May 2008 From: The other side...
|
Ok lets us do a mass troubleshooting problem face by all Maxis FTTH user
Does it cause by Maxis Server / Thomsan Router / TM Fiber Once and for all lets identified the problem, and lets us call Maxis Call Center together and request for improvement. --- Guys if u experience slow / page failed to load that required refresh / disconnect Please add title: Diagnostic Result Please verified 1) Desc: State your problem 2) Log status at Thomson Gateway Eg: Mine is Thomson TG784n Goto http://192.168.1.254/ Thomson router page Goto Thomson Gateway (Menu) Select Event Logs and check the line, (eg. xDSL linkstate down/Login wireless station [xx] cant get authorized.) 3) Check the "Internet LED" at Thomson router, what the color and the state of LED eg: No LED Light or Green Blinking 4) Modem LED light Color and Status, DSL and Auth. 5) Try calling your Mobile using Maxis Fixed Line. or Call to Maxis Fixed Line. Call connected? How is the line quality?? 6) Reconnect eInternet, Click Disconnect / Connect again. 7) Speedtest to Maxis Server Only (not TM/P1/Yes/4G/etc!!!) 8) ping 8.8.8.8 and tracert 8.8.8.8 n) etc and finally please stop b****ing, post your diagnostic result then we talk... --- Sorry I hv edit the layout to include Title and Problem Description This post has been edited by lucaswjk: Jul 30 2012, 09:42 PM |
|
|
Jul 30 2012, 09:06 PM
|
Senior Member
741 posts Joined: Oct 2006 From: KL/Ampang 
|
Try create a new thread on troubleshooting
it's easier for people to notice this  the post in this thread is too high later people will not notice your post |
|
|
Jul 30 2012, 09:10 PM
|
Senior Member
1,081 posts Joined: Nov 2005
|
nvm..
This post has been edited by azizul1975: Jul 30 2012, 09:11 PM |
|
|
Jul 30 2012, 09:20 PM
|
|
Junior Member
54 posts Joined: Aug 2010
|
» Click to show Spoiler - click again to hide... « Finally, going in right direction. Diagnostic Result CODE 1) Jul 30 21:03:49 FIREWALL replay check (1 of 9): Protocol: ICMP Src ip: 58.71.xxx.xxx Dst ip: 14.192.xxx.xxx Type: Destination Unreachable Code: Port Unreacheable Jul 30 21:02:36 DHCC lease ip-address 10.32.xx.xxx bound to intf eVoIP Jul 30 21:02:36 DHCC intf eVoIP renews lease ip-address 10.32.xx.xxx 2)Green and blinking when theres usage 3)Modem lights: Auth, Ethernet, DSL, Status all green 4)Line quality good with voip 5)No problem connecting and reconnecting solves the problem but only for a very short while. 6)[IMG]http://www.speedtest.net/result/2091196661.png[/IMG] 7) Tracing route to google.com [209.85.175.102] over a maximum of 30 hops: 1 6 ms 99 ms 99 ms 192.168.1.254 2 6 ms 5 ms 7 ms 58.71.243.221 3 18 ms 28 ms 20 ms 58.71.243.222 4 10 ms 5 ms 7 ms 58.71.243.53 5 9 ms 8 ms 6 ms 58.71.243.49 6 8 ms 8 ms 14 ms 58.71.244.254 7 8 ms 8 ms 9 ms 58.71.241.57 8 7 ms 7 ms 7 ms 58.71.233.34 9 7 ms 7 ms 8 ms 58.71.241.34 10 9 ms 9 ms 8 ms 121.123.132.14 11 99 ms 85 ms 52 ms 209.85.242.244 12 9 ms 9 ms 8 ms 209.85.250.237 13 17 ms 18 ms 18 ms 66.249.94.158 14 12 ms 9 ms 10 ms nx-in-f102.1e100.net [209.85.175.102] Ping statistics for 58.71.243.221: Packets: Sent = 100, Received = 41, Lost = 59 Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 10ms, Average = 4ms 8) Using stock router; Public IP; No modifications done whatsoever. This post has been edited by tarbana90: Jul 30 2012, 09:55 PM |
|
|
Jul 30 2012, 09:25 PM
|
Senior Member
2,104 posts Joined: Sep 2008
|
does Maxis still offer MB speed for home users?
|
|
|
Jul 30 2012, 09:30 PM
|
Senior Member
2,094 posts Joined: Apr 2007
|
QUOTE(karhoe @ Jul 29 2012, 06:59 PM) Lte theoretical speed can hit 100mbps doesn't mean they will give you that speed. Ftth can carry speed up to 100terabits per second doesn't mean they deliver all to you. International pipe mahal Well said.... :-) |
|
|
Jul 30 2012, 09:37 PM
|
|
Senior Member
3,817 posts Joined: May 2008 From: The other side...
|
QUOTE(kenjixx @ Jul 30 2012, 09:06 PM) Try create a new thread on troubleshooting It is okay, there is one thread created by ronnie https://forum.lowyat.net/topic/2441911 it didnt survived... it's easier for people to notice this the post in this thread is too high later people will not notice your post only last 2 page... ppl only check general thread --- Btw, before post your result please add Diagnostic Result this is for easier search... |
|
|
|
|
|
Jul 30 2012, 09:57 PM
|
|
Senior Member
3,817 posts Joined: May 2008 From: The other side...
|
QUOTE(tarbana90 @ Jul 30 2012, 09:20 PM) Finally, going in right direction. 1) I think Thomson have build in Intrusion Detection System (IDS), that why the log show someone try to PING to your unreachable port... they have anti port scanning tooCODE 1) Jul 30 21:03:49 FIREWALL replay check (1 of 9): Protocol: ICMP Src ip: 58.71.xxx.xxx Dst ip: 14.192.xxx.xxx Type: Destination Unreachable Code: Port Unreacheable Jul 30 21:02:36 DHCC lease ip-address 10.32.xx.xxx bound to intf eVoIP Jul 30 21:02:36 DHCC intf eVoIP renews lease ip-address 10.32.xx.xxx 2)Green and blinking when theres usage 3)Modem lights: Auth, Ethernet, DSL, Status all green 4)Line quality good with voip 5)No problem connecting and reconnecting solves the problem but only for a very short while. 6)[IMG]http://www.speedtest.net/result/2091196661.png[/IMG] 7)Not sure what does this do, for ping, no packet loss. 2) 3) 4) Seem you have normal connection, especially your VoIP call is good, normally in digital data transmission if got problem it will cause voice lag or voice breaking up or line disconnect... (normally happen to international call) 5) No comment for this... 6) Your local speed is perfect 7) Your international connection seem fine too, if no packet loss, that mean it is good Ping is to show if your connection got Long Relay and Lost of Packet Tracert is to know where your connection lost in which server, eg packet lost (*) on Thomsan router or Maxis server or International Server. Next time try to ping -t 8.8.8.8 for 1minute, then we will see a more consistent result This post has been edited by lucaswjk: Jul 30 2012, 10:08 PM |
|
|
Jul 30 2012, 10:02 PM
|
|
Senior Member
3,817 posts Joined: May 2008 From: The other side...
|
QUOTE(treetip @ Jul 30 2012, 09:46 PM) Hi guys. Just wanna ask. For standard installation, Yes/No... Minimal drilling for landed propertyWill they drill a hole into my house wall to install the ftth? Just that I dont want to alter my house in any way just for the sake of fast internet.. For non-standard installation, you need to pay for it (but the price is nego). Eg: Cable over the ceiling, roof, etc |
|
|
Jul 30 2012, 10:13 PM
|
|
Junior Member
54 posts Joined: Aug 2010
|
QUOTE(lucaswjk @ Jul 30 2012, 09:57 PM) 1) I think Thomson have build in Intrusion Detection System (IDS), that why the log show someone try to PING to your unreachable port... they have anti port scanning too Thx for the feedback, but im a newbie in networking therefore i couldnt comment on all these technical stuff but could only provide personal experience on what im facing. Anyway i tried pinging 8.8.8.8 for a min and the results are quite good with only 1% loss. Btw, can i know if the situation stated in (1) normal?2) 3) 4) Seem you have normal connection, especially your VoIP call is good, normally in digital data transmission if got problem it will cause voice lag or voice breaking up or line disconnect... (normally happen to international call) 5) No comment for this... 6) Your local speed is perfect 7) Your international connection seem fine too, if no packet loss, that mean it is good Ping is to show if your connection got Long Relay and Lost of Packet Tracert is to know where your connection lost in which server, eg packet lost (*) on Thomsan router or Maxis server or International Server. Next time try to ping -t 8.8.8.8 for 1minute, then we can will see a more consistency result |
|
|
Jul 30 2012, 10:19 PM
|
|
Senior Member
3,817 posts Joined: May 2008 From: The other side...
|
QUOTE(tarbana90 @ Jul 30 2012, 10:13 PM) Thx for the feedback, but im a newbie in networking therefore i couldnt comment on all these technical stuff but could only provide personal experience on what im facing. Anyway i tried pinging 8.8.8.8 for a min and the results are quite good with only 1% loss. Btw, can i know if the situation stated in (1) normal? Yes situation for (1) is normal, someone trying to id u before hack u  serious! and this is normal.and i just saw your update ping, u have 59% ping lost for 100packet... this is huge problem try move your laptop nearer to your wifi (3 meter will be perfect), not too near or far and ping for 1minute again This post has been edited by lucaswjk: Jul 30 2012, 10:20 PM |
|
|
Jul 30 2012, 10:22 PM
|
Senior Member
3,466 posts Joined: Jan 2003 From: PJ, Malaysia
|
QUOTE(DrPitchard @ Jul 30 2012, 09:30 PM) Well said.... :-) drpitchard... have u got the voucher yet? |
|
|
Jul 30 2012, 10:25 PM
|
|
Junior Member
54 posts Joined: Aug 2010
|
QUOTE(lucaswjk @ Jul 30 2012, 10:19 PM) Yes situation for (1) is normal, someone trying to id u before hack u LOL.. then im glad thomson has this firewall thing serious! and this is normal.and i just saw your update ping, u have 59% ping lost for 100packet... this is huge problem try move your laptop nearer to your wifi (3 meter will be perfect), not too near or far and ping for 1minute again  But the updated ping with 59% loss is when i ping the 2nd hop. What does the 2nd hop mean or do? So if this is the case, normally what causes it to have so much loss? Sry dude.. im throwing tons of questions. CODE Ping statistics for 58.71.243.221: Packets: Sent = 100, Received = 51, Lost = 49 (49% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 8ms, Average = 4ms This post has been edited by tarbana90: Jul 30 2012, 10:38 PM |
|
|
Jul 30 2012, 10:30 PM
|
Junior Member
84 posts Joined: May 2008
|
QUOTE(iZuDeeN @ Jul 30 2012, 10:22 PM) drpitchard... have u got the voucher yet? same here waiting for his voucher xD |
|
Topic ClosedOptions
|
| Change to: |  1.5218sec
 0.70
 6 queries
 GZIP Disabled
Time is now: 13th December 2025 - 09:56 PM |
Quote