guys, i'm thinking of switching to SIII because of unresolved issue with Nokia Care for the phone.
but before that, i would like to ask here, who knows u guys might know sumthing Nokia guys don't.
(sorry if it already asked before, the post is too much for me to read 1 by 1 and i'm running out of time, since there is a limited time offer for SIII)
1. file transfer via bluetooth; esp. the pictures taken by lumia 800, how to bluetooth to a person next to you using SII? Nokia guys said that i have to skydrive it first then let the receiver donlod it back. that's twice the job. they said this is because they want to avoid phone user from getting a virus via bluetooth transferring.
2. contacts synching without duplicating existing; i have 2 phone, 1 is Nokia E63 n since its qwerty type where i used for sms'ing. i oso always update my biz contact there, a dozen per week, bcoz easier to type (esp. while driving
). the problem is when i want to update my contact in L800. i cant simply transfer contact because it will duplicate all my existing contact. is there a synching solution to let lumia update my contact rather than transfer.
3. email file attachment; i press attach but i can't find my excel file. all it shows is from my images folder. how to select my excel file to attach? and why is it when i forward an email with an attachment, my partner doesn't receive the attachment file? only the email.
tq in advance.
update: solved the first part of the 3rd issue.
Carlo: Hi, my name is Carlo. Thank you for contacting Nokia Care Chat. How may I help you?
FAZZ
hi, i would like to ask.
FAZZ
did you still have record of my last conversation here?
Carlo
Let me just check.
Carlo
Do you have the reference number?
FAZZ
i dont think i jot anything down, so no.
Carlo
Okay. One moment please.
FAZZ
i'm asking because i never got any feedback on it
FAZZ
and now i am about to put another 1 as what i would say as performance issue
Carlo
Thank you for waiting.
FAZZ
yes
Carlo
Upon checking, you are FAZZ, is that correct?
FAZZ
yes, its me
Carlo
May I know if the issue still persists?
Carlo
About the bluetooth transfer?
FAZZ
yes
Carlo
Let me just check, about the update of it. One moment please.
FAZZ
okay
Carlo
Thank you for waiting.
Carlo
Upon checking, Internet Sharing and bluetooth transfer is not yet available for Lumia 800.
Carlo
As for now, that feature is still under process and working for its release in Malaysia.
Carlo
It would be best to check our website nokia.com.my for the future updates of the said device.
Carlo
Do not worry, rest assure that this update will be release but for now it is still under process and has no specific date of the exact release date yet.
Carlo
Is there anything else I can help you with today?
FAZZ
ok,next issue is why i can't attach document files into the email? is there any trick to it? everytime i want to attach a document into my email, it only shows me the image, is there a way to attach my document in office rather than images.
Carlo
Let me check. One moment please.
Carlo
By the way, may I know the file size of your document that you want to attached?
Carlo
Also is the document is under Microsoft World?
FAZZ
the document is 26kB and is in excel
Carlo
Okay. One moment please.
Carlo
Thank you for waiting.
Carlo
Have you tried to switch the device?
FAZZ
what do you mean switch device?
Carlo
Also is there any error message that is prommting on your phone?
Carlo
By turning off and on the device.
FAZZ
i've been switching on and off twice already today because my 3g connections seems off, but i still cant chose any file outside of images folder when i'm trying to attach a file to my email. also, when i forwarded my email which have an attachment in it, the attachment is not included in the forwarded email.
Carlo
I see.
Carlo
So there is no error message that is prompting?
FAZZ
no error message so far
FAZZ
i only know the second part after my partner called me just now saying that the attached file is not there..
Carlo
May I have the software version of your phone please?
FAZZ
OS version: 7.10.8107.79
Carlo
One moment please.
Carlo
Thank you for waiting
Carlo
Upon checking, please try to update the phone software to isolate the issue.
FAZZ
what's the latest version of OS?
Carlo
If the issue still persist, then the feature is not available for your phone.
FAZZ
with SIII around the corner, i'm evaluating my option and so far nokia is losing.
FAZZ
i meant for Lumia 800
Carlo
Okay let me just verify it for you.
FAZZ
this 3 issues is a great flaw to my business
FAZZ
sure
Carlo
Thank you for waiting.
Carlo
Upon checking, the latest version for Lumia 800 in Malaysia is 1600.2487.8107.12070.
FAZZ
i have the same firmware revision number as you mentioned
Carlo
Yes, you are correct.
Carlo
May I know if you have stable Internet connection?
FAZZ
yes i do for i lived in the city. except if i'm going to a rural area.
Carlo
May I know what internet connection you are using?
FAZZ
3G connection
Carlo
I see.
Carlo
It might possible that the connection is breaking down and the transfer is not properly done.
FAZZ
then, what's that have to do with email file attachment?
FAZZ
i can transfer fine to skydrive
Carlo
One moment please.
Carlo
Thank you for waiting.
Carlo
May I know the e-mail domain that you are using, is it yahoo, gmail, etc?
FAZZ
yahoo, gmail, hotmail, live & mail .com
FAZZ
i have tried on yahoo and live .com. i still can't seem to fetch my excel file in the phone. all it come out is the images file. i want to email my excel file, not the images i've taken..
Carlo
Thank you for waiting.
Carlo
Upon consulting from our Technical Support agent, is it okay with you if they will call you right now so they would guide you accurately with the steps that may resolve with your concern?
FAZZ
right now is not a good time, how bout 1230 malaysia time?
Carlo
I mean chat transfer.
Carlo
Sorry for that one.
FAZZ
if chatting, sure can
Carlo
Thank you. One moment please.
Shiela: Hi, my name is Shiela. Thank you for contacting Nokia Care Chat. How may I help you?
Carlo has left the chat.
Shiela
Hi, good morning.
FAZZ
have carlo brief you about my problem? i hate to repeat it
Shiela
Yes, he did.
FAZZ
so, how do i attach a file to my mail?
FAZZ
he said you can accurately guide me the steps
Shiela
Let me get my resources here. I will guide you on how to attach file to your email.
Shiela
Thank you for waiting.
Shiela
May I know what are the email address that you have set up on your Lumia 800?
FAZZ
for main use of L800, i'm using hotmail.com
FAZZ
the email i'm using to attach file is both yahoo.com and hotmail.com
Shiela
I see. Thank you for that information.
FAZZ
on pressing the attach link, it shows me all file in my images folder, but i want to attach my excel file.
Shiela
Okay. Thank you for clarifying that one.
Shiela
Intead of going to the Hotmail or Yahoo!, kindly go to Office.
Shiela
Then, slide it to the left to see the excel.
FAZZ
then click share?
Shiela
Tap on it and tap the ellipsis (3 dots) and click on share.
Shiela
That is how you can attach documents.
FAZZ
already tried that 1 but it did not attached my file, instead it points to a link in docs.live.net
FAZZ
oh, sorry..that's because my file on live
FAZZ
the 1 on the phone works
FAZZ
thanks
Shiela
I see. That is great!
Shiela
Is there anything else that I can assist you with?
FAZZ
but then why is the mail with an attachment doesn't sent the attachment together when i forwarded the email?
FAZZ
i've send twice the email with an attachment that i received from a friend to my partner, but the email my partner received is just an empty email without the attachment.
Shiela
Okay. Let me verify this one. One moment, please.
Shiela
Thank you for waiting.
Shiela
If it's okay with you, I'm going to replicate your concern first on our end and after that I'm going to call you back. Would that be okay with you?
FAZZ
sure, by calling you meant this chat services or 'call'?
Shiela
By calling you on your mobile number or any alternative number.
Shiela
Would that be okay with you?
FAZZ
it would be okay if the time is right
Shiela
I see. What is your preferred time?
FAZZ
since doing business means i have to go off if there is a client request, so i can't say for sure but by 6 pm onwards should be fine
FAZZ
malaysia time
Shiela
Okay. That would be fine, sir. So, I'll call you back at 6pm today. By the way, may I ask for your mobile number?
FAZZ
blocked
Shiela
Thank you for that information.
Shiela
I'll call you then at 6pm today.
FAZZ
if you can't reach me by that number, please do email me
Shiela
Okay. What is your email address?
FAZZ
blocked
Shiela
Thank you.
FAZZ
for the 1st 2 of my concerns, do i have to wait for a firmware upgrade?
FAZZ
the bluetooth transfer and contacts synching
Shiela
With regards to transferring of files via Bluetooth, upon verifying it and by design, all Windows Phones doesn't have the said feature.
Shiela
The only way to share it is to send it via email.
FAZZ
so, there'll be no firmware update for it then..
FAZZ
synching issue?
Shiela
I'm sorry to say, but there is no software update for it.
Shiela
For your second concern, may I know how you sync your contacts?
Shiela
Is it coming from a Microsoft Outlook?
FAZZ
at first i use the transfer contact. but i always do the update on my contacts in my Nokia E63
FAZZ
i can't use transfer again because it will duplicate my other contact
Shiela
I see. Thank you for the clarification.
FAZZ
i got at the very least a dozen contact per week
FAZZ
either add new contact or information update
Shiela
Okay. May I know if these contacts are also saved in your Hotmail and/or other accounts?
FAZZ
i heard that it saved on my hotmail account as well right so ye..but the update in E63 is just a normal symbian contacts file
FAZZ
so it is not updated online
Shiela
If you do not want to have your contacts duplicate, I would suggest you to update it on your Hotmail account. So, whenever your device is online or connected to internet, it will be fetch or sync the updated contacts.
FAZZ
but i type in the update on my E63, no internet connection for that phone
FAZZ
and how to update contact in hotmail using symbian?
Shiela
Your Nokia Lumia 800 has this feature but your Nokia E63 doesn't support it.
FAZZ
yes,now all my latest data on contacts is and always in E63
FAZZ
since it's qwerty, easier to type in time contraint condition
Shiela
If you want, I would suggest you to sync your contacts from your Nokia E63 to your Outlook.
Shiela
This is by using the Nokia Suite.
Shiela
Then, once your contacts are in the Outlook, you can sync it to your Nokia Lumia 800.
Shiela
You can use this link for the instructions on how you can sync contacts from Outlook,
http://ambassadors.xbox.com/en-us/pages/xb...one-wizard.aspxFAZZ
any outlook can done it? i dont have outlook licence
Shiela
Outlook 2010, Outlook 2007 and Outlook 2003
FAZZ
is there any free outlook?
FAZZ
i dont have licence for outlook because never used it
Shiela
You may contact Microsoft regarding that matter.
FAZZ
ok, i'll try it first..i have to sign out now
Shiela
Okay. If you have further inquiries, please do not hesitate to contact us back.
FAZZ
sure, will do
FAZZ
thanks
Shiela
Thank you for contacting Nokia Care Chat. May you have a great day!
Shiela
You are very much welcome.
Shiela
I'll call you at 6pm today.
FAZZ
sure
May 25 2012, 11:17 PM, updated 14y ago
Quote
gonna check em up right now
.
Maybe not another iPhone.
edi finished?~~
. Nokia dint even advertise the price, hard for people to know.
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